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“last minute break non refurbished room a little tired!”

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Scotland's Hotel & Spa
Ranked #17 of 18 Hotels in Pitlochry
Reviewed 7 May 2010

booked this through booking.com and go a great deal of £54 for the night B + B in a double room. reception very helpful but room was on third floor along a maze of corridor and appeared to be the only one in the corridor that didnt have a "proper" lock just a keyhole and the main door to the room had to be locked with the key as it wouldnt stay shut! room was large and was in fact a family room. bed was big and comfortable furniture was in good nick but the window was difficult to close as the handle was taped together as was the middle of the curtain pole and the outside of the window frame was very rotten. bathroom large and airy main bath panel was warped and peeling but bizzarely the tiles and grout were fresh - so probably in the middle of a refurb.

breakfast was great staff all attentive although i dont think the stornoway black pudding was the real mackoy but venison sausages were great

all in all a good deal for the money

  • Stayed: April 2010, travelled as a couple
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Thank miss_celie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this reviewResponded 8 May 2010

On this occasion I can only thank you for your Comments, as with all guest feed back we at Crerar Scotland's do take all comments most series and use the feed back to improve our guest services we offer.
I can assure you the issues pointed out in your review will be given ultimate priority ,I am only sorry you did not point these issues out to one of my management team here at the hotel as I can assure you every effort would have been made to rectified the situation and obviously a room move.
I only hope you return in the near future to allow for the team to re-instate good faith in what we offer here at Crerar Scotland's Hotel
Kind regards
Peter McClurg General Manager

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1,396 - 1,402 of 1,619 reviews

Reviewed 5 May 2010

The room was clean, comfortable, very quiet. The staff was friendly, very helpful. The food in the restaurant was excellent. We would recommend this hotel to our friends.

  • Stayed: May 2010, travelled as a couple
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Thank asia39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this reviewResponded 6 May 2010

Many thanks for your kind words ,hopefully we can welcome you back in the near future

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Reviewed 2 May 2010

After reading several bad reviews on this hotel, my sister and I arrived with little expectation, however we were pleasantly surprised. The staff had a very warm welcome for us, the room was clean with everything we needed, the food at dinner and breakfast was delicious with nothing too much bother. Leisure facilities were spotless with staff helpfull and friendly. We could not pass a member of staff from service to management without them greeting you with a smile or just a hello. The corridors are rather tired, but it adds to the charm of such an old building. There appeared to be some refurbishment on going so maybe next year, it will be perfect. The only criticism I would have is that the bar prices are rather high

  • Stayed: April 2010
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Thank loobylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this reviewResponded 3 May 2010

Many thanks for your Kind words, we look forward to welcoming you back soon

Kind regards
Peter McClurg

General Manager

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Reviewed 29 April 2010

We stayed at Scotland's Hotel for a weekend and wish we had been there longer. The service was second to none - the General Manager and staff were extremely friendly and helpful and went out of their way to make us feel welcome. The facilities were fantastic, with a lovely pool, gym and therapy rooms (very good therapist gave me wonderful massages!) and, with a 4 month old baby, we found the hotel ideally suited to us especially as we could have dinner at 6pm and in such a lovely spacious dining room with a great view on to the mountains surrounding Pitlochry. We also ordered room service one evening, which came very promptly and served hot. The food was fantastic, especially the steak. The location of the hotel is perfect too, being in the town centre but up off the main road, which makes it nice and quiet. We would highly recommend Scotland's Hotel if you're planning a trip to Pitlochry!

Stayed: April 2010, travelled with family
Thank AH2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this reviewResponded 30 April 2010

Many thanks for your kind words,Hopefully you will return in the near future
Kind regards
Peter McClurg
General Manager

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Reviewed 28 April 2010

We were a bit apprehensive having read mixed reviews about this hotel. But our rooms were very good, beds comfortable and room a good size. Sparkling clean and spacious bathroom which looked very new.. Only comment here is that my husband is slightly disabled and would find it easier to get in and out of bath for shower if a "grab rail" were fitted. We stayed for two nights bed and breakfast and found the breakfast very good. My daughter and son-in-law are vegetarian and found no problem having a hearty breakfast. We found staff very pleasant, particularly the maitre d' (or was he the Manager?) Situation of hotel excellent, just off the town's main street. We would definitely stay here again on our next trip to Pitlochry - but please Manager, look at grab rails over bath??!!

  • Stayed: April 2010, travelled with family
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Thank Weelkent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this reviewResponded 29 April 2010

Many thanks for your kind words ,we will look forward to hopefully welcoming you back in the near future

Kind Regards
Peter McClurg
General Manager

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Reviewed 25 April 2010

We had two nights at Scotland Hotel and were located in the bank house/annexe directly across from the hotel. The room we had was excellent.Very clean and comfortable.
We were on the wine & dine deal and I we can only say that all breakfasts and dinners were really very good. Staff were very friendly and attentive,even when they had a busy period we did not have to wait very long for service and food. Would definately stay here again.

  • Stayed: April 2010, travelled as a couple
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Thank JockD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this reviewResponded 26 April 2010

Many thanks for your kind words,we look forward to welcoming you back in the near future
Kind Regards

Peter McClurg
General Manager

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Reviewed 22 April 2010

I'm reviewing good and bad points for this hotel, I have stayed at many many hotels and price should not affect quality of all aspects of your stay including accommodation, location and staff. The rooms are basic, perfect for a crash pad for anyone doing lots of outdoor activites and just need a place to sleep. Decor is dated, needs a good spruce up. The spa is also simple best used for a paddle in the pool or a jog and thats about it. The steam room was out of order. My problem with my stay became apparent at breakfast, firstly the staff need training in basic waiting skills, customer service and someone needs to take charge! We were not greeted with a good morning, your room number please. So we aided in what seemed to be really hard work for the staff to seat us at a table. We asked for Earl Grey and the reply was 'What!'. Erm Excuse me! Do not speak to a paying customer in that attitude. Around 5 mins later it finally arrived. The buffet breakfast was appauling. No bowls, juice was low the selection of fruit, cereals,pastries was discustiing. It looked empty. The hot breakfast was table service, no one came to take our order. Several attempts to get some staff to just acknowledge us was hard enough as they seemed to be dancing around the dining room like headless chickens with no idea what they were doing. We ordered scramled eggs and soya milk porridge. 25Mins later it still had not arrived. We pulled a waitress up and asked where our food was, and started to take our order??!! No we ordered 25mins ago and want to know the whereabouts. She never came back to tell us, another 5mins passed and my partners scrambled eggs arrived as a pile of yellow mush and one half of untoasted bread. YUK. My porridge never arrived. We left. The 2nd attempt at breakfast the next day was no better, and as I scouted around the room it wasnt just us who were having issues. People were asking wheres the pastries, can we have more toast... marmalade... this bread isnt toasted. But asking the waiting staff 2/3 times. We tried to order soya milk porridge again and was told by one waiter it was pre made and no cant make any and by another we dont have that milk. So what does that mean for anyone who has a dietary requirement? Plus another thing we noticed none of the tables were cleared so we sat amonst dirty plates and dishes!!!! I have never seen such a disorganised set up and the staff need some simple training including the 'suits' serving at breakfast. I was really disapointed and angry, most of all the staff really really let the hotel down. CREAR HOTELS, you have hotels in fantastic locations, please please sort your staff out with some and thank yous. GUESTS..... simple hotel for a bed but dont waste your money on it if you want something a little bit more.

  • Stayed: April 2010, travelled as a couple
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Thank CROW2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PMcCurg, General Manager at Scotland's Hotel & Spa, responded to this reviewResponded 23 April 2010

Dear Guest
I can only apologise profusely on behalf of my team here at the hotel for not meeting up to your expectations on this occasion. We here at Crerar Scotlands hotel do take all guests feedback most seriously and I can assure you that I will take your constructive Criticism of our Hotel to enhance future experience
Regards
Peter McClurg

General Manager

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Additional Information about Scotland's Hotel & Spa

Address: 40 Bonnethill Road, Pitlochry PH16 5BT, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#4 Spa Hotel in Pitlochry
Price Range: £53 - £131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Scotland's Hotel & Spa 3*
Number of rooms: 72
Official Description (provided by the hotel):
Traditional Scottish family hotel .5 mile from train/bus stations; in city centre; splendid views over Perthshire Hills & Lochs. ... more   less 
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Also Known As:
Scotland`s Hotel And Leisure Club
Scotlands Hotel Leisure
Scotlands Hotel Pitlochry
Scotland's Hotel & Spa Pitlochry

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