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“Poor customer relations”

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The Mansefield Hotel
Ranked #6 of 7 Hotels in Elgin
Scotland
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Poor customer relations”
Reviewed 23 June 2014

Shoukd have realised there was a problem on checking in as receptionist was clearly disinterested and fed up. Rooms are well furnished however they were very hot and due to secondary glazing very difficult to get windows open also noise from the function suite is an issue. When trying to have a constructive discussion with the receptionist and Ross on checking out they were exceedingly abrasive and rude. Very disappointing end to a wonderful weekend with friends.

Room Tip: Make sure you are positioned as far away from function room if staying over a weekend
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank scanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 reviews from our community

Traveller rating
    70
    48
    15
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    14
See reviews for
25
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Gerenzano, Italy
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 June 2014

I stay in this hotel for a business trip of 1 week.....everything was ok: the staff, the food and also the counter of the bar was very well equipped with all the kind of scottish whisky :-) Good the cleaning of the room, toilet and living room. If you will be there I suggest to make a trip till the north coast (Burghead, Hopeman, Lossiemouth)

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Metamorfic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 May 2014

Have stayed here many times over a number of years and have never been disappointed. The staff are very relaxed, efficient and friendly. The accomodation is beautifully decorated and comfortable with everything required in the room. The food is excellent and the gantry is a whisky lovers paradise. It is a really relaxing and calm place to spend a few days and to recharge the batteries.

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank fhmm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterhead, United Kingdom
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 April 2014

Just came back from the most perfect stay at the Mansefield Hotel in Elgin. Planned to stay 2 nights but ended up staying 3. On arrival was welcomed by Tracey who could not of been more friendly and told us we had been upgraded to the Clark suite free of charge, what a stunning room, views to die for and a home cinema up a spiral stair case. The food is out of this world, and we have been round the world, service was excellent from Rosie and Joanne ( hopefully got all your names right) in all we could not fault this hotel, it is definitely deluxe. We would just like to thank all staff at the hotel for 3 very special days,thank you so much.

Room Tip: You must try the suite but think all rooms would be really nice.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kerryann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 March 2014

When I checked in the receptionist wasn't polite and it came across as I was putting her out of her way for me to check in, she was very short with the conversation and pointed up the stairs saying my directions while she was looking at the screen. I was one of the first of breakfast and the older women was running around saying you will have to wait & when she FINALLY decided to take my order she was just took my order after barking questions at me about coffee and brown toast! The other women that walks about like she's something important needs to get the right attitude! The best thing about the place was checking out!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Edinburgh_manny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lymm, United Kingdom
Level Contributor
93 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 6 March 2014

I have stayed recently in several of Elgins top 7 rated hotels, this is by far the best so far.
The rooms and facilities were very good. Very modern and light. Suprisingly quiet for an in town hotel.
There was decorating/updating work being carried out, but all the contractors seemed to keep out of the way.
I only eat breakfast, which was excellent, I did feel though that on occasions people were bossed about where to sit, rather than let them sit where they wanted.
All staff very friendly and helpful.
If I go back to Elgin, I will try and stay again.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rattler52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inverness, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 22 February 2014

We stayed at this wonderful Hotel for one night. The accommodation was excellent, and the food at dinner and Breakfast was outstanding. Staff are so friendly, and could not do enough. If visiting Elgin, this should be your Hotel of choice. A great advert for Moray hospitality at its best.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorraine_C268
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mansefield Hotel

Property: The Mansefield Hotel
Address: 2 Mayne Road, Elgin IV30 1NY, Scotland
Region: United Kingdom > Scotland > Moray > Elgin
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#4 Business Hotel in Elgin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Mansefield Hotel 4*
Number of rooms: 41
Reservation Options:
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Also Known As:
Mansefield Hotel Elgin
The Mansefield Hotel Elgin, Moray

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