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DavidMcA
Falkirk, United Kingdom

Good depending on what room your in

3.0 of 5 bubblesReviewed 20 Jul 2021
I have stayed 5 times at this hotel and mostly has been a great experience except this time.
I was allocated room 11 on the ground floor which was very noisy with no sound proofing and was disturbed with general noise at either side and above and people walking past your bedroom window as a shortcut thru the grass area.

This room was also in a poor decorative and poorly maintained state.

I have stayed over 30 times at premier Inn hotels and by far this has been the worst stay for 3 nights.

Definitely not the usual premium Inn standards in that part / room in the Elgin hotel.
Date of stay: July 2021
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviews (998)
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All reviews brewers fayre restaurant next door night's sleep the main road busy road reception staff plenty of parking pleasant stay would stay again comfortable bed stayed here for nights warm welcome excellent value for money tea and coffee town centre inns mcdonalds
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177 - 182 of 998 reviews
Reviewed 18 July 2021

Welcoming staff, clean room, comfy bed but unfortunately to hot. Room without air conditioning especially during the night impossible to sleep.
Good access to the restaurant, plenty of parking spaces.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Agapanda30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 July 2021

I stayed at this hotel in late December 2019, departing New Year's Eve, early morning. I was so comfortable in the hotel. The breakfast was hot, and the staff were really friendly given my absurdly late arrival time of midnight. (I had driven all the way from Oxford)

Date of stay: December 2020
    • Rooms
    • Cleanliness
    • Service
Thank Hugemack75
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 July 2021

Have often stayed at this Premier Inn and it always been a good experience. The refurbished rooms are very good. Staff are efficient and friendly too.

Restaurant is ok, suited well for families, could do with a refurbishment and menu is not fantastic. Meal deal is good value and, for a mid week meal, its fine. To have to stand in line to order food is a bit naff however maybe that's changed just now in current times.

The prices for staying here do vary considerably and I see the cost of a room that I might have booked for next week sitting at £176 per night. You have to add breakfast to that, and your meals, so you are adding another £50/£60 to that at least.

I can imagine on a day like today the rooms will be like ovens as they have no AC either. They need to spend a bit more money on this hotel !

I totally accept that prices are higher when the hotel is busy however they are rather milking that argument. If it had been £125 I would go for it but will look for other options now.

I do question the ethics of a firm that is quite happy to charge that kind of money for a room in a hotel which prides itself on being good value for money.

There is surely an acceptable range of prices and a point beyond which it is unacceptable and unscrupulous to charge exorbitant rates.

It certainly makes me re-consider using Premier Inn for business or leisure travel.

.

Date of stay: September 2020
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank AandMO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2021

Second time staying here and it was just as good as the first, room and bathroom immaculate couldn't find fault. Great nights sleep and staff very friendly and helpful, if you needed towels etc you just had to ask at reception which was fine due to covid restrictions, we are booking very soon for next year.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank nicolasN8579FQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 July 2021

Stayed for 3 nights, can’t fault the rooms. Felt really safe with the current guidelines. Breakfast was good but very long wait. Reception staff where fantastic. Kirsty is a great example of premier inn staff always asking us about our days and offering us ideas of local things to try. Really hope to see her again at our next visit.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank georgecG4785HS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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