It's hard to be negative about this hotel, so much of it was amazing, but...
There was one receptionist, who was always grumpy, one porter who was simply amazing and would do anything and everything for us. Sometimes staff were difficult to find, I suspect that was due to the quite season to be honest.
The food was excellent, although at times you felt that form was taking over from function - i.e. crockery was nice but difficult to use!
Room was beautifully appointed and decorated, and yet missed such basic items as a mirror with power sockets for my wife to dry her hair / use hair straighteners or a toilet that looked amazing but was so uncomfortable to sit on. I especially liked the coffee expresso maker that they pointedly mention on their website, you are given two sachets (I'm sure more are available but come on...) and a cup that does fit on the stand! We asked for a DVD player, we wanted to chilax in the room catching up on NCIS, but they are, to quote them, "Not compatible with our TV's"! Top tip, don't lie with BS ;)
You really feel like nobody who works there has ever stayed there, our next hotel The Malmaison in Edinburgh, wasn't as well appointed or as well serviced but their suite simply worked better.
So much potential - so much to fix and get right - but it's only been open six months so give it time!
Would stay there again!
- Official Description (provided by the hotel):
- Fonab Castle is a wonderful and historic building on the banks of Loch Faskally, by Pitlochry. It has been transformed by the Clark family into a fabulous and glamorous new 5 Star hotel. The hotel offers 26 bedrooms including 4 suites and a luxurious Penthouse suite (a number with loch views). The hotel brasserie and lounge provide outstanding vistas of the loch itself and Sandemans our fine dining restaurant is a tranquil setting for experiencing exquisite cuisine and fine wines. The Spa at Fonab is our brand new Spa offering a host of pampering and relaxation experiences. With Thermal Suite, Jacuzzi, swimming pool, treatment rooms and nail bar and pedicure. We look forward to welcoming you to a unique experience. ... more less
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- Also Known As:
- Fonab Castle Hotel Pitlochry, Scotland