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“Fantastic stay”

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Premier Inn Greenock Hotel
Ranked #1 of 5 Hotels in Greenock
Certificate of Excellence
Reviewed 1 August 2014

I will definitely be staying at this hotel again, can't fault it services,staff,accommodation and restaurant/bar including staff get 100% plus. The location on the waters edge is also a bonus, can't wait to go back.

  • Stayed: July 2014
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Thank Gillian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERNADETTE_D0CHERTY, Manager at Premier Inn Greenock Hotel, responded to this reviewResponded 29 August 2014

Many thanks for your positive comments – I’m glad our location and everything else combined to make your stay enjoyable. We look forward to seeing you next time.

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307 - 313 of 499 reviews

Reviewed 1 August 2014

Very good hotel with excellent staff .breakfast was extremely good and the evening meal had a good selection on the menu .the hotel is in a good location to travel around the area and some nice walks around the area. Glasgow is easily accessible by train if you do not want to take the car

  • Stayed: July 2014, travelled with family
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Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERNADETTE_D0CHERTY, Manager at Premier Inn Greenock Hotel, responded to this reviewResponded 29 August 2014

Thank you for your feedback. We do have a good location as a centre for touring the area and as well as being convenient for rail links, buses to Glasgow and other destinations stop just outside the hotel.

I’m glad you enjoyed your meals in our Brewers Fayre restaurant, where in addition to our normal menu our themed buffet nights (Indian, Italian, etc). are proving very popular.

We do place great importance in the role of our staff in making our guests’ stay enjoyable - thank you for your positive comments in this respect and for your recommendation of the hotel..

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Reviewed 27 July 2014

Clean, tidy and good value.in the end it's a budget hotel and that's what you get. Brewers Fayre next door not very inspiring. Unimaginative food, most things fried or simply microwaved but a good view.

  • Stayed: July 2014, travelled on business
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Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERNADETTE_D0CHERTY, Manager at Premier Inn Greenock Hotel, responded to this reviewResponded 29 August 2014

Thanks for your positive comments on the hotel. I’m sorry the restaurant did not meet your expectations - your comments are however noted, and I thank you for taking the time to write this review.

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Reviewed 24 July 2014 via mobile

Margaret needs a lesson in customer service. The way we were spoken to by her was appalling. Never have I come across someone in the hospitality industry who is so rude in all my days.

Won't return here and will certainly not recommend!

  • Stayed: July 2014
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4  Thank KarenMcD1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERNADETTE_D0CHERTY, Manager at Premier Inn Greenock Hotel, responded to this reviewResponded 4 August 2014

Our recent hotel extension has reduced the size of our parking area and at the same time created additional demand. We have consequently installed a barrier system to ensure that secure parking is available for our hotel and restaurant guests only, and is not being utilised by those consuming takeaway meals from other establishments.

As it was obvious that you were using neither our hotel nor our restaurant, our staff member was correct to question your presence on our premises. I am sorry that you took exception to this, and that you interpret her explanation of the situation as rudeness - this was certainly not the intention.

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Reviewed 20 July 2014

A very clean, tidy hotel with excellent staff. You'll just love it. Very welcoming staff, updated décor, a new wing added, great views. The pub attached is losing it's touch a bit as it's not as good as it used to be, but still reasonable.

  • Stayed: July 2014, travelled as a couple
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Thank Ceri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERNADETTE_D0CHERTY, Manager at Premier Inn Greenock Hotel, responded to this reviewResponded 27 August 2014

Thank you for your review and recommendation of the hotel, but I’m sorry you felt there was a deterioration in the pub. You’ve obviously been here before and this gives weight to your comments which I will certainly discuss with our restaurant manager.

I hope we will see you again next time you are in the area.

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Reviewed 19 July 2014

I stayed here to attend a family wedding.lovely new style rooms,we did request river facing room and this we managed to get.very friendly staff who were extremely helpful and went out their way making sure everyone got
checked in quickly to attend the wedding.Lovely location right at the waters edge.Had breakfast in gr the restaurant next door was lovely to sit and enjoy the views when having breakfast.had a lovely stay here will definitely return in the future

  • Stayed: July 2014
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Thank Geo387
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERNADETTE_D0CHERTY, Manager at Premier Inn Greenock Hotel, responded to this reviewResponded 27 August 2014

I’m glad you enjoyed your stay and that we were able to meet your requests for a seaview and quick checkin to attend the wedding. We will always do our best to meet guest requests of this nature but regrettably it is not always possible.

We look forward to seeing you again, and thank you for taking the time to write this review.

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Reviewed 13 July 2014

The room was large and well appointed with very comfortable beds, but what put us off was what came between getting out of the car and into the room
While I see that many reviewers have commented on the friendly and helpful staff, this was not our initial experience. The staff that greeted us ignored us at first, then we're very abrupt when they did serve us. On the other hand the staff who were on the front desk in the morning seemed much more cheerful.
The other thing that was a little bit off putting was the rather prison like security to get through to get to the room but I guess that is one of the things that keeps the staff costs ( and therefore the room rate) down.

  • Stayed: July 2014, travelled with friends
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Thank Susan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERNADETTE_D0CHERTY, Manager at Premier Inn Greenock Hotel, responded to this reviewResponded 27 August 2014

Thank you for your positive comments on the room and comfort of the beds.

We are as you say frequently complimented on the friendliness and helpfulness of our staff, and this is something we are proud of. Clearly however your experience when checking in was not of the standard we aim for, and I offer my full apologies for this.

We took the opportunity, with the recent introduction of electronic room keys, to improve our security and at checkin the guest is given a room key which also opens the door separating the guest rooms from the public part of the hotel. I am sorry that you found this onerous, but it is a simple and effective way of ensuring that only guests gain access to the private area of the hotel.

I am pleased to note that you found the staff on duty next morning more pleasant, and I hope your experience on arrival did not spoil your stay entirely. Thank you for your review.

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Additional Information about Premier Inn Greenock Hotel

Address: 1-3 James Watt Way, Greenock PA15 2AD, Scotland
Region: United Kingdom > Scotland > Inverclyde > Greenock
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Greenock
Price Range: £44 - £70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Greenock Hotel 3*
Number of rooms: 62
Official Description (provided by the hotel):
Enjoy views across the Firth of Clyde from this dockside spot, five minutes from Greenock Central ... more   less 
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Also Known As:
Premier Inn Greenock Hotel Greenock
Greenock Premier Inn
Premier Inn Greenock Hotel Scotland

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