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“Relaxing Break”
Review of Birchwood

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Birchwood
Ranked #16 of 18 Hotels in Pitlochry
Reviewed 8 April 2012

My husband and I are just back from a two night stay in this hotel. We had booked a superior room and were very surprised by how spacious the room and en suite were. Both were very clean and cosy and had extra touches such as shower gel and chocolate biscuits added to tea making facilities. There was a king size bed with extra pillows and electric blanket if required which all helped a good nights sleep.Breakfast was very good and plentiful and piping hot.We did not eat in at night so cannot comment on evening meal although there always seemed to be somebody in the dining room at night.The lounge had a real coal fire burning at night and drinks were reasonably priced.Overall the hotel was a great place for a relaxing weekend and we would not hesitate to return in the future.

Room Tip: pay extra for superior room
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  • Stayed: April 2012, travelled as a couple
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3  Thank Diana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JohnandVivPitlochry, Owner at Birchwood, responded to this reviewResponded 19 April 2012

Thanks Diana L for your delightful review. A fine start to the new season. It would be a great pleasure to welcome you back and tempt you to enjoy the evening meal.

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73 - 79 of 118 reviews

Reviewed 2 September 2011

This is a very good value hotel with simple but smart, clean comfort. The rooms have heated towelrails and an electric blanket. The host and his wife are charming and helpful and the food is very good and courteously served. This was my second visit and I hope it will not be my last.

  • Stayed: August 2011, travelled with friends
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1  Thank savoybill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2011

We spent two nights bed and breakfast here recently during a week long tour of part of Scotland. This hotel is well situated at one end of the main road running through the town but being in its own grounds it was very quiet and peaceful.

The owners were very welcoming and helpful throughout our stay. We paid extra for a superior room which was very large indeed with a very comfortable bed (and the pillows were fine too!) and with a huge bathroom. Everywhere was very clean. It would have been nice to have had a couple of single chairs in the room to put clothes etc on (and there certainly was the room for them!)

I agree that the atmosphere is perhaps more suited to the more 'mature' guest but that suited us as we wanted somewhere quiet after busy days touring around. There is a small bar in the lounge and they do evening meals if wanted. We did not eat here but the menu looked very nice.

Breakfast was not buffet, everything was waiter served which made a nice change. The food was delicious and set us up for the day.

One thing I would perhaps recommend is that when you are doing your next refurbishment a new bathroom suite for that room would be a good idea, I have not seen that colour mushroom for many a long year!

A very pleasant stay and would happily return.

  • Stayed: July 2011, travelled as a couple
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3  Thank J0123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2011

My parents had stayed at Birchwood and recommended it to us, although they did suggest that it might be more suited to the more (ahem) mature guest. There is a slightly old-fashioned air to the hotel, for sure, and the sheer amount of patterned wallpaper is a bit mind-boggling: the décor certainly wasn't my cup of tea. BUT: everything was very clean and comfortable; the proprietors are extremely friendly and helpful; the breakfast was absolutely great. (If you like black pudding, you'll certainly like their black pudding: delicious, as was the porridge.) Recommended.

Stayed: July 2011, travelled as a couple
2  Thank Chris_Abram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 August 2011

Hi Chris_Abram and thanks for your revue. Your comments following the word “BUT” are greatly appreciated. We're sorry the décor got to you and we'll bear that in mind when future redecoration is under consideration. However, the number of guests who return year after year suggests there are significant numbers who might just be happy with it as is.

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Reviewed 12 July 2011

clean tidy place not for the younger person, we booked for 2 night bb but was asked when we checked in if we would like evening meal and we said yes,we were asked for our order there and then as its cooked fresh which was fine. pillows were very soft and not comfy. we thought we would return until we saw what we were charged for that evening meal, it was £60.20 and in no way was it worth that not even with the 2 half glasses of wine added, i was asked to check my bill before we left but as i had no specks on i sayed it was fine otherwise i would have refused to pay that amount., so no we wont be back.

  • Stayed: July 2011, travelled as a couple
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2  Thank doris029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 18 July 2011

I am sorry that Doris 029's stay at Birchwood was not entirely satisfactory. We teat our guests' concerns with the utmost seriousness and, to this end, the Information folder in each room requests that they draw our attention to anything we can do to improve their stay. Moreover, I make sure that I greet every new guest at breakfast with an enquiry as to how their night has been - an invitation to point out any problems they have encountered and an opportunity for Doris 029 to request a change of pillows which would have been gladly attended to. However my recollection is that Doris 029 and her partner both just said their night had been "lovely".
With regard to the “overpriced” dinner, the Birchwood, in common with many similar establishments throughout Scotland, serves a fixed-price, 4-course meal plus coffee/tea. Although almost every Trip Advisor review emphasises the excellence of Viv's cooking, not every diner (a tiny minority) feels able to cope with all 4 courses but none quibble at paying the fixed price. My memory is that Doris 029 and her partner only had 2 courses plus fruit juice and declined coffee or tea, which, of course, is not a cost-effective option, although they again agreed the food was "lovely". However I have to acknowledge that the implications of their choice was not adequately spelled out when they placed their order and they obviously assumed (but did not enquire) that ordering half the offered meal would result in a commensurate price reduction. In conformity with our aim to meet, or exceed, our guests' expectations I have made a refund of £20.00 to Doris 029's debit card.
Many thanks to Doris 029 for drawing my attention to an aspect of our business that needed attention and has received it.

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Reviewed 26 June 2011

My husband and i are just back from a one night stay at this lovely hotel. The owners were very friendly and attentive. The room was very clean and comfortable - a great night sleep. The food was AMAZING Mmmmmmmm! The wine was beautiful too and very reasonably priced. A great place to stay to explore Pitlochry and surrounding area - only a few minutes stroll from the centre. Hope to be back again for more of the same! No hesitation in recommending this hotel.

  • Stayed: June 2011, travelled as a couple
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Thank AngieMackenzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2011

Thanks AngieMackenzie for your very kind review. We look forward to seeing you again and promise to try always for the same response.

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Reviewed 15 June 2011

Just returned from a 12 day stay and loved it.We enjoyed our stay so much The food was excellent along with the service. The staff so friendly and willing to help you enjoy your stay
It really is a lovely place to take a holiday or a short break
'Our guest's come first' is what drives them on
The ambience of the hotel and grounds make it such a relaxing place to stay.
I have no hesitation in recommending the 'Birchwood Hotel.
No praise is too high, what more can I say.

  • Stayed: June 2011, travelled as a couple
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1  Thank Lancashirelad_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 12 July 2011

Thanks Lancashirelad_11 - it was a pleasure to be your host at Birchwood. Welcoming new visitors for a 12 day stay can be somewhat daunting but you were the perfect guests.

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Additional Information about Birchwood

Address: 2 East Moulin Road, Pitlochry PH16 5DW, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Free Breakfast Free Parking Restaurant
Hotel Style:
#7 Romantic Hotel in Pitlochry
Price Range: £115 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Birchwood 3*
Number of rooms: 12
Official Description (provided by the hotel):
Enclosed by woodland and garden, the Birchwood Hotel provides quiet seclusion in a country-house atmosphere only minutes from the centre of Pitlochry, an ideal holiday location at the heart of Perthshire and Scotland. From the Birchwood there is easy nearby access to the wealth of scenic, historic, cultural, wildlife, sport and adventure opportunities which characterise Perthshire. ... more   less 
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Also Known As:
Birchwood Hotel Pitlochry
Birchwood Pitlochry, Scotland

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