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“Fantastic service”
Review of New County Hotel

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New County Hotel
Ranked #16 of 18 Hotels in Perth
Reviewed 2 May 2012

Booked this hotel through an internet deal for an overnight stay. Jalal made us feel very welome on arrival and throughout our stay. Even let us check out later as we had a late night planned. Hotel downstairs is lovely and dining area looked great. Rooms were nice and clean. Only regret is that we didnt make the meal as the menu looked great. The hospitality from the hotel is what you would expect from a 5 star! Would definately recommend this if you are ever staying in Perth. Very central too.

  • Stayed: April 2012, travelled with friends
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1  Thank Nicola S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at New County Hotel, responded to this reviewResponded 8 May 2012

On behalf of all of us here at The New County Hotel, we thank you for taking the time to share your praise for our hotel.
We are truly delightred to be in such high regard and we look forward to welcoming you back soon.

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648 - 654 of 776 reviews

Reviewed 30 April 2012

I'd recommend this hotel to anyone visiting Perth. We booked the hotel through an Itison deal because we had a night out in Perth planned. When we arrived Jalal (the General Manager) made us feel really welcome and couldn't do enough for us. First impressions of the hotel were very good - lovely decor and friendly staff. Our room was spacious and clean - very nice. We didn't have time to take advantage of the meal included in the deal, but the menu looked fab and the restaurant looked lovely - gutted we didn't have time to use it. Although Jalal tried his best to get us something to eat before we went out, bless him. I have never come across such a friendly/helpful person in a hotel before! Will make a point in returning and next time we'll make sure we have dinner. I wish more hotels were like this!

  • Stayed: April 2012, travelled with friends
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2  Thank ROSEMARK23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at New County Hotel, responded to this reviewResponded 2 May 2012

 It was lovely to meet you and your party, and thank you very much for posting such a positive review. 
We are delighted you enjoyed your brief stay with us and hope it is not too long before you are able to visit us again and try our Award wining Opus One Restaurant.
Thank you again.

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Reviewed 29 April 2012

Jalal and his team from the outset were very warm, welcoming and friendly. Beautiful food served in the restaurant and clean, pleasant rooms. Credit must be given to Jalal for going above and beyond what we ever expected of a manager due to his personal touches and made the New County Hotel our one and only hotel of choice when returning to Perth!

  • Stayed: April 2012
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Thank Lauraannpaterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at New County Hotel, responded to this reviewResponded 2 May 2012

Delighted you enjoyed your stay with us and thank you for posting such a positive review. 
We do try to provide a high standard of customer service for all our guests to ensure that they enjoy their stay with us.
 I will pass your kind comments onto my team.
 
 

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Reviewed 26 April 2012

My husband and I visited the New County Hotel a couple of weeks ago, taking advantage of an Itison deal. We both agreed that although we had hoped for a nice stay it exceeded all of our expectations. The hotel has its own small car park which was very convenient. The reception area is very fresh and stylish and the Manager was there to greet us and check us in. What a lovely warm man, ever so welcoming and helpful. We left our bags in our room and then took a couple of hours to walk around the city of Perth. Our double room was very nice, modern fresh decor, well appointed and spotlessly clean. On our return from our exploration of the centre of Perth we had a drink in the bar before getting ready for dinner. The bar is very homely and comfortable. The bar maid was very nice and the Manager came through from reception to chat with us. On stopping at reception to collect our room key the manager offered us an upgrade and gave us keys to have a look at another room which we could have if we wanted. We gratefully accepted a family room in place of our double room. The room was decorated in the same attractive style as the first, but was much more spacious. We were delighted! We were offered a bottle of wine for our room - white or red, we took the red which was very nice. We dined in the Opus One restaurant and were absolutely blown away! It was the quality of fine dining that you would expect in a top London restaurant (and we have been to quite a few!). The dining room was beautifully decorated in a dark contemporary style. The service was faultless. The food was truly exquisite and the wine list very impressive yet reasonably priced. We spent a relaxing two and a half hours in the restaurant making our way through the courses at an enjoyable pace. Back to our room for a restful quiet sleep. Breakfast was served in the bar area. Again, it was just perfect - there were the usual cereals, pastries, continental meats and cheeses. We were also given a menu for hot dishes made to order. We both followed our toast and cereal with smoked haddock and poached eggs which were perfectly cooked. We had a fantastic stay at the New County Hotel - we could not fault it. Everything was spot on and the manager and his staff got everything just right!

  • Stayed: March 2012, travelled as a couple
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Thank GFC_BBLaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at New County Hotel, responded to this reviewResponded 2 May 2012

Many thanks for taking the time to post your comments on your recent visit. Feedback from our guests is important as we are continually trying to improve our customer service.
We were delighted to hear how much you enjoyed you stay and the fine dining experience in our Opus One Restaurant so will pass your comments onto our Chef.
We do hope you will visit us again in the near future.
 

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Reviewed 25 April 2012

My gran and I recently went there just for lunch and the service was so poor we left after the starter just to ad to insult hers wasn't even hot! The service was appalling she asked for the menu to be told its on the table then looking for the special still told on the table. 2 courses for £9.95 didn't include a pudding option. Soup came in tiny proportion with one tiny slice of bread and was nothing special.

We sat for 15 minutes for our plates to be cleared before leaving our table. We were given the excuse of we came at a bad time that 40 people had just walked in the bar. I can understand busy but he made no attempt to be helpful.

Stayed: April 2012, travelled with family
1  Thank Cevem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 April 2012

From the moment we stepped into the New County Hotel for our two night stay we were made so welcome by the friendly staff. A bottle of red wine which awaited our arrival was just to our taste and went down a treat. We ate at the Opus One restaurant on our first night, having reserved a table beforehand. Excellent service and a stylish menu, executed with flair made this an unforgettable eating experience, so good that we just had to book for the next night and it was just as good if not better the second time around, surely worthy of a Michelin star. The breakfast both mornings was exceptionally good. Our stay was made all the more pleasent thanks to the very friendly and helpful staff and especially the manager Jalal Al-Ibrahimi, who was full of energy and passion for what he was doing and made sure all his guest was well looked after. We can't wait to revisit and dine in Opus One again.

  • Stayed: April 2012, travelled as a couple
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Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at New County Hotel, responded to this reviewResponded 25 April 2012

I am delighted you have enjoyed your stay with us, it is always good to hear positive feed back from our customers and we look forward to seeing you again soon.

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Reviewed 24 April 2012

Excellent service (particularly a girl we think was called Gemma) very clean room with a comfy bed.

We had a front facing room, as it was warm we wanted to open the windows but the traffic noise was too loud. The corridors weren;t as nice as the general reception/restaurant area however the place was very clean and tidy etc.

We did not eat in the restaurant however had breakfast.....massive calamity. There was "a problem with the chef" however we were not informed this and were left waiting for over an hour before we orderd - a piece of haddock with a poached eggs. Luckily the other guests were lovely and it resulted in a very funny morning - mostly at the young waitors expense!

The bar could be doing with being a bit better stocked however again, it was the staff who more than made up for this.

Maybe a but pricey for what you get but over all very happy.

Room Tip: As for a back room if going during a warm period.
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  • Stayed: April 2012, travelled as a couple
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Thank tracy w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New County Hotel

Address: 22/30 County Place, Perth PH2 8EE, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Perth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Airport Transportation
Hotel Style:
#7 Romantic Hotel in Perth
Price Range: £42 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — New County Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
The New County Hotel:Right in the heart of Perth's city centre, within easy walking distance of all that the city of Perth has to offer. Perth Theatre, Perth Concert hall, Perth Museum and Perth Leisure Pool are all within easy reach. The city's bus and train stations are just a short walk away. This fine hotel offers fresh and comfortable en suite rooms. Guests have access to free Wi-Fi throughout, limited free parking, and superb award-winning fine dining in the Opus One Restaurant.Rooms are individually decorated, with a flat-screen TV and free Wi-Fi access. Each room also comes with a hospitality tray. It offers modern cuisine in attractive contemporary surroundings.The hotel has Gavin's Bistro Bar, serving a varied menu and sporting an authentic pub atmosphere.Light and airy, the stylish Café 22 is a great place to relax with friends and enjoy tea or coffee, scones or a light meal.An Excellent Conference, Meeting, Special Event And Celebration Venue In Perth City Centre. Whether you are planning an event or celebration, business or pleasure or a mixture of both, we meet all your needs professionally and expertly.The hotel function room can comfortably accommodate up to 100 people theatre style and 80 in dinner dance format, weddings for up to 80 guests.The hotel has free Wifi access throughout the hotel.Function Suite and Opus One Restaurant are available for private hire. ... more   less 
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Also Known As:
New County Perth
Hotel New County
New County Hotel Perth, Scotland

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