I spent many hours looking at the different distilleries of Scotland and what special features made each one worth a visit. Edradour was firmly on the list for a tour by the passengers (my fine Scottish friend and Swedish friend, both of whom love the taste of the golden nectar).
The road sign from the main street in Pitlochry was not very easy to see (it took a second drive-by to see it) because of all the other signs from the shops, but obscured road signs are just part of Scotlands charm.
The car park sign was very clear, and straight away we could see the entrance with a greeter outside. The greeter was very friendly and welcoming, as to were all the other members of staff. Every question was answered in a polite and freindly manner.
The whisky drinkers really enjoyed the tour, priced at £6-50 and included two tastings (almost a full dram each) and a keepsake Edradour glass that one of the tastings came from. (the glass is worth £3-50 minimum based on the glasses for sale in most distillery shops).
As the driver, £5-00 was paid for me to go to the tasting room, where I waited for my friends to arrive so they could have my two drinks (valued at £2-50 each, or a payment of the difference if the drink had a higher value), but they finished their tour at the entrance way.
I had already paid £2-50 for a coffee (the price of the coffee included keeping the fantastic Edradour mug that it came in, and even a bag to put it in) and it turned out they had not recieved my two drinks.
We spoke with the greeter, and they immediately called the lady from behind the counter. It turned out that in our excitement we (or maybe just myself) had not listened to the instructions when the money was paid for the ticket; but at no point were we made to feel that we were at fault for the misunderstanding. The staff were very quick to refund the price of the coffee, and ensured that we had the 2nd drink.
The staff apologized even though it was not their doing, they remained friendly and helpful and at all times presented themselves as happy.
It was very clear that all the staff were very passionate about the customers, the distillery and their role within the distillery.
If I'm passing through that way again, I will pay £5-00 just for the mugs.
This was the only distillery on our tour that had something to offer like this; which was fantastic, as I was driving and coffee and a keepsake mug really made it special.
One hour twenty minutes from arrival to departure. Worth every minute.
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