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“Hotel looking tired and dated”

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The Pitlochry Hydro Hotel
Ranked #9 of 18 Hotels in Pitlochry
Certificate of Excellence
Falkirk
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hotel looking tired and dated”
Reviewed 7 August 2012

Hotel looking dated. Room had peeling paint on window ledge. En-Suite was clean but grubby. Small portable television (would expect something larger). It has a nice pool and jacuzzi but changing rooms very dingy. Staff very helpfull and friendly. Food average. Would I recommend doubt it

Room Tip: Ask for upgraded room
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JimFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 8 August 2012
Hello, well I am very dissapointed to read your review and am sorry your experience here was not as good as other reviewers. It is worth mentioning that we are replacing the older televisions with flat screen ones very soon and that we continually look at maintaining the fabric of the building. Your comments, as with all posted reviews will get our full attention at our next meeting.
Regards
Chris Stanton
GM
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838 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (272)
Date | Rating
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English first
Glasgow, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 August 2012

Very pleasant hotel with very friendly staff. The main area and bedrooms were very clean and the food in the restaurant was very good. There is a nice swimming pool and gym available to residents and a singer in the lounge on a Saturday night. Would recommend this hotel and area of Scotland.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rothesay127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 8 August 2012
Hi, thats lovely of you to mention the staff and the other key aspects of your stay as a positive experience. I've just got back from my own holidays and we could teach the staff who work there a thing or two......I was tempted to call a meeting with them all and put them right !! Thanks for the post it means a lot to us all.
Regards
Chris Stanton
GM
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Nantwich, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 July 2012

Super staff, great food,and knowledgable driver courier. my wife and I were making a second visit and it was still excellent. My only wish was that there be a reliable bus service to and from the town, a short journey I know but, at age 84 the climb from the town back to hotel took its tole, but, the staff were ever helpful. Unfortunately I forgot to pack my swimming trunks and so never got to use the excellent pool. K & M. Noble

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 27 July 2012
Hi, this is what we want....people returning to us here at the Hydro and telling everyone about it......there is no greater endorsement! Sorry you forgot your shorts, you are not the first and won't be the last. Like an earlier review I responded to it will mean you have to come and see us again.
Best regards and thanks for a great review.
Chris Stanton
GM
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Liff
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 July 2012

Had a lovely time with my mum for our regular 'weekend away'. Lounge and reception areas very spacious and modern. Lovely views and great food with excellent service from cheery staff. The singer on Saturday was very good and we enjoyed the music quiz too. Thanks to our waitress, from Hungary who was very friendly, I think her name was Ivalik (sorry if that's wrong!). We had a large, quiet room on the ground floor which was great for Mum. It was a wee bit dated but spotlessly clean with comfortable beds. Swimming pool looked lovely but we forgot our swimsuits! Thanks to staff and management for a great stay, we will definitely come back! Chris Treanor

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tiab/karima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 23 July 2012
Hi, fantastic to read that you enjoyed a wee break with your Mum. It was Ildiko who served you and she is delighted you mentioned her personally. Sorry you forgot your swimming costumes but it will give you a good reason to visit us again .....
Thanks for a great review which will, of course, motivate us all.
Best Regards
Chris Stanton
GM
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Cupar, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 13 July 2012

returning for our 4th visit was great to see many of the same staff. all really friendly and helpful. upgraded to superior room as we knew they were bigger and we had baby with us this time. rooms very clean and dinner each night was lovely and served quickly and by polite happy staff. only wee dissy was the pool was too cold to put the wee man in last few days but we realise he's very young. a great stay.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gillfife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Pitlochry Hydro Hotel, responded to this review, 16 July 2012
Hi there,
I'm really pleased to see that you have noticed that many of our staff have been with us for some time now and this certainly makes a difference with maintaining standards. I'm glad you liked your room too and benefitted from our leisure club. The water generally sits at around 29 to 30 degrees but can dip when we backwash the pool.
Hope to see you again soon when the wee one is toddling about.
Best Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
vlaams brabant
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 July 2012

We enjoyed the premium roon in the Hydro hotel. The hotel was beautifully decorated. Our room had spelendid views over the valley. The relaxing living room with sofa and tv was perfect after a couple off days "Scotland" weather.
The town was within walking distance. And we slept like little children on a super good matrass.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank hoegaarden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Pitlochry Hydro Hotel, responded to this review, 14 July 2012
Hello there, it was nice to meet you guys and I am glad you enjoyed your stay here. You are correct....our premier rooms are excellent. Hope you have a nice remainder of your trip to Scotland and have a safe journey back to Belgium. Hopefully the weather will be a bit kinder if you come again.
Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dumfries scotland
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 10 July 2012

We have just returned from our 2nd 3 night break at the Hydro. The fact it is our 2 nd visit should speak for its self. This hotel is clean,bright & comfortable. The food is lovely & always served with a smile. We upgraded to a Premier room... Worth the extra. Large bright room with beautiful views. Tastefully decorated & a VERY comfortable bed. We had great sleeps. All the staff are polite & helpful. There is a lovely pool,sauna & jacuzzi were you can spend a few hours if the weather turns bad ( It usually does this year!!) The only down side is the bar pices. Wine by the bottle was competivly priced but beer & spirits...phew! £8.90 for 2 G&Ts!!! A bit OTT. Otherwise a lovely hotel to visit for a short,reasonably priced,break. Hope to return again very soon.

Room Tip: Premier room 219 is worth the extra.
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shonahowie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at The Pitlochry Hydro Hotel, responded to this review, 11 July 2012
Hello there, and what a lovely review. We do our best that is for sure and I am glad you have recognised that and have become one of our many returning customers. I have noted your comments regarding prices for drinks but I do feel that in terms of our competitors we are reasonable considering we put on entertainment. Glad you used leisure and everything else was to your satisfaction......I do try to organise the weather but I think Ive lost my touch.
Best Regards and see you here again soon.
Chris Stanton
General Manager
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Additional Information about The Pitlochry Hydro Hotel

Property: The Pitlochry Hydro Hotel
Address: Knockard Road, Pitlochry PH16 5JH, Scotland
Phone Number:
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Pitlochry Hydro Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Just ten minutes walk from the town centre, the historic and recently refurbished Pitlochry Hydro Hotel overlooks the town of Pitlochry itself. The Pitlochry Hydro hotel offers an excellent range of facilities for visitors, including a modern, well-equipped gym and heated indoor swimming pool. The hotel houses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. Pitlochry is a superb base for walkers. Ben Vrackie towers above the town, and the Cairngorm Massif is close by to the North. Loch Tummel and Loch Rannoch are also easily explored using the hotel as a base. ... more   less 
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Also Known As:
Pitlochry Hydro Hotel
The Pitlochry Hydro Hotel Scotland

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