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“Very dog friendly”
Review of Rosemount Hotel

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Rosemount Hotel
Ranked #10 of 18 Hotels in Pitlochry
Inverness, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very dog friendly”
Reviewed 20 April 2014

Booked this hotel very last minute and was advised on booking that the only room left was an economy room. As we were travelling with our dog we were happy with this. I was surprised when we arrived as the room was a decent size and clean. The decor was slightly dated and the shower was not powerful but the bed was extremely comfy and that is what matters.
What really made this hotel amazing for us was how welcoming they were to our dog. He was welcomed, along with the other dog guests, in the bar and breakfast was also set up in this area so he could join us. I have never received this service where I felt that the dogs needs was just as important as ours. This is what will make me return to this hotel without a second thought, and will be recommending it to my friends with dogs. So all in all a nice, pleasant hotel, with a few areas that were maybe dated but the wonderful welcoming dog friendly attitude makes it a winner for us.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bremmyj321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 22 April 2014
Thank you so much for your kind and helpful comments. As dog owners, ourselves, we find it second nature to treat our visitor's pets as equally important - one, because we really appreciate the value of dogs' intelligence, sensitivity and ability to interact with humans on a social level, but also because it makes our pet-owning guests happier with their stay, which really means everything to us. We are developing a lounge to convert it to a doggies-and-their-owners restaurant and lounge having come to the point where our Lounge Bar is becoming a little too small to feed all of our dog-owning guests with their canine companions by their side. This Easter weekend was perfect bliss, with between five and seven couples sitting relaxing with their dogs. It pushed the atmosphere up several notches. Everyone and the dogs were so relaxed, yet somehow tuned in at a kind of group-level because of their shared interest. It embodied my dream for the place. It would be great to see you again, soon. Best wishes
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English first
Kirkcaldy, Scotland, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 April 2014 via mobile

Been here once before and loved it soo much we came back. As soon as we arrived staff were friendly and welcoming , keen to get us settled in with no fuss or problems. Room was clean and fresh, when we went for dinner, the waiter gave us plenty of space, food was perfect and in-expensive. At breakfast the male manager could not have been more pleasant engaging in a conversation and chatting away as If we knew him. Breakfast was perfect, a huge selection ranging from cereal to cooked breakfasts to fruit and yogurts. Nothing seemed to be an issue. I would recommend this place to anyone looking to get away, even for a night. Gorgeous scenery, fantastic customer service, overall perfect night away !

Stayed April 2014, travelled as a couple
Helpful?
Thank Rebecca876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 19 April 2014
Thank you for this warming account of your experience whilst staying with us at Rosemount. It is our greatest pleasure that you enjoyed your stay so much. When we receive such genuine evidence that our hard work has achieved all that it set out to do, the work no longer seems hard and we are just energised to try and make the place even better. Please come again soon
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 April 2014 via mobile

Found hotel no problem on an elevated position looking over the town. Arrived at 15.00 to find the room not quite ready, with the hoovering still being done. No great issue as was only 10 mins waiting. Shown to our room by pleasant enough guy at reception. Room was for 3 and a zbed set up for junior which was fine. Bathroom obviously just been done and was really modern. Room very clean but cold due to the big draughts coming in the rattling sash and case windows. Skipped the option of dinner as thought would be lacking in atmosphere. Bar quite pricey for what was available. No draught beer available. Returned about 10 from the town and met by same guy at reception, who seemed to fill all the rolls at the hotel. Lovely comfy beds but right hand sash rattling in the wind in the early hours. Lovely hot shower in the morning and a lovely big breakfast to start the day. Checked out 10 with nobody in sight. Bell at reception did not seem to work. Eventually rang the hotel number to get someone to the desk. Very poor. Did not meet the owners unless they were the 2 foreign guys who were filling most rolls. Dont think we would return, hence 3 stars.

Stayed April 2014, travelled with family
Helpful?
Thank Celticroots67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 13 April 2014
Hello and thank you for sharing your views. I want to take care not to over-embellish my response, but I see a different perspective.
I would like to assure you that five of us were working very hard in different areas of the hotel this last weekend and apologise that our appearances at Reception did not coincide with your own. It would have been good to have met you. There is always a lot to do and we are actively engaged in a pretty-much constant programme of refurbishment. The nature of the beast takes us away from the front line from time to time. We have considered Reception in very safe hands with our excellent staff, all of whom are skilled in several roles, and are very well-received by our guests. It pains me when anyone makes issue of another's nationality. It's preferable to think that what counts is someone's personality and good manners. We are privileged to share our work with people who score very highly on all counts.
The fact that the same person is seen twice in a seven hour period has not been problematic in the past. It appears that 8 hour shifts are pretty standard in most work-places and are probably considered a pretty light workload in our particular industry. I hope you were delighted with the highest-value rate for your room , especially considering our mammoth breakfast which goes down so well with our guests. Were we to over-staff, such keen rates would not be possible with VAT rates swallowing up to one fifth of the money coming through the door.
I'm genuinely sorry about the glitches with your room. We have a choice of tariffs available, but yours was a last-minute booking on a weekend when we were just about full, so your choice and price of room was limited to the last available.
By way of explanation for our "no-draught beer" policy - Like many small businesses, we elect not to serve draught lager since the volumes required to be poured to keep the product in tip-top condition are higher than we tend to serve - Many of our guests express a preference for our quiet, cosy bar and tend to choose wine and malt whiskies. I hope our concern for maintaining quality of product and delivering the best prices in the locality can be re-viewed in a positive light.
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Norwich, United Kingdom
Level Contributor
114 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 4 April 2014 via mobile

Stumbled across this place online and booked as it was only an overnight stay. The place is a little dated in places but that would be being picky and they were decorating some rooms ready for the new season. Modern bathrooms, nice restaurant with great food. The breakfast was fantastic, I definitely didn't need lunch. The staff were also incredibly welcoming.

Stayed March 2014, travelled solo
Helpful?
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Manager at Rosemount Hotel, responded to this review, 7 April 2014
Hi.
Thankyou for your comments. It's gratifying that you had a good stay, especially that you enjoyed breakfast, which reflects the pride our team place in their work. Yes, our refurbishment continues at a pretty relentless pace, though it is sometimes difficult to bring everything in on time. We're pushing hard to get it all done by Easter whilst still keeping enough energy in reserve to maintain a cheery demeanor for our guests:-). Hope to see you again sometime. Let's hope you see a big difference in those bits of decor that you felt needed an update, though I hope we manage not to lose the interesting charm associated with the age of the place in the process. Have a great Summer.
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Dundee, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
Reviewed 23 March 2014

My girlfriend and I stayed at the Rosemount Hotel in 2012 as part of her birthday.
We were greeted with a vey warm welcome as soon as we entered reception not only by the owner of the hotel, but by the family dog too. Understandably not everyone would enjoy being greeted by a large dog, but we didn't mind, added a bit of character to the place.
We were briefly shown around the hotel then taken to our room.
Although the room was a little dated, it was spacious, warm and homely and the bed was ridiculously comfortable!
As far as cleanliness goes, the hotel was kept pretty spotless.
Overall we had a really great stay, good value for money, great service and the perfect place if you're just looking to get away for a relaxing weekend (:

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DuncanBlaircombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 25 March 2014
Hello there.
We are genuinely delighted that you enjoyed your stay. Re Oscar, one of our big dogs that we sometimes bring in to the hotel, one at a time. He's the softest, gentlest and most adorable dog we've ever met . . .and we're dog mad. He's waiting for a place in training as a "pat-dog" after which we'll be taking him around local nursing homes to distribute the kind of love and affection that's often off-menu in this busy world. I'm very sensitive to our guests reactions because it means everything to me that they enjoy every aspect of their stay. I've never come across a single negative response to either him or his brother Jackson, who is equally laid back, but older, so not up for employment. If there was ever a problem, we simply wouldn't bring them in, but we consider them a very positive addition to the team.

We're glad you felt they added to the character of the place, because that's something we work hard at too. Anything that sends a message of warm friendliness to our guests is embraced as an asset. To me, that is the essence of hospitality.

We'd love to see you again. We work daily to improve and would hope to give you an even better experience next time around. Have a fabulous Summer.
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Edinburgh, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 March 2014

Fantastic hotel in a lovely quiet location set up a slight incline but within walking distance of the main street. Lovely large modernised spotlessly clean room. Fab shower. Great buffet breakfast which was plentiful and piping hot. Staff and owners very helpful and friendly. We didn't have a pet but noticed they were very pet friendly which must be a huge bonus to some. Loved the place and couldn't fault anything. Would definitely return and wished we had been staying longer!

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oggybear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 21 March 2014
Hi and many thanks for taking trouble to post these warming comments. We are the lucky ones who live here and enjoy the fabulous things that our guests experience each and every day. As a result, the work's not hard and is, indeed, a genuine pleasure, especially when it leads to our guests achieving everything they needed from their break with us. It would be great to see you back with us. We try and improve something every day, so hopefully, when you come again, you'll find even more to be pleased about. Have a great Summer! Best wishes from the team at Rosemount.
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 March 2014

We had a two night stay here. The hotel was spotless, the staff were very helpfull and the owners warm welcome was outstanding! Lovely lovely people! The breakfasts were delicious and well presented, in a relaxed atmosphere. The beds were comfortable and the hotel itself is situated well for all local amenities and local walks.
I would definatly recommend staying here for a relaxing break away.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Samonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosemountHotel, Owner at Rosemount Hotel, responded to this review, 16 March 2014
Thank you so much for your review. It is our genuine goal each and every day to provide the level of friendly service, good food and comfort that you describe and it gives us huge satisfaction that you enjoyed your stay. We love what we do and it concerns us greatly that this transfers to our guests in every way . The fabulous folk that pass our way just give us fuel to try even harder to make the place a little better each day.
Please come and stay again soon and see if we succeeded. Don't forget to look out for free or discounted upgrades. Our premium rooms are getting a refurb and we hope to bring an additional one on soon from knocking two economy rooms into one, large, premium family/double/twin. It would be great if you came and tried it out.
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Additional Information about Rosemount Hotel

Property: Rosemount Hotel
Address: 12 Higher Oakfield, Pitlochry PH16 5HT, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #10 of 18 Hotels in Pitlochry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Rosemount Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Small,cosy,friendly hotel set in an Edwardian villa over looking stunning views of Pitlochry to the south and upwards to the fabulous Ben Vrackie mountain to the north. Pet and family friendly. ... more   less 
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Also Known As:
Rosemount Hotel Pitlochry, Scotland

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