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Review of The Exchange

The Exchange
Ranked #2 of 64 Restaurants in Greenock
Certificate of Excellence
Price range: US$5 - US$26
Cuisines: Italian, Bar, Scottish, British, Contemporary
More restaurant details
Restaurant details
Good for: Business meetings, Special Occasion Dining, Groups, Romantic, Local cuisine, Kids, Child-friendly
Dining options: Drinks, Dinner, Breakfast, Brunch, Lunch, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: The Exchange serves food daily from 10am. We have everything from full scottish breakfast to 10oz fillet steaks on our menu. We are proud to announce that all our dishes are prepared using fresh local produce, we dont believe in frozen food!!We have live music every Friday and Saturday night from 9.30pm and we have a quiz on every Thursday evening from 10pm. We welcome customers for both food and drinks and we have a delicious cocktail menu which we are constantly updating.
London, United Kingdom
2 reviews
Reviewed 27 May 2014

Nice atmosphere , service is ok , food is also fine. Bar scene is nice. Could be more good, easy to find

Visited May 2014
Thank Willium B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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355 reviews from our community

Visitor rating
Rating summary
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Glasgow, United Kingdom
Level Contributor
107 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 150 helpful votes
“Slightly better than last time...”
Reviewed 26 May 2014

I was at the exchange a good while ago, not long after it opened and I was disappointed with my pizza as it wasn't cooked on the top, only seemed to be cooked from below. At the time, a lot of people were also saying they got bad service here when it first opened.

Anyway, this time we went it was someone else's choice of place, but I went along with it, hoping it would be better than last time. It was very slightly better. Again the pizza still wasn't cooked on the top, and they have also now decided to put bit dollops of sunblush tomato on top of the pizza margherita, which would be fine if it was nice and hot (although too much of them for my liking anyway). The pizza wasn't very hot, and like last time it was rather pale looking on top. Disappointment. Service was very odd as well. Left alone for ages, then asked by 2 different staff members if we wanted more drinks about a minute apart....when we unfortunately didn't need more drinks. Ah well. :((

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
1 Thank lesley1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greenock, United Kingdom
1 review
“not one of a table of 10 enjoyed their meal”
Reviewed 24 May 2014

have been here a few times and it has always been great, went as a party of 10 at 8 oclock and the food was awful , whether it was because it was end of service i dont know, the food was agreed by all that it was tasteless and dry and there was loads left on each plate, previous visits i would agree with other coents about size of portions but not this time, very sparse .member of the party could only have a pot of tea at start of meal as the music was ready to start, if u take bookings that late same consideration should be taken for all customers , on the plus side the music was good, sorry to say i wont be back for food.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Thank vicky m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cruden H, General Manager at The Exchange, responded to this review, 29 May 2014
Good Evening Vicky,

I would like to firstly like to take this opportunity to say how disappointed I am that none of your party enjoyed their food.

The table was checked back after the main courses were served and no-one at the table made the staff aware they were not enjoying their meals. If someone had said to us we would have been more than happy to offer you something different from the menu.

Your table was by no means the last table as we serve up until 8.45pm and Friday and Saturday evenings as we are extremely busy. One of the ladies within the party ordered a pot of tea as soon as she arrived at the restaurant as it was myself that took the drinks order and she then had another throughout her meal.

We do like to go round the tables to offer any tea and coffee after desserts are offered as this is standard service procedure. If she had wanted another cup of tea this would not have been a problem at all.

I hope you can understand that it is very difficult to resolve situations like this if no-one makes the staff aware when they are in the restaurant.

We take great pride in providing excellent food alongside excellent service and we would much rather be given the opportunity to rectify any issues whilst customers are dining with us instead of afterwards.

I hope you will return to the exchange and try our food again.

Kind Regards
Kirsty Beckett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“Never disappointed”
Reviewed 17 May 2014 via mobile

Great service, great food , never rushed, try the fairy lily tea even if it's just for the experience of seeing the flower opening up...

Visited May 2014
Thank valportglasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gourock, United Kingdom
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Never disappointed !!”
Reviewed 15 May 2014 via mobile

Come here on a regular basis and it seems to hit the spot each time. My partner and I booked 30 mins in advance and glad we did as it was very busy when we got there. We took our niece along who demanded to have chocolate cake. My partner and I had the nachos then enchiladas which were delicious! The portions are huge which is great value for money.
Would definitely recommend this restaurant to anyone as it is great for people of all ages to go to. The staff are very helpful and get on well which the younger kids. Will be back soon!

1 Thank gckc1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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