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“Would not stay there again”

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Scotland's Hotel & Spa
Ranked #17 of 18 Hotels in Pitlochry
Kincardine, United Kingdom
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Would not stay there again”
2 of 5 bubbles Reviewed 23 March 2010

The scotland hotel has a good location that to me is the only good thing. The room is
small bed a bit lumpy r. really hot in the room no heater was on, window would not stay
open had to use a book, toirlet took many trys to flush and shower door was broken.
The stafff were ok . Told them about the shower door and toirlet never fixed for us.We booked B& B and Dinner. The dinner is a set menu the options are not great
a bit posh for me .I didnt like my food at all, my husband though it was ok.The servers
seem lost took forever to bring a coffee. The breakfast the first day was ok. That night we had dinner dinner at MCclays a 5 min walk away steak dinner just £7.95 was good.
Could not deal with anohter dinner there. Friends were staying and told us that they
ran our food and the service was slow .
The 2nd day which was sat morning hotel was real busy and we had to wait
10 min for a table . I ordered french toast which took 25 min to come , was just a slice of
bread and they wanted £4.95. they didnt charge me becasue I complained.
The spa person who does treatments was on holiday and there was no replacement for that person fo the rest of March. Did not get that at all. Didnt bother wit th the pool .There are plenty of other hotels to choose from
I Will not go back to that hotel but did like Pitlochry.

Stayed March 2010, travelled as a couple
Helpful?
Thank Dolwoch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this review, 8 April 2010
First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,539 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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scotland
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 22 March 2010

We arrived at the scuffy hotel to be told there was no room at the inn in fact we were told there was no room in Pitlochry. Overbooking is seems to be part of the ethos of this hotel what a welcome to Scotland. Thankfully we found a charming place up the road. The manager and I use this term very loosely promised to help us get our money back and guess what we are still waiting. So if you want to have your stay disrupted and have the added feature of being out of pocket this is the place to go.

  • Stayed March 2010, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank dissapointedScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this review, 8 April 2010
First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Pitlochry hotels

Scotland
1 review
1 of 5 bubbles Reviewed 19 March 2010

Yet again it seems this hotel has taken a booking when it was already fully booked! I have read a number of previous reviews and it is a regular occurence. The duty manager seems to be completely imcompetent, unable to give me a reason as to why I have been given notification that I am now to stay in another hotel. I had already received an email advising me there was a problem and we had been relocated to the Atholl Palace. I was perfectly happy with this, but now it seems that was the wrong information and now I am to stay in the Dundarach Hotel. I advised him I was not happy with this and would like the situation rectified. He promised to call me back, this at 5.30pm. I waited until 8.30pm the same evening and called him back, which I didn't think was acceptable. All in all my opinion of the hotel is not a good one! I would recommend you book anywhere but here! Hopefully the hotel we have been moved to will be to our liking! Shame really as I was looking forward to my trip.

Stayed March 2010, travelled with friends
Helpful?
Thank ScotsLass1201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this review, 8 April 2010
First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fife
1 review
2 of 5 bubbles Reviewed 15 March 2010

Our family of 8 had booked for new year only to be called on the 30th Dec the day before we were due to check in to be told that due to an admin error there were not enough rooms booked for our party even tho we booked in April and the hotel was fully booked!
We cancelled our trip and re-booked for this weekend and have just returned.
If you go with low expectations you will be pleasantly surprised as you walk in hotel looks actually pretty nice, we were in room 208, room ok, beds clean but very hard mattress, double radiator in room had no valve to turn heating up or down so temperature was very uncomfortable to sleep in as heating on full blast day and night, windows only open slightly. Bar closed way before mid night and they dont take cash so charge to your room, they have no tv room if you or your man/family fancies watching a bit of sport or tv with a drink, we were told the hotel wants to promote conversation, we nearly burst out laughing.
I wouldnt bother with breakfast in the hotel, we were told to wait in the room next to the dining room to be seated we waited for over half an hour along with a dozen or so others to be seated and with what they serve you will still come out hungry, i would do the 2 min walk to Drummonds all the tea and toast you can manage with your breakfast for £6.
All the staff look totally exhausted and miserable, its not service with a smile.
I would not stay here again nor recommend anyone to stay here, the hotel has no atmosphere, terrible food & miserable staff, the fishers hotel just along the road is a better choice to enjoy your break in Pitlochry.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank P5PFP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this review, 8 April 2010
First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scots at home
1 review
1 of 5 bubbles Reviewed 15 March 2010

I would not recommend this hotel to anyone. We were victim's of a double booking. I had previously read on Trip Advisor that this was not a rare occassion as alluded to in previous reviews. I did not think for one moment that this would happen to us as the booking had been accepted and full payment taken in advance. However, our friends arrived at the hotel at 12:30, well in advance of the normal check-in time, to find that both our double rooms had already been taken. We have since been told that this would appear to be a regular occurrence, and that additional bookings would routinely be taken, on the premise that a number of customers will not turn up and therefore the room can be resold. What an advert for the Scottish tourist industry this would be. The hotel to their credit did manage to put us in touch with a Bed & Breakfast (Craigatin) which turned out to be fantastic.

Stayed March 2010, travelled with friends
Helpful?
Thank TartanTourist2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this review, 8 April 2010
First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 11 March 2010

Reading some of the previous reviews, I thought they must have stayed at a different hotel. All the staff were friendly and helpful , especially the young Irish girl who appeared to have several roles. The room (308) was fairly large although being in the roof area had some low parts to the ceiling but, even so, it had enough room for the bed , a couch and 2 chairs . The food was excellent and dining room staff friendly and efficient. I booked through easy-breaks and must say this was fabulous value for money. When I go away I look for friendly staff , nice food and a good sleep. I got all three of these here . Thanks to all at Scotland's Hotel.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScotlandTripover1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this review, 8 April 2010
Many thanks for your kind words, we are looking forward to seeing you in the near future in our Hotel.

Kind regards,

Peter McClurg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
falkirk
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 6 March 2010

Stayed for two nights,the room we were in was excellent [215] the hotel itself was good,but what ruined the stay for us was the dining room.The staff seemed to have no idea what to do,[where was the head waiter] The breakfast on the morning we left was worse than fawlty towers.we waited 25 minutes for the toast and tea we ordered and eventually had to ask again,there were not enough cereal bowls for everyone,the tables were never cleared after they had been used so when all the clean tables had gone they then started to seat the guests at the dirty tables,but even then after taking thier order the staff still walked away and left the dirty dishes on the table.On speaking to the hotel receptionist about this she seemed to be extremely embarassed as other guests had complained as well

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teddybearFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this review, 8 April 2010
First and foremost I would like to apology profusely for the shortfall in our usual standards here at the Scotland's Hotel in Pitlochry.
As with all guests' comments, we do take them very seriously and on this occasion we thank you for your constructive criticisms.
In Crerar Scotland's Hotel a new management team, lead by myself, has been put in place to implement and improve the standards you would normally expect from the Crerar Hotels.
Once again please accept our apology, and we hope that you will return to the Hotel at a later date and I am sure you will see vast improvement in the hotel standards.

Kind regards,

Peter McClurg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Scotland's Hotel & Spa

Property: Scotland's Hotel & Spa
Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Scotland's Hotel & Spa 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Spa Pitlochry

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