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“Restaurant was awful”

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Eight Acres Hotel & Leisure Club
Ranked #4 of 7 Hotels in Elgin
Elgin, United Kingdom
1 review
“Restaurant was awful”
Reviewed 12 September 2011

Service was the slowest I have ever seen and there were only 3-4 tables with people eating meals. Waiting staff were probably the worst I have come across unfortunately.
We went for the carvery which run out of beef and no one told us. 2 of the party couldn't then have pork as the alternative as there was only 1 roast potatoe left between 2! Server didn't apologise. People then re-ordered off the menu and 45 minutes later, there was still no sign of a main course! Apparently it had been prepared and was sat in the kitchen but no one bothered to serve it. No offer of drinks or desserts, manager had to write off the bill completely. Just as we went to leave, another table complained of similar issues. This was a family birthday meal and couldn't have been more disappointed - definately would not recommend this place.

  • Stayed September 2011, travelled with family
    • Value
    • Service
Helpful?
Thank Catherine Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, 13 September 2011
Thank you for your review. I have already responded to you directly, once again I send my apologies.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Aberdeenshire
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 September 2011

had a one night stay,Nice staff,upgraded to a suite for free and very clean

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nsross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, 12 September 2011
Many thanks for taking the time to review your stay with us. We are delighted you had a good time and we look forward to welcoming you back.
Kind Regards
Carolyn Robertson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
Reviewed 4 September 2011

we stayed at the 8 acres in August because of the leisure centre

we had hoped to use the jacuzzi first thing in the morning and also the sauna but
the jacuzzi wasn' t running until after 9 am and the sauna seemed to have only been switched on at 8am

  • Stayed September 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jimbo p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, 19 September 2011
Many thanks for reviewing your stay with us. As the leisure club does not open until 8am on the weekends, it can take a little time for the sauna and jacuzzi to heat up to temperature. I have passed your comments on to our leisure club manager and we will try to resolve this issue in the future. Thank you once again for your comments.
Kind Regards
Carolyn Robertson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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North Scotland
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 September 2011

Some previous reviews of the Eight Acres made me wonder why I had booked this hotel !.
However there are many points in it's favour starting with the excellent and attentive staff and the high standard of catering.
On the downside my room was long overdue for refurb although it was clean enough and the bed linen etc was fresh and sparkling white.
A "J. Edgar" around areas of the dining room would not have gone amiss. In general my complaints are overshadowed by the good things about this establishment and at the price paid I would not hesitate to stay here again.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SansPeur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, 6 September 2011
Many thanks for taking the time to review your stay with us. We are in the process of upgrading the rooms which have not already been refurbished, this should be completed within the next couple of months. I have passed your comments on to my team and we will take these on board and improve where necessary. Once again many thanks for your review,
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
swindon
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 August 2011

hi well what can i say about our hotel we stayed for 4 nights ,we had to be moved as the windows was not very good as i have asthma they was black the bathroom you couldnt swing a cat in it we had just a small old rusty shower and a sink ,loo .we looked in a single bedroom and they had a massive bathroom twice the size of ours .
they did move us to a bit better room but the windows still wasnt up to standard .we went to look round the hotel and couldnt go in the hot tub by the pool was dirty the water had a film on top wh it has been stood and not treated
,there was not a lft for my disabled brother-in -law so he had to climb the stairs with dificulty,they had a stair lift for where there was 6 steps but only found it being noisy around the back side of the lounge and not by the recepetion area we asked if there was a lift and we wasnt told that was there ,all the staff was misurable .only one person seemed happy and that was will :) the food was ok but it could be cooked better mash potatoe was reheated veggies was still hard ,we also had our room right out side the main doors and we had to shut the windows as smokers was just underneath our room and the coach driver kept his engine running for 1/2 hr waking us up at 07.30 and then the bikers reving up there engines for 20 mins on saturday 27th aug 2011 :( BUT WILL (STAFF) HE WAS LOVELY HELPFUL TO US THANKS WILL-I-AM )

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank tigger-thats-me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, 7 September 2011
Many thanks for taking the time to review your stay with. You are correct in your comments with regards to disabled access, the hotel does not have a lift and we do advise guests that all our rooms are on the first floor. I am not sure on your comments with regards to the bathroom in one of our single rooms, all our single rooms are of the same size and have shower ensuites also. I apologise everything was not to your satisfaction but I thank you for your comments and where possible we will use these to improve our product and service. Thanks again for your review.
Kind Regards
Carolyn Robertson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cotswolds, United Kingdom
Level Contributor
68 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 28 August 2011

Receptionist was only just polite, performed her duty but without making us feel welcome! Corridor leading to bedroom was shabby with dirt streaks on the Walls and carpets which had seen better days. Room was adequate but it smelt! The bedding was clean but decorative blanket and cushions weren't. Window was also dirty! Bathroom was clean although the bath was old and discoloured. Restaurant service was good as was the food. Service in the bar was good too, but we chose not to sit there as the telly was on all the time and was too loud for our comfort.
Our deal included dinner, bed and breakfast for £128 so it would have been good value if the room had been of a better standard.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ghislaine334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, 31 August 2011
Many thanks for taking the time to review your stay with us. We are aware that the corridors require upgrading and we are in the process of doing so, this should be completed within the next couple of months. I have passed your comments on to my team and we will take these on board and improve where necessary. Once again many thanks for your review,
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2011

We stayed in this hotel for a four night break and after a long but lovely journey, we were greeted by very friendly staff. The room was very nice , an unexpected suite but a very tired bathroom. This room had a slabbed area to the outside with very untidy weeds growing through and no access or railings to use it as a balcony!! what a waste!! ANYHOW LETS GET ON TO THE NITTY GRITTY!! Went to thepool area again very tired and grimy and no water in the spa bath. Well we thought that was cleaning time , so returned next morning to the hoses in the same place and the bath with half filled grimey water??? why? couldnt find anyone to ask??BREAKFAST!! no grapefruit juice , no fruit salad, porridge in clumps, black pudding cut so thin you could frizby it and pathetic burnt haggis!!! worst breakfast weve had in any scottish hotel!! approached the manager about this and juice and salad were rectified the following day but not the next 2.. Evening meal was kindly served to us in the bar because of my partners food intolerances but not good at times!! On the last morning , myself and my partner were chatting to a lady on the first floor landing and the plain wooden fire door opened out with people coming down to breakfast, so i stepped backed to let them out and the other fire door opened out and whacked me on the neck and back!! NO WINDOWS SO DEFINATLEY A HEALTH AND SAFETY PROBLEM I WOULD SAY!!! WONDER WHAT THEY WOULD MAKE OF THIS THEN!! All in all i gave you a chance by rectifying your hotel problems but no sattisfaction and a cheeky letter given!! Pity cause you have lovely staff and a beautiful area downstairs in a wonderful part of the world. Thanks but no thanks .. WILL NOT RETURN.. SHAME REALLY!!

Room Tip: Room clean and tidy , tired bathroom, half done jobs wasted balcony, unexpected window cleaners!!
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank pauline186525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_eightacres, General Manager at Eight Acres Hotel & Leisure Club, responded to this review, 29 August 2011
Thank you for your review. Your comments have been taken on board and actioned where possible.
Kind Regards
Carolyn Robertson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eight Acres Hotel & Leisure Club

Property: Eight Acres Hotel & Leisure Club
Address: Morriston Road | Morayshire, Elgin IV30 6UL, Scotland
Region: United Kingdom > Scotland > Moray > Elgin
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 7 Hotels in Elgin
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Eight Acres Hotel & Leisure Club 3*
Number of rooms: 53
Reservation Options:
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Also Known As:
Eight Acres Hotel And Leisure Club
8 Acres Hotel & Leisure Club
Crerar Eight Acres Hotel Leisure
Eight Acres Hotel & Leisure Club Elgin, Moray

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