Extremely disappointed is an understatement!
I booked the Pamper at the Palace package for 23 ladies as part of my sisters Hen Weekend in December 2013 for July of this year. At the time of booking I notified staff of specific dietary requirements of one of our group and you would think with eight months notice that this wouldn't be an issue especially when I was told it wouldn't be.
Well it was and she was left with nothing to eat due to the lack of attention to detail by kitchen staff! Could you imagine having to sit around others enjoying their afternoon tea while you have NOTHING? After speaking to restaurant staff who assured me that this would be swiftly rectified...which it wasn't in the end she had to leave as it took so long even even a 'Manager' was unwilling/unable to fix the mistake. If this wasn't bad enough another member of our group was left hungry as she is a vegetarian.
I would also like to point out that the manager I spoke to was incredibly rude and clearly service with a smile meant nothing to her!
Its such a shame that the girls in the spa were let down by restaurant staff as they were wonderful, very helpful throughout booking and on the day. All ladies thoroughly enjoyed their treatments...thanks girls!!!
So due to the massive mistake made by restaurant staff I wont be returning and I can say the same for the rest of our group.
(oh and compensation of £49 was offered but considering we had paid £1127 + with drinks I don't feel that really covered the horrific service we received from restaurant staff and management)
- Official Description (provided by the hotel):
- The Scottish Highlands, wild and rugged, have a timeless romantic quality. At their very heart, where the River Tummel flows to the Tay, sits the historic small town of Pitlochry. The Atholl Palace Hotel, the epitome of Scottish Baronial splendour, stands overlooking wooded parkland grounds and the town to the surrounding hills. Originally opened as the Athole Hydropathic in Victorian times, the hotel retains many features of the traditional large country house, with bedroom facilities and standards which often exceed expectations and complement spacious, relaxing public areas.With 107 bedrooms, self-catering lodges, apartments and 10 function suites we can cater for your needs whether it is leisure or business purposes. ... more less
- Reservation Options:
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- Also Known As:
- Atholl Palace Pitlochry
- Hotel Atholl Palace
- Atholl Palace Hotel Pitlochry, Scotland