We visited the eight acres as a group of four for their "girls night in" package as a mini hen do. Upon arrival nobody seemed to know what it was we had booked (supposed to be a spa package with champagne and 7 course taster menu meal, with one night's stay for around £100 each) and we were told that these packages were new so nobody had told the staff about them. We had to show staff at reception the package as we'd booked it on our phones.
The spa treatments were great (once it had been established what we were getting for the package we had booked) and we had access to the pool, jacuzzi and sauna. The girl who did our massages was lovely, professional and attentive and we were all given big clean fluffy robes and slippers to wear. After the spa we headed up to our room for a few drinks before dinner. The rooms were nicely decorated with clean bathrooms, however the windows in both our rooms had damp and a little mould from condensation and could have used updating.
When we went down to the dining room we had to remind staff that our package had included dinner, and when asked about drinks we had to again remind staff that our package had included champagne, one bottle per couple. This received a couple of raised eyebrows but they obliged and brought one bottle of chilled Prosecco to our table. Nothing says special weekend away than being made to feel like your trying to scam them out of something you've paid for.
The food was excellent and really could not be faulted. We had thought that with a taster menu portions would be quite small but we were all fit to burst by the end. Everything was cooked to perfection and arrived promptly and piping hot. The meal was let down however, by the lack of professionalism from staff. There appeared to only be one member of staff who knew what they were doing, and everything seemed to be falling on that one person to pick up the slack. There was also a table of loud arrogant guys sat opposite us who felt the need to constantly flex, eye us up and make crude comments, not what you want during a sophisticated girly meal.
After the meal we went to the reception to ask if we were able to get the second bottle of bubbly promised in our package, as it was one bottle per couple and there were four of us. There was nobody at the reception but there was a phone there with a note saying to call this number for a member of staff. We tried the number 4 times and each time it just rang out. We could hear the phone ringing throughout the building but nobody answered or came to the reception. We went to the bar and the girl working the bar was one of the waitresses who had served us in the main dining area earlier. She was very helpful and attentive, but we had to again show the package we'd booked on our phones before we were able to get the bottle of bubbly. She was very apologetic and seemed to be the only one there who knew what was going on. She went out of her way to get us an ice bucket and glasses as the bar had ran out. After seeing her run around after everyone in the main dining area she was now the only person working on a busy bar and we later saw her manning the reception desk. The girl deserves a medal.
Upon checking out the following morning, the receptionist handed us our bill and it was less than half of what we had expected to pay. At first we were keen to get a bargain and were happy with that, but out consciences got the best of us and we pointed out that it should have been double that as we had received spa treatments and a meal. The receptionist then had to get a manager to change the bill and to make up the difference. I had to correct her calculations twice, even though she had all the details in front of her and a calculator.
We paid the difference and once we had all left we all agreed that for the service we received we should have just paid the initial cheaper bill and left without saying anything. What could have been a great girly weekend was severely let down by a lack of competent staff. It was very clear that the only good member of staff was very overwhelmed by her work load and a lack of support, as at times it seemed to just be her around. I wish I'd taken note of her name as she deserves a pay rise.
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- Also Known As:
- Eight Acres Hotel And Leisure Club
- 8 Acres Hotel & Leisure Club
- Crerar Eight Acres Hotel Leisure
- Eight Acres Hotel & Leisure Club Elgin, Moray