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“Nothing was too much trouble”

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Scotland's Hotel & Spa
Ranked #17 of 18 Hotels in Pitlochry
East Kilbride, United Kingdom
2 reviews
“Nothing was too much trouble”
Reviewed 11 February 2013

We've just come back from a lovely weekend at the Scotland's hotel. We have stayed there before, but we were pleased to see that the rooms had been updated. As we had 2 little ones with us and we needed a cot we'd requested a family room. The room we were given was enormous, with a double and 2 single beds and a travel cot, but still had plenty of room for the kids to run about in. We were on a dinner bed and breakfast which was excellent value for money and the food was absolutely delicious.

The service in the restaurant was what really made our stay and prompted me to leave this review. The restaurant manager Thomas was absolutely fantastic. He was incredibly attentive and was great the children. On the first evening we'd tired out our little girls that much that they were falling asleep during our dinner, we asked if we would be able to take our desserts back to our room so we could put the children to bed, and despite the restaurant being extremely busy Thomas said we could place our order and he'd have it delivered to our room. It was personally delivered by Thomas a short while later and he'd even gently knocked the door so not to waken the sleeping children. We could not fault any part of the service we received during the weekend. The pool facility was kept clean and tidy and perfect for our families needs. I would've been interested in a spa treatment, however found them to be overpriced so didn't bother.

We are definitely wanting to return and will probably bring along the grandparents too. Definitely recommended.

  • Stayed February 2013, travelled with family
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Helpful?
Thank lornalouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 5 March 2013
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments and will pass your thanks onto Thomas and his team for his service and attention. Thanks again for you lovely review hope we'll see you again soon then

Regards
Donald Macleod
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England
Level 4 Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 February 2013

The hotel is in a perfect location in central Pitlochry with lots of car parking available. Our room was cleaned to a good standard and the decor pleasant however the bathroom was dated and being on the third floor the plumbing made some very peculiar noises and smells! Dinner on the first night was small but perfectly formed as was breakfast. Most Staff seemed to be friendly but the lack of training and customer service was obvious. Which is a shame as it lets what is a nice hotel down.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leon08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 5 March 2013
Thank you for taking the time to review your stay with us at Scotland's, thank you for all your kind comments we are always training our staff to be better especially just now as the new season come's upon us and we have new faces in our team, the 3rd floor plumbing we have had a couple of problems but was all dealt with but will certainly get maintenance to check over again. Thanks agin for your review

Regards
Donald Macleod
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Lichfield
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 February 2013

My husband and I stayed in this lovely Hotel for two nights last week. We would love to return for second visit. The room was large and comfortable with good facilities. The spa is excellent. We were made to feel very comfortable throughout our stay. The food here is delicious and nothing is too much trouble for the friendly staff. There are lovely views from the Hotel. Pitlochry is a beautiful town in a stunning area of Scotland. Thank you again to Donald and his excellent staff in making our stay so good.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 5 March 2013
Thank you for taking the time to review your recent stay with us and thank you for all your lovely comments I will make sure I pass onto all my staff. Thanks again for your kind review

Regards
Donald Macleod
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Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 February 2013

Booked through 5pm, 1 night, DBB for two, £80.
Arrived to a freezing cold room, when we complained, we were asked to switch rooms as the manager had went home with the key to turn the radiator on? This would have been fine except the room with the radiator on wasn't much warmer. On the whole the hotel wasn't very warm. This is most likely due to old windows that let in the cold and noise.
The food was very poor considering the standards throughout the rest of the hotel.
We overheard a few guests complaining with regards to the same issues as us. However, on the whole we enjoyed out stay and would return if there were a similar deal on as this seems a fair price. Had we been paying full price I would have had major complaints about the food.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lobbi_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 10 February 2013
Thank you for taking the time to review your recent stay with us at Scotland's Hotel, my apologies that the food was not to your taste and that i had gone home with the boiler house keys.We did have an issue with our boiler and managed to get this sorted the next morning my apoloies if this caused any problems or discomfort. Thanks again for your review

Regards
Donald Macleod
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Dumbarton, United Kingdom
Level 5 Contributor
66 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 7 February 2013

We stayed in this hotel last year and really enjoyed it. We thoroughly enjoyed our 2nd two night break here. Staff were exceptionally friendly, polite and helpful. Service was excellent. The food was absolutely delicious. The complimentary bottle of wine lasted us for two nights- the staff were kind enough to keep the bottle for us for our dinner on the 2nd night. Breakfast was fit for a King! Our room was spacious and comfortable and we used the gym and swimming pool during our stay- both were excellent. We would definitely recommend this hotel

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ecolley2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 10 February 2013
Thank you for taking the time to review your recent stay with us at Scotland's,glad you managed to make a return visit and found as the way you left last time. Thank you for all your lovely comments will certainly pass onto all my staff, thanks again for your review see you again then..

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 February 2013

Got a two nights DBB and a bottle of wine on a Groupon deal at a fantastic rate! First of all Pitlochry is beautiful little town set in a stunning location, especially when it snows, so it's a must place to visit! Go to the Old Mill and McKays bar for food a drink. I suggest going to the Blair Athol distillery, have a tour and dram of wishky then walk over to the Festval theatre, The Salmon ladder and a walk by the river to the green walk bridge back into town!
The hotel is less than a ten minute walk from the train station. We got in we got lost straight away, there’s abut 3 entrances and the front reception is in neither in three of these locations. Once we arrived the receptionist was very professional and lovely and pointed us to are room. On route to our room it was like we were back in the 60's or in some Hitchcock movie! The hallways are awful! On entering the room i was surprised given the state of the hallways. The rooms must of been decorated and where nice with an amazing bed! Great mattress = good sleep! The lock on the door is frustrating too and takes you 5 minutes the first time to figure out how to work it. First nights dinner was again mixed reviews. Food was good but the room was dark and cold. And this was when i noticed that only 2 to 3 staff do everything! Especially the South African gentleman, give that guy a medal! Next night dinner was warmer and much better especially when the food and beverage manager was on....what a change! Breakfast was a bit disappointing as you get very little choice and the portions are very little too! We are in Scotland....gives us a proper breakfast and i do nt know who made up the room service prices with those service tray charges. Probable due to having three staff they are trying to put people off lol
The last night was great fun where we decided to stay in the hotel. The Night Portman Stan again is a great character and you have some great discussions with him. Drink prices aver very cheap!
Over all a good two days stay. Amazing staff! Good rooms and spa! It’s tough times with very little money to spend on the hotel....but to the owner if it wasn’t for your staff......

Room Tip: Try and get a room looking out into the town and the stunning hills!
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  • Stayed February 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank HighlandConcierge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 10 February 2013
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments my staff do work very hard I totally agree and when its quiet the staff on duty multi task it's what we all do. The bedroom doors lock it's just a case of pushing in the button and turning it to the left or right and thats it locked. Our corridors are due to be refurbished again soon before the season starts. Will pass on all your kind comments to David, Stan & Thomas, thanks again for your review

Regards
Donald Macleod
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Aberdeen, United Kingdom
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 February 2013

We found a great deal on a spa breaks and stayed here for a weekend. 2 night stay with breakfast and 3 course dinner plus a spa treatment each.

The location of the hotel is perfect. Walking distance to town, walks and tourist attractions. The hotel itself is needing a bit of refurbishing in some parts but overall is nice, clean and comfortable. Our room was clean, modern and spacious. The bar is cosy with friendly bar staff. We had a few drinks in there in the evening and found prices reasonable with plenty of choice. The restaurant staff were very friendly and provided great service. The food was outstanding. There is 3 choices for each course. The menu was different each night we were there. The choices were really good. The breakfast was also very good. Plenty of choice. Even though we got a deal for the weekend I would happily pay full price for the 3 course meal if we return. The spa area is quite small but it wasn't too busy when we were there so we were able to use all the facilities without it being too crowded. We both really enjoyed are massages. The therapist was friendly and very good at massage. The treatment were lovely and comfortable. Overall our stay was very enjoyable and would return if we visit Pitlochry again. I find some of the reviews on here unfair. Don't worry too much about them as I feel people are nit picking.

  • Stayed October 2012, travelled as a couple
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Helpful?
1 Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 10 February 2013
Thank you for taking the time to review your recent spa break with us, thank you for your lovely comments on our meals will certainly pass onto my chef glad you enjoyed your dining with us. Thank you for your comments about your spa treatments will also pass onto the girls. Thank you for your very postive review.

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scotland's Hotel & Spa

Property: Scotland's Hotel & Spa
Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Scotland's Hotel & Spa 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Spa Pitlochry

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