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JulieL

Great customer service

5.0 of 5 bubblesReviewed 1 Feb 2023
Stayed overnight in exec room and room modern and comfortable. Ate in restaurant and food was lovely. Service from staff was excellent, very friendly and built great rapport. Would stay again in the future.
Date of stay: February 2023
Trip type: Travelled on business
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Reviews (218)
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All reviews food was lovely couple of nights first floor comfortable bed nicola lidl
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Reviewed 27 January 2023

Very comfortable couple of nights at the Royal Hotel Elgin.
I had a very tasty generous homemade lasagne for dinner where the service was very friendly and attentive.
What made the trip was the helpful and friendly staff Wendy and Niicola who could not have been kinder - they really went out of their way to ensure a customer lead experience. Thank you.

Date of stay: January 2023
Trip type: Travelled on business
Thank joannas713
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 January 2023

The grand staircase looked impressive, but as soon as I opened the bedroom door the disappointment hit me. Uneven floorboard underneath worn carpet which was rippled in places and not secured properly. Holes in the wall where a headboard once would have been, bed lamps 6 feet up the wall, which would have required Go Go Gadget arms to reach from the bed! Electrical socket not securely fixed to the wall, Knackered after a long physical day at work, I thought maybe a shower would help the situation, but the shower on/off button only worked intermittently, and once that finally stayed on I would have had more water pressure from a watering can! Whilst I left that to try and warm the water, I pulled the quilt back only to find dirt inside the quilt and it covered in black fluff!
After complaining I was moved rooms, and whilst the bedding in the second room was clean, upon sitting on the bed the mattress had so little support left in it that I went straight through onto the solid bed base! Shower was much more powerful, but still cold, and the handle for the shower head was tied on with string.
The best part about the visit was the departure, at 3.30am because of such a poor sleep on such a poor quality mattress.
Needless to say I will not be back!

Room tip: Ask for one of the newly decorated rooms that seems to have much better reviews
Date of stay: January 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Simon A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2023 via mobile

Comfortable, quiet, clean and warm accommodation with plenty of hot water for washing and showering in the en-suite. Caring friendly staff and a tasty breakfast to start the day. Close to the train station with Lidl and Asda just over the road and a 5 minute walk to the town center. An enjoyable stay was had.

Room tip: The Hotel has a good sized parking area at the front of the hotel, so if you either drive or get the train here, accessibility is so easy
Date of stay: January 2023
Trip type: Travelled with friends
Thank Stephen R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 December 2022

Outstanding stay. Immaculate cleanliness, marvellous breakfast and efficient, friendly staff. Nothing is too much bother.

A very characterful building with a majestic staircase

Looking forward to our next visit

Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Portknockie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 November 2022

Overall experience was awesome.
Excellent property and very convenient for commuting. The front desk staff is extremely helpful, friendly, and efficient. There is a fantastic old-time charm to the property and it is very clean. We enjoyed both our breakfast and dinner, of which were deliciously prepared
I'll recommend dis hotel to every couple and family. You won't regret it, just be there.

Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Sunshine56021572213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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