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“Disappointing”

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Scotland's Hotel & Spa
Ranked #17 of 18 Hotels in Pitlochry
Aberdeen, United Kingdom
Level 4 Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Disappointing”
Reviewed 15 January 2014

Travelled with my husband and 2 other couples for the weekend. Arrival was good, greeted by receptionist who was very pleasant and explained our package which was bought as an anniversary gift. unfortunately we were given the long route directions to our bedroom which was situated above the dining room. I notice this seems to be a standard, but when carrying suitcases it would be preferable to be given the shorter route to the room.

We had dinner that night in the bar, which was sporadic. The barman took our orders, but 2 of the 6 meals were completely wrong. Dinner on the Saturday ws in the restaurant and out of the 6 of us, every person had at least one course that was incorrect. Most infuriatingly, the starters and desserts that were served were completely different to that of the menu description.

I did e-mail the management who responded to our complaints regarding the food and service stating that they had new menus and new chefs so he would reiterate our comments and apologised for "not bringing their A game".

The breakfast was substantial, but again inconsistent. What my husband had as the vegetarian breakfast on the Saturday was completely different on the Sunday. We were all seated at seperate couple tables, but the first couple who arrived at 0815 and placed their hot food order were served their food after the couple who sat down and ordered their hot food at 0845 received theirs.

We utilised the swimming pool on the Saturday afternoon. The ladies lockers were a problem, with most missing their keys, so be aware not to leave valuables or your room keys in there as there is no security regarding access to the locker rooms, only a sign in sheet. Additionally, the lifeguard who was on duty, sat behind a pillar for the entire duration of our swim, playing on his phone, so be aware if allowing children in the pool.

Overall we had a pleasant stay, but the running joke of the weekend was what was going to be wrong with next meal we ordered. If the hotel can sort out the restaurant and kitchen this would be a great weekend hotel to stay in.

Room Tip: Avoid 105 & 106 as the appear to back on to where the staffroom is. 103 had loose tiles on the...
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  • Stayed December 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank GCabrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thank you again for your constructive letter regarding the menus it's all been taken on board and actioned I do apologise this was not the case during your stay with us. Thank you again for your review

Regards
Donald Macleod
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (343)
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English first
Airdrie, United Kingdom
Level 5 Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 January 2014

My family and I stayed in the Hotel over Christmas, we had a great time and returned home refreshed and relaxed. The food is excellent, the staff are ever so helpful and attentive, and you are made to feel WELCOME! Do not go looking for five star modern luxury, it is an old ,comfortable and relaxed atmosphere in a fantastic setting with great staff who do their utmost to ensure you will have a good time!

Room Tip: ask Donald!!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 147PatrickR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments I,m glad you all enjoyed your Christmas break with us and that my staff looked after you all, thanks again for your lovely review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 January 2014

My wife and I stayed at this hotel from 05.01.2014 to 09.01.2014. Whilst the staff were helpful and friendly facilities and food let the hotel down. This is a shame as the hotel is centrally located a short walk from shops restaurants train and bus stations.
Rooms were not to bad but could do with some tlc but the bathroom though large was poorly appointed. Food was of reasonable quality but poor menu choice and the Table'd Hote consisted of taster courses. Normal size portions were available but only on the ala carte menu at a supplement which did not change during our stay. I would hesitate to stay there again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, sorry you never enjoyed our new 6 course taster menu I think they offer something for everyone and have had many a good comment already, our a la carte menu is also available and changes twice yearly where as our daily menu changes daily. Thank you for your kind comments about my staff, thanks again for your review

Regards
Donald Macleod
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Aberdeen, United Kingdom
1 review
Reviewed 9 January 2014

My sister and I stayed for three nights over New Year and had a fantastic time. This was our second stay at Scotland's. We thoroughly enjoyed our first trip trip and were very much looking forward to our New Year Stay. Scotland's did not disappoint and our expectations were surpassed!
The food was excellent as was the entertainment provided over all three nights.
The highlight for us though was Donald and his team of staff!. They were extremely friendly and welcoming and although they were all very busy (as expected as the hotel was full) they were efficient, very friendly and genuinely seemed to be enjoying their work.
We met a lot of nice people, many of whom rebooked for this year on their departure - that says it all really!
We will definitely be back, hopefully very soon.
Thank you Donald and Staff
Elaine, Pam (and Millie) Tulloch

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elaine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, glad you ladies enjoyed your new year break with us and you Millie thank you for all your lovely comments and will certainly pass onto all my staff even Stan....hope your booking back again for new year also, thanks again for your review

Regards
Donald Macleod
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Edinburgh, United Kingdom
Level 5 Contributor
56 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 8 January 2014

We stayed here after New Year for 2 nights on a package which gave us bed and breakfast with dinner on the first night with a bottle of wine and full use of the leisure facilities. Overall impression on arrival was an older style hotel with an antiquated lift. We got to choose whether we wanted a walk in shower or shower over the bath. Bedrooms were fine. Tea/coffee making facilities are in all rooms and free WiFi is available although somewhat patchy at best. Room 210 had a double aspect and lovely views with a very recently upgraded bathroom. The only drawback was that the windows were painted shut and there was no way of airing the room. Room 243 was in the extension. Not a great outlook but close to the larger lift with acces to the car park and leisure club. The whole hotel was warm and clean. The staff were all lovely. They are friendly, informed and helpful.

The set dinner menu was a bit restricted and we ended up selecting our mains from the a la
carte (at a reduced rate). We all thought it would be an easier system to simply give you a credit to spend on dinner rather than having a seperate menu - a small detail. Breakfasts were pleantyful and good. There was a mixture of self service and waiter service.

The pool, sauna and steam rooms are small but children were having great fun in the pool and it was easy to monitor them. An employee was in attendance poolside the whole time quite unusual but welcome. Towels are provided.

The hotel has scope to offer so much with a range of public rooms and lounge bars although not all in use. We discovered the public bar had opened on the Friday and a very good duo were
playing howerer there was no mention that we saw in the main hotel area. A missed opportunity.
The location is just off the main street and they are missing a trick in not having a sign promoting themselves. All in all it gave us exactly what we had gone for. A chance to relax.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, glad you enjoyed your couple of days after the new year, the windows do open in room 210 but only a small way due to health and safety. Very surprised that nobody said we had entertainment on the Friday night normally put a notice at reception for this. Thanks again for your review


Regards
Donald Macleod
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Ayr, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2014

A family party for a twixmas break. Reviews left us concerned but we all really enjoyed our stay. All the staff were very helpful and looked after us well. Standard rooms as expected in a 3* hotel and family room was spacious. Food was good with an excellent choice. The décor is a bit dated and some areas do need attention but on the whole it is well presented. The leisure centre was clean with all the facilities you need the kids all had a ball. The entertainment provided on the last night was superb and was enjoyed by all of us from youngest to oldest. On the whole fantastic value for money.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank turasmarabb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, glad you all enjoyed your festive stay with us and thank you for all your lovely comments, thanks again for your lovely review

Regards
Donald Macleod
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdour, United Kingdom
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 January 2014

We spent a 3 night twixmas break here. Reviews left us a bit concerned on arrival. We shouldn't have worried it was very good, we had 3 rooms the standard rooms were modern but smallish. Our family room was lovely and spacious. The general decor is a bit dated but it's a 3 star hotel in Pitlochry, what do people expect? Food if anything was nearer 4 star quality and staff very helpful. Especially reception, barman and nightshift porter who stayed on to do breakfast and was a bit of a character. Kids loved the pool which was clean and modern. Overall a great value break.

Room Tip: Family rooms in main building are huge with great views
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevbrd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thanks for your kind review each to their own for their comments were sadly not every cup of tea, anyway I,m glad you enjoyed your stay with us and thanks for review again.

Regards
Donald Macleod
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scotland's Hotel & Spa

Property: Scotland's Hotel & Spa
Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Scotland's Hotel & Spa 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Spa Pitlochry

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