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Gillster40
Motherwell, United Kingdom

Avoid - over rated check the real images

2.0 of 5 bubblesReviewed 12 Mar 2023via mobile
Booked after reviewing on trip advisor which I usually trust however I should have stuck to my gut. The professional photos are nothing like the real thing. Positives first - location! I have stayed in much better budget hotels. Firstly we booked bed and breakfast and on arrival were told breakfast was served at a hotel nearby - it’s a very short walk but who wants to do that when it’s freezing, early morning and potential for snow! The rug had crumbs, the main light only had two working bulbs, only one bed side light worked as the other was missing a bulb! The windows were old and need a good clean! The toilet was huge and didn’t look bad until you looked closer, the bottom of the shower screens need scrubbed too, my room was warm but had a musty smell. Everything was basic. The golf View is a sister hotel and I know people who had enjoyed it there, I would recommend paying a bit more and avoiding this place! Oh and I paid the bar bill and later found out my colleague paid the same bill later that night, I ve told her to claim it back, not great service for a hotel with so many good reviews! My colleagues room was half the size and she left disappointed too! Nairn is lovely but choose your hotel carefully not much choice.
Date of stay: March 2023
Room Tip: Maybe try their sister hotel The Golf View at the sea front - breakfast is not on site so avoid
Trip type: Travelled on business
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11 - 16 of 444 reviews
Reviewed 27 September 2022

We stayed there 23 September 2022, as pointed out by Jez S below, the stairs to rooms 7-9 are steep, narrow with very shallow steps, certainly not suitable for elderly and I don't know how Building Control allow such a dangerous access stair. Second problem was no breakfast is served at the hotel, we had to take a 10 minute walk in pouring rain to West End Hotel and present a breakfast voucher. Third problem was no 'Dinners', all that was available were fast food bar suppers served in the bar. We also learned that West End Hotel only serve breakfasts and if you stay there and wasn’t dinner, guess where you have to go ... around the corner to Clubhouse Hotel, for a bar supper! The one star rating is for the Manageress at The Clubhouse, she seemed to have to do everything, I don't know how she coped.

Room tip: Don't choose second floor rooms 7-9, you risk injury climbing the steep narrow dangerous stairs.
Date of stay: September 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank humphreydumpty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2022

Only two stars are for Kaya on reception. Lovely, very friendly and welcoming. Our twin room on the first floor at the front however was drab and worn, badly in need of updating. Pillow with old blood stains (washed but obviously not removed). Curtains that don't close (just there for show). Ok there were blinds on the windows but why hang curtains that don't move? Sheet of paper as a shower mat. Mixer tap over sink was stiff to the point of barely working. Wi-Fi didn't work. Reception said it 'depended where you were in the hotel'! Reception is only manned for a few hours from 3pm until bar closes at 9. Really weird. Get the feeling this place is just taking the money but putting nothing back in to improve the place. The decor is garish. Lots of mirrors hung in strange places. Badly needs a make-over. Such a shame as it is a lovely old building. We were visiting friends in Nairn so did not eat in the restaurant. We had booked for two nights but left after one. They have a 4-star on the name board outside. This hotel needs to be re-graded as it does not live up to any 4-star hotel we have ever stayed in. If you are looking for 4-star facilities don't stay here.

Date of stay: August 2022
    • Value
    • Location
    • Service
2  Thank TheDhus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2022

The Clubhouse Hotel was a pleasant surprise. A boutique hotel on a quiet street with a beautiful, well appointed room with large bathroom with shower and tub, heated towels, great size TV, comfortable bed, sitting area, desk, table. The restaurant offered great food choices and drinks with quality service. The staff was always friendly and helpful.
Parking was plentiful and free, and if you were looking for alternative transport the town bus station is an easy ten minute walk (with bus service every half hour to Inverness) and the train station is only a fifteen minute walk.
We were given a option of breakfast at a nearby sister property, since the restaurant is not open for breakfast.
Overall, a great place, and one of the highlights of our trip to Scotland!

Date of stay: July 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michael W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2022 via mobile

This is a modernised hotel with very good facilities plus the rooms are well appointed,
the staff are also friendly and helpful.
Our evening meal in the restaurant was good and a reasonable price
If you need breakfast it’s a five minute walk to the sister hotel round the corner as they don’t do breakfast the hotel.
Our only fault was the soap dispenser near the wash hand basin was broken apart from that we enjoy our stay and would go back.

Date of stay: July 2022
Trip type: Travelled on business
Thank Q4391IDdavidb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2022

Visited tonight with friends hidden gem, customer service was excellent, was a really busy night, food was awesome thank you to Kaya, Wayne and the young staff you were superb hopefully be back soon ..

Date of stay: July 2022
Trip type: Travelled with friends
Thank nigel690
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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