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“Wonderful, relaxing quality hotel” 5 of 5 bubbles
Review of Atholl Palace Hotel

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Atholl Palace Hotel
Ranked #8 of 18 Hotels in Pitlochry
Perth, Australia
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful, relaxing quality hotel”
5 of 5 bubbles Reviewed 24 May 2014

We stayed here for a week with our bub, the hotel was majestically beautiful, so much work involved to keep it running and maintained, it's huge and definitely a classic.
We found the staff were great, from the check-in until departure.
I didn't find one staff member who was not unfriendly, all greeted us warmly every day, and were helpful which made it easier with our 9 month old.
I had a hand with the luggage, fast check-in, lovely dinners, huge delicious afternoon tea and breakfasts.
The room had a beautiful view of the forest and hills and it was warm so we had the window open nightly. The bathroom was separate and huge with a great bath. All modern fixtures and freshly painted.
The pool and the spa, the plunge pool and the hot rooms in the spa were wonderful to use now that the pool has been repaired.
A few minor issues, broken shower clip for the shower head should be replaced, not taped. Drink orders at the restaraunt were only taken with dinner orders, we would have preferred to have drinks ordered before food, after being seated and as it was so hot in the dining room, water should be on the tables straight up, we had to ask three times the last night for example.
House white wines by the glass were not cool, quite tepid, and it seems more staff should be be on service for dinner, sometimes we got dinner rolls, sometimes not. So apart from that, the food was wonderful, I asked for a special order in advance and the chef made it wonderfully.
The last few days the glass over the disabled ramp was being removed so we couldn't get the pram down the ramp, so maybe some signage or extra help while the workmen blocked the ramp off would be helpful.
Parking was tight but the overflow area was good, I think it would help if guests actually parked in between the parking lines, not always over two spaces, that would solve some hassles.
So if you appreciate classic elegance, beautiful gardens and estate walks, you will enjoy a hospitable stay here. We walked after dinner and saw deer twice, do have a look at the herb garden and you might be lucky also to see deer!

Room Tip: Book a standard room on the second floor for the best combination of views and comfort for a reasona...
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  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CS_Perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran A, General Manager at Atholl Palace Hotel, responded to this review, 26 May 2014
I am delighted you found our hotel so wonderfully relaxing and to be of best quality. Both myself and the team do work very hard to deliver what we strive for as genuine Scots Hospitality. It is so easy to leave negative feedback following a bad experience but I do so appreciate when a customer takes time and trouble out of their busy schedules to celebrate success.

Many thanks once again

Kieran
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1,679 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Aberdeen, United Kingdom
1 review
4 of 5 bubbles Reviewed 24 May 2014

We decided to treat ourselves for an overnight stay in April of this year (2014) and chose the Atholl Palace in Pitlochry. On arrival it looked stunning with wonderful gardens. The inside was just as good with roaring log fires and traditional decor. Staff very friendly and a wee dram on arrival.The evening meal was fantastic with a lovely view of the Tay Valley through huge windows. Only a couple of down points we couldnt open the window in our room but as were on the second floor its probably some health and safety related issue. One of the reasons we booked the Atholl was the indoor swimming pool only to receive an e mail the night before the visit stating the pool was closed due to a leak! Bit late to book anything else. But overall a very pleasant stay. Would stay again but only if the pool gets fixed!

Room Tip: try and get a room higher up for better views
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  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran A, General Manager at Atholl Palace Hotel, responded to this review, 26 May 2014
Dear Ian and Heather


Thank you so much for a lovely review and I am delighted you enjoyed your Pitlochry visit. I look forward to welcoming you back in the not to distant future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

After a thousand mile drive for a week around Scotland we had time to draw breath with a two night stay at the Atholl Palace. Comfortable rooms in a beautiful setting and the food was reasonable for such a large hotel. The only disappointment was the closure of the pool, which also meant no sauna or steam room which we had been looking forward too, and the spa was fully booked despite trying to book a couple of weeks prior to arriving.

Room Tip: Make sure you have a 'room with a view' so up on the first second floor and above ideally.
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  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank pandlwebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran A, General Manager at Atholl Palace Hotel, responded to this review, 26 May 2014
Thanks for your great review. I am delighted we made your stay enjoyable and who wouldn't enjoy the marvellous views from the rooms.. Hoping to welcome you back soon


Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
1 review
3 of 5 bubbles Reviewed 22 May 2014

A nice hotel with lovely grounds and in a beautiful location. Our one night stay was part of a trip up to the Outer Hebrides. The hotel itself was a lovely place to stay and we were greeted on our arrival with a nice glass of liquer which was very nice. The room was very nice comfortable and clean though the pillows were way too large and didn't make for a comfortable night's sleep. We had a bar meal in the lounge and the food was fine but eating on the low tables was very awkward. My main complaint about the place was I was asked to move my car from the front car park to make room for some people with aston martins. I am afraid this made us feel like we were second class guests and this will make me think twice about staying here again. This my main reason for a low rating.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Glenys_GGCI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran A, General Manager at Atholl Palace Hotel, responded to this review, 26 May 2014
Thanks for staying with us during your Scottish adventure. I am sorry over the mix up regarding parking as the team should have closed of a specific area for the cars prior to your arrival. There was never any intent to make you feel less valuable than any other guest so please accept my apologies and I hope you enjoyed the remainder of your tour
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Stavsjo, Sweden
1 review
4 of 5 bubbles Reviewed 22 May 2014

The hotel and it´s personal was great , more than we expected , we were 11 men , travelling for the eight time to Pitlochry and Scotland and all of us thinks that this hotel was one of the best we ever stayed in , nice breakfast , lots of space and fine views over the valley from the restaurant that almost take the breath from us.
The spa-area was closed wich we had an e-mail couple of days before we arrive , but for us it doesn´t matter , hope it´s open next time.
We definitly will come back next time we´re going to Scotland and Pitlochry

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Torbjörn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran A, General Manager at Atholl Palace Hotel, responded to this review, 26 May 2014
Thank you for such encouraging words and I am delighted your group had a great visit to our hotel. It is such feedback that makes our day worthwhile and I hope if you plan a future visit you choose us

Many thanks

Kieran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
2 reviews
5 of 5 bubbles Reviewed 22 May 2014

A majestic sight set in wonderful gardens. This was our second visit to the hotel and loved it even more this time. Smiling faces all around, staff acknowledging your presence. We met the new General Manager Kieran Whyte who had a cheery word for everyone, his enthuasiasm is infectious and he is quietly putting his stamp on the hotel. The new bar was busy, cosy with a great atmosphere where guests chatted to each other over an after dinner drinks.. The weather was an added bonus allowing us a great nights sleep with windows open ,(the comfortable four poster bed also helped I think). The busy town of Pitlochry is close by with shops, cafes and restaurants. We ate in two excellent restaurants a short drive from the hotel and in the hotel restaurant on Saturday night , excellent service and fine food. We met a group who were back for their 13th visit !!! Out in the foyer a happy wedding party added to the general excitement. I have fallen in love with Scotland and its people .... in no small part thanks to this lovely hotel. Keep up the cheery welcome Atholl Palace staff and thank you for a great weekend.

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tweety313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran A, General Manager at Atholl Palace Hotel, responded to this review, 26 May 2014
Best review I have ever read. So happy you enjoyed all the changes we are making to improve our customer offering. The new Stagshead bar has been an amazing project to be involved with and we are delighted with the finished product.

Best Wishes
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Falkirk, Scotland
Level Contributor
114 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed 20 May 2014 via mobile

This is the second time I have stayed at this hotel and liked it just as much the second time. The staff are pleasant and welcoming, the hotel is clean and comfortable and the grounds are stunningly beautiful. We ate in the restaurant and had a lovely meal with really good service, especially from Ross Wallace who was friendly and funny! We had a slight blip when we finished dinner and retired to the bar outside the restaurant where we ordered coffee and drinks. The barman didn't seem to know what Glayva was and my husband had to go through to the other bar for it himself, even though we were the only people there at the time. We arrived with our grandson in his pram and were shown the entrance with a ramp which is used by disabled guests. It looked more like a storage area with bins etc. and was not at all welcoming! Such a shame that disabled guests have to use this entrance as the rest of the hotel is lovely. On a positive note we had a lovely stay, a good night's sleep and would definitely stay there again.

Stayed May 2014, travelled with family
Helpful?
1 Thank Mrsgetaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kieran A, General Manager at Atholl Palace Hotel, responded to this review, 26 May 2014
A lovely review thank you and I will pass on your comments to Ross who is indeed one of the characters who makes the Palace a great place to visit. The side access ramp is currently undergoing a full revamp to make it a more open and welcoming space in the hotel and this transformation will be finished within the week.

Thank you for taking the time and trouble to post your review and I do hope to welcome you back to the Atholl Palace soon
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Additional Information about Atholl Palace Hotel

Property: Atholl Palace Hotel
Address: Perth Road, Pitlochry PH16 5LY, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Pitlochry
#6 Luxury Hotel in Pitlochry
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Atholl Palace Hotel 4*
Number of rooms: 107
Official Description (provided by the hotel):
The Scottish Highlands, wild and rugged, have a timeless romantic quality. At their very heart, where the River Tummel flows to the Tay, sits the historic small town of Pitlochry. The Atholl Palace Hotel, the epitome of Scottish Baronial splendour, stands overlooking wooded parkland grounds and the town to the surrounding hills. Originally opened as the Athole Hydropathic in Victorian times, the hotel retains many features of the traditional large country house, with bedroom facilities and standards which often exceed expectations and complement spacious, relaxing public areas.With 107 bedrooms, self-catering lodges, apartments and 10 function suites we can cater for your needs whether it is leisure or business purposes. ... more   less 
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Also Known As:
Atholl Palace Pitlochry
Hotel Atholl Palace
Atholl Palace Hotel Pitlochry, Scotland

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