Gripe no. 1. Very confusing if you are walking from Pitlochry to the distillery. No clear signage if you walk in off the road. If you find yourself in the courtyard you need to turn right to the reception area to buy your ticket for the tour but there is no clear indication. It's okay if you arrive by car/bus because you are automatically decanted into reception. Clear discrimination against pedestrians!
Gripe no. 2. The tour guide was not a native English speaker and her English was heavily accented. It was difficult to understand what she was saying against the noise of the distillery machinery - other native English speakers commented on this. I spoke to a French couple in the tour, one with reasonable English, who were totally lost. Lord knows what the Japanese in the party made of it. Nothing, I expect. This was a great shame and is a reminder that English is but an imperfect international language and all the more so under extreme, industrial circumstances. Note to distillery (and this is not a racist or nationalist comment): please use native English speakers with good, clear voices.
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