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“We went back and much better 2nd time will go again”

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The Pitlochry Hydro Hotel
Ranked #9 of 18 Hotels in Pitlochry
lincolnshire
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“We went back and much better 2nd time will go again”
Reviewed 1 December 2012

My Husband and I have just returned from our second stay at the Pitlochry Hydro much better this time our room was large clean and most important for us quite could have done with better pillows and Staff very nice and restaurant very well organised service excellent food good print on menu a bit small overall a good Hotel nice position easy reach of town and Dam

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank esherapril
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 6 December 2012
Hi, thanks for your positive review and I am really pleased that you found all aspects of your stay to be very good and standards firmly in place. Thanks for taking the time to post a review, it means an awful lot to all of us.
Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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847 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (275)
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Scotland
Level Contributor
116 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 1 December 2012 via mobile

Arrived on a really cold day at about 5pm, and after being initially ignored at reception by the receptionist who saw us then turned back to whatshe was doing, we were met by an icy blast on entering our room. No heating on and no central heating whatsoever in the rooms. One small dimplex heater on the wall . One towel rail on a 2 hour timer. Not acceptable heating arrangements in the Scottish Highlands in December! Several other guests were also having problems with getting enough heat in their rooms. No double glazing and original windows...
This hotel needs serious money spent on it to bring it up to contemporary hotel standards. The rooms we had were extremely basic and tired - and the bathroom floor and pipes were filthy. Flaking paint in the bathroom walls. Bed comfy enough. I appreciate this ia Victorian building but there has to be certain heating and cleanliness standards upheld. Restaurant staff pleasant but dinner was cold which we mentioned at the time. Foo was also 'thrown' at us with no slight space in between courses- probably because the bulk Of the clientele may be coach parties.
Breakfast was nice and staff pleasant again.
A cheap deal but did at least expect heat and cleanliness.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scotty010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 6 December 2012
Hi, I'm really sorry that you had a dissapointing stay with us.....I was shocked to see the attached photo......... the housekeeper and I have checked every room and found only this has somehow gone under our radar. The staff member has recieved additional training though I have to say I am generally very proud of our standards.
Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ANSTRUTHER
Level Contributor
5 reviews
Reviewed 19 November 2012

We have just spent 3 nights at this hotel and very much enjoyed our stay. The restaurant staff in particular are so professional and helpful. Our one caveat is that a dish we ordered from the a la carte menu was not available. Why did our waiter not know this at the time of ordering? Otherwise a most pleasant weekend. We will certainly recommend it to our friends.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 81247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 20 November 2012
Hi, really pleased you enjoyed your weekend despite us running out of a particular item on our menu. Thanks for posting your review which allows our staff to know they are appreciated and other potential customers get a positive feeling about us.
Hope to see you here again at some point in the future.
Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Selkirk, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 November 2012

A group of 20 of us from the Borders decided to spend the last wekend in October at the Pitlochry Hydro rather than attending a conference. From the moment we arrived and were met by an extremely pleasant and efficient Elaine in reception on the Friday afternoon a most enjoyable time was had by all. There is no doubt that some of the rooms are a bit "tired" but I believe a process of renovation is underway. Laying aside such trivia, the food and service was very good, all the staff we dealt with were both pleasant and efficient especially the extremely nice Hungarian lady who had to suffer us in the bar. All in all a very enjoyable experience and I would have no trouble in returning to this hotel.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 20 November 2012
Hello and thanks for such a positive review. I'm always pleased to read that both the food and the experience of dining in the restaurant were to your satisfaction. The staff here are always pleased to see their service recognised and will, of course, appreciate that you have taken the time to post this review.
Best Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
argyll
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 November 2012

I organised an annual 'Bridge' weekend for first weekend in November, our first visit to The Hydro. Sadly due to unforeseen circumstances I could not attend.So it was with trepidation I awaited news. I need not have fretted ALL 26 players declared it a great success. Their comments were as follows." Spot on. Good choice of hotel.Great weekend. Hotel is first class. Brilliant weekend. Great Hotel. Enjoying Hotel.Excellent venue. Really friendly staff.Superb food with fast service. Lovely place. Wonderful weekend.Rooms clean and spacious." Their instructions to me are are to book early for next year to ensure we get back. Anyone who organises anything for a group know it is hard to please everyone but this time it appears all 26 were delighted.Jean, Kilmartin

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeanniemacArgyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 12 November 2012
Hello there, thanks so much for taking the time to post a review on behalf of your group. Each group that stay here can bring their own particular requirements that we do our best to make happen. I am very pleased that on this occasion we ticked all the boxes and next time we will ensure that is the case again.
All the team here are thrilled with your comments, they have helped put a stride in everyones step.
Hopefully you will make it here in person next year !
Kind Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornsea, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 November 2012

We are returning to the Hydro hotel for the 3rd time next week.
This is the best hotel we have stayed in and we have stayed in a few.
From the moment you step into the hotel the staff are warm and friendly.
Meals are always hot and vaired and plentiful for us.
Hope we get the room we stayed in before 209 it was great.
This is a birthday treat for me so looking forward to that warm Scotish Welcolme.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingMonkey47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 12 November 2012
Hi, great news ! We will all look forward to seeing you and help you enjoy your celebrations. I'm pleased you picked up on both the quality of our food and the friendliness of our staff....two things we work very hard at trying to get right.
Come and say hello when you get here....
Best Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 November 2012

We have been regular visitors for 12 years, and love everything about this hotel. Clean, spacious rooms, very pleasant and helpful staff, and great leisure facilities, especially the pool. Dining experience is second to none. Restaurant manager Frank works with his staff to ensure swift and efficient service of food which is good in quality and variety. Restaurant reservation system ensures a pleasant and relaxed meal, Manager Chris is frequently around, and always interested in guests and their opinions. All this, plus spacious free parking, wonderful scenery and happy hotel atmosphere combined to ensure another wonderful, excellent value holiday. Hope to be back next year!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bezza730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 12 November 2012
Hi, with reviews like this you can come back as often as you like. As you know, we have lots of regular customers and I am so pleased you feel this way about us. Long may we provide a safe pair of hands for your annual breaks to this wonderful part of the country.
See you soon
Chris Stanton
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pitlochry Hydro Hotel

Property: The Pitlochry Hydro Hotel
Address: Knockard Road, Pitlochry PH16 5JH, Scotland
Phone Number:
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Pitlochry Hydro Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Just ten minutes walk from the town centre, the historic and recently refurbished Pitlochry Hydro Hotel overlooks the town of Pitlochry itself. The Pitlochry Hydro hotel offers an excellent range of facilities for visitors, including a modern, well-equipped gym and heated indoor swimming pool. The hotel houses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. Pitlochry is a superb base for walkers. Ben Vrackie towers above the town, and the Cairngorm Massif is close by to the North. Loch Tummel and Loch Rannoch are also easily explored using the hotel as a base. ... more   less 
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Also Known As:
Pitlochry Hydro Hotel
The Pitlochry Hydro Hotel Scotland

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