My boyfriend and I had an extremely poor and insulting experience at the Dundarach. After arriving into our room, we couldn't get the heating on, the room was extremely dated and old and therwas no hot water. WE decided to leave and recieved the worst customer service ever. When the owner heard we were Irish he said "You're Irish we'll want to get rid of you then". Having been insulted I asked if he treated all his customers like this and he replied "You're not out customers". He refused to give me his name, and when we said we'd report him to the tourist board he told us to go on ahead yet still refused to give us his name. His poor wife pretended not to hear his insults and tried her best to keep things calm. It finished off that the owner shoved my receipt into my purse and slammed the shutters in my face when I asked his wife did he think that it was nice to say to customers that "You're Irish, we'll want to get rid of ye"
Extremely ignorant, aggressive and manipulitive man. God love his wife and staff!!
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- Also Known As:
- Dundarach Hotel Pitlochry, Scotland