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“Smashing Break”

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Scotland's Hotel & Spa
Ranked #17 of 18 Hotels in Pitlochry
Burntisland, United Kingdom
Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Smashing Break”
5 of 5 bubbles Reviewed 29 January 2014

We arrived early, went in to ask if we could park our car and have a walk round the town. The young man on reception was more than helpful. His name is Donald and is so good at making you feel welcome.
Our room 207 was big and well equiped. Kettle and full tray for beverages, hairdryer, toiletries and loads of lovely big towels.
The beds and pillow`s were a bit hard for us but not a problem.
The breakfasts were very good, cereals, fruit ect.and a choice for hot freshly cooked breakfast from the menu. Lovely. This was all served with tea/coffee and hot toast by a smashing waitress and a young man. Very efficient.
We spent our afternoons in the spa rotating between the sauna, pool, jacuzzi and steamroom, perfect. Even the towels were provided and everywhere was spotless. This was all covered by a lifeguard who was very pleasant and even looked after my glasses as I kept forgetting to take them off.
All in all we had a nice relaxing break all thanks to the staff at this hotel.
Not forgetting Stan the night watchman who really is a character.
Thankyou.

Room Tip: Room 207 at the side so no noise.
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Weefifer6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 14 March 2014
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments and I'm glad you enjoyed your stay with us. Again thank you for your review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (339)
Date | Rating
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English first
Perth, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 24 January 2014

Stayed at Scotlands Hotel on a 5pm deal which proved to be excellent value. We found the food to be excellent. The evening meal consisted of a 6 course tasting menu and on both nights we had superb food. Breakfasts were also very good, we had the full Scottish breakfast one morning and the Eggs Benedict on our 2nd day. We used the pool, steam room and sauna and found them nice and quiet - just the way we like it! We didn't use the gym. Only negative comment re the pool is that there is no soap supplied in the showers and didn't notice this until actually using the shower!.
Found the staff to be very pleasant and helpful.
The rooms are typical country hotel - could do with a bit of upgrading in places, but perhaps this is planned for over their quiet time between now and Easter. The room we had was certainly very clean and had all the amenities we needed. Fire door on the corridor ((near 123) had a very large gap at the bottom due to the sloping floor so would be absolutely no use in a fire.
Would stay again if we saw another good deal.

  • Stayed January 2014, travelled as a couple
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Helpful?
1 Thank Lamsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thank you for your lovely review, yes the door in the corridor does have a large gap at the bottom of the door old building what can I say, thanks again for your review

Regards
Donald Macleod
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Kirkcaldy, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 22 January 2014

Got a overnight bed breakfast evening meal & spa treatment as a gift from my husband, My mum & i went & found the staff to be very friendly, room clean, food excellent & spa treatment amazing. My only thing i would say is that it needs a little upgrading
We really enjoyed our stay & would definately stay again

Room Tip: room 144 is fine as long as you don't want a view
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank tracy353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thank you for your lovely comments and I,m glad you enjoyed your stay with us.

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

We had a great time in this hotel. The reception staff made our stay very welcoming. The food was great. Relaxed in the pool and chilled out having quality time with my wife. The hotel was handy for the Main Street and plenty of parking spaces available. Also slept like a baby as nice and quiet

Room Tip: Choose this place as a favourite
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  • Stayed July 2013, travelled as a couple
    • Value
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Helpful?
1 Thank stratus_37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments and glad you enjoyed your stay with us, thanks again for your lovely review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 15 January 2014

Travelled with my husband and 2 other couples for the weekend. Arrival was good, greeted by receptionist who was very pleasant and explained our package which was bought as an anniversary gift. unfortunately we were given the long route directions to our bedroom which was situated above the dining room. I notice this seems to be a standard, but when carrying suitcases it would be preferable to be given the shorter route to the room.

We had dinner that night in the bar, which was sporadic. The barman took our orders, but 2 of the 6 meals were completely wrong. Dinner on the Saturday ws in the restaurant and out of the 6 of us, every person had at least one course that was incorrect. Most infuriatingly, the starters and desserts that were served were completely different to that of the menu description.

I did e-mail the management who responded to our complaints regarding the food and service stating that they had new menus and new chefs so he would reiterate our comments and apologised for "not bringing their A game".

The breakfast was substantial, but again inconsistent. What my husband had as the vegetarian breakfast on the Saturday was completely different on the Sunday. We were all seated at seperate couple tables, but the first couple who arrived at 0815 and placed their hot food order were served their food after the couple who sat down and ordered their hot food at 0845 received theirs.

We utilised the swimming pool on the Saturday afternoon. The ladies lockers were a problem, with most missing their keys, so be aware not to leave valuables or your room keys in there as there is no security regarding access to the locker rooms, only a sign in sheet. Additionally, the lifeguard who was on duty, sat behind a pillar for the entire duration of our swim, playing on his phone, so be aware if allowing children in the pool.

Overall we had a pleasant stay, but the running joke of the weekend was what was going to be wrong with next meal we ordered. If the hotel can sort out the restaurant and kitchen this would be a great weekend hotel to stay in.

Room Tip: Avoid 105 & 106 as the appear to back on to where the staffroom is. 103 had loose tiles on the...
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  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank GCabrio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thank you again for your constructive letter regarding the menus it's all been taken on board and actioned I do apologise this was not the case during your stay with us. Thank you again for your review

Regards
Donald Macleod
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Airdrie, United Kingdom
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

My family and I stayed in the Hotel over Christmas, we had a great time and returned home refreshed and relaxed. The food is excellent, the staff are ever so helpful and attentive, and you are made to feel WELCOME! Do not go looking for five star modern luxury, it is an old ,comfortable and relaxed atmosphere in a fantastic setting with great staff who do their utmost to ensure you will have a good time!

Room Tip: ask Donald!!
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank 147PatrickR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, thank you for all your lovely comments I,m glad you all enjoyed your Christmas break with us and that my staff looked after you all, thanks again for your lovely review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 10 January 2014

My wife and I stayed at this hotel from 05.01.2014 to 09.01.2014. Whilst the staff were helpful and friendly facilities and food let the hotel down. This is a shame as the hotel is centrally located a short walk from shops restaurants train and bus stations.
Rooms were not to bad but could do with some tlc but the bathroom though large was poorly appointed. Food was of reasonable quality but poor menu choice and the Table'd Hote consisted of taster courses. Normal size portions were available but only on the ala carte menu at a supplement which did not change during our stay. I would hesitate to stay there again.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Derrick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DonaldMacleod, General Manager at Scotland's Hotel & Spa, responded to this review, 29 January 2014
Thank you for taking the time to review your recent stay with us, sorry you never enjoyed our new 6 course taster menu I think they offer something for everyone and have had many a good comment already, our a la carte menu is also available and changes twice yearly where as our daily menu changes daily. Thank you for your kind comments about my staff, thanks again for your review

Regards
Donald Macleod
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Scotland's Hotel & Spa

Property: Scotland's Hotel & Spa
Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Scotland's Hotel & Spa 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Spa Pitlochry

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