I have just got home and am still fuming!!
The hotel is in a lovely location, well kept grounds. Reception staff did not greet the guest, very cold and unhelpful check in.
The room was perfectly adequate. Bed comfortable, everything worked including the shower. I heard some complaints about them not working well in some rooms but mine did. HOWEVER...when I opened the bathroom bin to put soap wrapper in it I found to my disgust a pile of the previous occupants sanitary towels.
When I reported this to reception the actual words spoken by the young lady were
" I will mention it to housekeeping"
No apology at all which I was amazed with considering the clientele frequenting this hotel.
The bar staff also do not engage with customers at all, no smiles or words of welcome not even a thank you. When I went to pay cash for a meal in the bar the impression I was given was that I was inconveniencing the man as he wanted it charged to my room.
When I checked out the staff were the same I had reported to "bin matter " to and they did not ask if we had a nice stay or any comment at all and cartainly no reduction on the bill following our disgusting find.
I will not be back which is a shame because its a great part of the country.
- Official Description (provided by the hotel):
- The Scottish Highlands, wild and rugged, have a timeless romantic quality. At their very heart, where the River Tummel flows to the Tay, sits the historic small town of Pitlochry. The Atholl Palace Hotel, the epitome of Scottish Baronial splendour, stands overlooking wooded parkland grounds and the town to the surrounding hills. Originally opened as the Athole Hydropathic in Victorian times, the hotel retains many features of the traditional large country house, with bedroom facilities and standards which often exceed expectations and complement spacious, relaxing public areas.With 107 bedrooms, self-catering lodges, apartments and 10 function suites we can cater for your needs whether it is leisure or business purposes. ... more less
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- Also Known As:
- Atholl Palace Pitlochry
- Hotel Atholl Palace
- Atholl Palace Hotel Pitlochry, Scotland