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“Good time had”
Review of Rosemount Hotel

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Rosemount Hotel
Ranked #9 of 18 Hotels in Pitlochry
East Kilbride, United Kingdom
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good time had”
Reviewed 4 March 2013 via mobile

I had a very nice overnight stay in this hotel, did pay for a deluxe room which wasn't great to be fair. The view was a car park, the breakfast was nice. Cut my foot on the tiles in the bathroom floor as they badly need grouted however really had a nice overnight stay. Staff were lovely x

  • Stayed March 2013
    • Value
    • Location
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Helpful?
Thank Lbarclay23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Manager at Rosemount Hotel, responded to this review, 6 March 2013
Hi there and many thanks for your review.

Sometimes we have to sit hard on our own perceptions of what we offer and listen very carefully to our customers. I LOVE that room that you were in, but you didn't like it . . . and that is important for me to take on board. I'm choked that you didn't say when you booked in, because all our rooms are different and I had a good few alternatives available that weekend. Then you cut your foot on a wobbly tile which has made me feel worse than ever. Time for a good old blitz of room 12, I think. I had a few plans for brightening it - time to put them to the test. I hope you come back and see us again and give us a chance with a different room. I owe you a free upgrade at least :-)

You had mentioned an overcharge at the bar and didn't get back to me to confirm. Please do.
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Rating summary
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  • Sleep Quality
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Renfrew
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 February 2013

We stayed in a premium room in Feb for 2 nights, very clean and comfy hotel. Bath over shower was modern but had absolutely no pressure - throughout the day. Breakfast very good. Don't order a drink at the bar though, one can of tennents lager and a small coke out of a bottle was over £5.00 - very, very expensive. The hotel is on a hill but if you take your time it isn't too bad.

  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank Sandr3103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 27 February 2013
Hello and thank you for your review.

May I firstly apologise for the fact that you were apparently quoted a premium lager price for Tennants. The latter were only stocked in response to a specific request from another guest and not normally part of our usual stock. It should have been £1 cheaper, but the fact seems not to have been apparent to the staff member serving you. . . ouch! Thank you for letting us know.

We are delighted that you appreciated the comfort and cleanliness of the room. Regarding water pressure - this is a community-wide issue since the external supply pressure in this hilly, slightly more remote location is notoriously low. There is solution which involves pressurising the whole water system. This costs 10's of thousands to rectify. We're saving like crazy to get the job done or waiting for the economy to stimulate banks to start lending to small business again. Wonder which will happen first - watch this space!

We hope that the very reason for the low pressure - namely the fabulous, scenic hills and quiet, precious "away-from-it-all" nature of this area compensated for this one inconvenience in giving you a thoroughly relaxing and memorable break away.
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Greenock, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 February 2013

Had a lovely stay at the Rosemount, the staff Ann,Joan, Mirabelle and Keith went out of there way to make you feel welcome,we stayed in one of the refurbished rooms and it was a very pleasant stay. Breakfast is the best i've come across for a long time, and there is plenty of it.

Room Tip: Ask for room 5 as it has been refurbished and has a good view overlooking the town
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Buzzard222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 27 February 2013
Hello and thank you for taking time to send in this account of your experience. We are very pleased that you enjoyed your stay, because that is what we work for every minute of every day. We love this place and want all of our guests to see and experience the things that make it very special.It's the perfect antidote to a chaotic world. We hope to see you again VERY soon. Have a fabulous 2013.
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Edinburgh, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 February 2013

My husband and I (plus two dogs) stayed for a short break from the 3rd Feb. The hotel was quiet and the room (economy) was cosy, warm with a very large comfortable bed. The owners were very welcoming and friendly and they love dogs! Although this was low season and food in the evening wasn't available we were given recommendations of places to eat, even ones that were dog friendly. The breakfast was excellent. I would recommend this hotel to anyone wanting a short stay in Pitlochry..especially if they have a four-legged friend. The staff were v wonderful and made our stay even more pleasant.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank lynette p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 13 February 2013
Hello and many thanks for the nice write-up. I'm glad you felt comfortable in one of our Economy rooms. They are next in line for a fairly major refurb, but meantime it is our intention that visitors gain the benefit of their knock-down price to help boost those hard-earned savings.

It's great having dog-lovers and their wee pals to stay. It gives the place a really big-family feel and it's an easy ice-breaker. Who can resist those cheeky faces - they are a great conversation starter. Also when you bring your dog there are additional reasons for getting out and fully exploring this fabulous area. We feel it is such a privilege just being here. We hope you join us again very soon.
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Dundee, United Kingdom
Level 4 Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 December 2012

My boyfriend and I stayed overnight here for my birthday. We had a refurbished room which was very nice and the bed was massive and really comfy. The owner and her dog were very friendly and helpful. The only downside to the room we had was it was supposed to be a shower and bath, but the shower head was an old fashioned type and not attached to the wall so really you couldn't have a shower.

Room Tip: I read some reviews before we left about the massive hill you have to walk up to get to the hotel, w...
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  • Stayed November 2012, travelled as a couple
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Helpful?
Thank crossanle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 13 December 2012
Many thanks for taking trouble to share your experience whilst staying with us. We find all genuine feedback invaluable and only hope that the sincere hard work of our staff meets its aim for each guest on every occasion.

We are delighted that you enjoyed the comfort of the bed - we rank this as of utmost priority and invest as much as our tariff will allow on keeping the standard of comfort very high indeed.

I regret that we didn't get informed of your preference for a shower, even after arrival would have been fine! We would gladly have placed you in a room of equal grade, but with a shower or even shower and bath, instead of bath only. Please don't worry about mentioning these details - In this industry, we take genuine satisfaction in getting as much right as is possible for our guests, so it would have been our pleasure to make the change on this reasonably quiet weekend.

The Edwardian charm and interest of our wee home from home means that each room is different in shape, so facilities vary accordingly - hence our different room grades and tariffs.The upside, however, is that we probably have something to suit most people's preference if they let us know what that is.

The issue of our slightly uphill location can meet with a mixed reception. Many guests hardly notice the gradient and really appreciate the views allowed by the slighly elevated position. For those with walking difficulties, it is only a two minute drive into town and parking facilities are reasonable.

I sincerely hope we get to see you again. We have a good number of rooms at the grade you booked and would probably have no problem in providing one with a shower. Please, do remind us, however.
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Tayport, United Kingdom
Level 6 Contributor
219 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 31 October 2012

We stayed here as it was close to Pitlochry Festival Theatre. Our room was lovely, cosy and quiet. It had everything we needed for an overnight stay. The staff were extremely friendly and I would go back again if ever in Pitlochry.

Room Tip: Room 14 is a room at the back and is really nice.
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  • Stayed October 2012, travelled as a couple
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Helpful?
2 Thank Frances D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 13 December 2012
Many thanks for your review. We are so pleased that every best intention of our wonderful staff and the quiet charm of our delightful home in the hills succeeded in leaving you with a feeling of rest and satisfaction after your stay with us. We very much hope to see you again.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 October 2012

We have been booked the 2night stay in this hotel. We had the smaller room i have ever seen. We did not have a bath. The shower was so small that my partner couldnt fit into it. Water power like a mist. We had one wee sample of shower gel and shampoo for 2 night for 2people. Broken venilator in the toilet. Akward view from the window. So small as a single bed. Broken window blinds. It was room no 17.
Breakfast served only an hour-poor choice. For tabe for 4.5 people they put 2small butter and 1 margerine. You have to ask for everything separately to have what u want on the table.
Bar open of fri and sat only to 10.pm them if u want to drink ur staff u have to pay corkage 5£ per bottle. Also u do not get glasses for ur drinks and when u ask u might be treated as offencive and thay may call police.
Family friendly policy but no fridge or microwave to store and heat up milk or meals for babies.
Very disappointed. No value for money.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank secretagentscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 13 December 2012
Many thanks for posting your review. All reviews are taken seriously and help us improve our product for guests who are seeking a quiet stay in an atmosphere of friendly calm in a fabulous part of the country.

I feel I should point out that we have no objection to guests consuming their own drinks, within reason, in a friendly manner and according to the policies regarding consumption and behaviour under the influence of alcohol, as laid down by our Licence, in the comfort of our Lounge.

We have a duty to ensure that alcohol consumption is not excessive and likely to cause behaviour that will give discomfort to other persons in the vicinity of our premises. We will gladly provide glasses and ice and we will not mention the police unless we, or other guests feel threatened by the demeanour of any person.
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Additional Information about Rosemount Hotel

Property: Rosemount Hotel
Address: 12 Higher Oakfield, Pitlochry PH16 5HT, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #9 of 18 Hotels in Pitlochry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rosemount Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Small,cosy,friendly hotel set in an Edwardian villa over looking stunning views of Pitlochry to the south and upwards to the fabulous Ben Vrackie mountain to the north. Pet and family friendly. ... more   less 
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Also Known As:
Rosemount Hotel Pitlochry, Scotland

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