Fabric and décor of hotel is very tired. Rooms are expensive for what you get. Housekeeping was pretty poor and the bathroom was rusty and uninviting. Bed was small and uncomfortable.
The evening meal was absolutely appalling. A microwave ready meal would have been better. How can a professional chef make lasagne that tastes so bad. The tarragon chicken was just about inedible. The starters and deserts were also very poor. The continental breakfast was a joke, there is nothing there. The cooked breakfast was just ok if you got one, they ran out of cooked breakfasts. As a result the overworked lone waitress broke down in tears because of all the complaints from all the guests. Uncomfortable.
Short staffed. The staff they had seemed to work long hours and do their best, but seemed very disorganised, most of them seemed to be short term or new. If the price was cheaper and reflected the poor quality of the establishment this hotel would be ok. At £267 for three nights, plus expensive food and drink, it is just a rip off. The food was just so awful.More