I stayed here with my sister-in-law for the Etape Caledonia. The location is great for the event as it's close to the Town Centre.The hotel was also very accommodating in terms of allowing bikes in the rooms.
I'd agree with other comments that the rooms are a little dated but acceptable and comfortable. There were a couple of cleanliness issues, eg quite a lot of food spots on the wallpaper next to our table at breakfast one morning and areas in the bathrooms that need a spring clean. It was generally OK though.
Service is also a little "dated". The staff in the restaurant are friendly but because they are so scripted, it's lacking in a bit of character. Also, seating people at tables next to each other rather than spreading them around the dining room and then hovering meant that we felt a little rushed rather than relaxed. We had to ask for the waiter to give us 10 minutes after he'd come back twice to ask about dessert even though we'd said we wanted to wait.
One point around service. We were asked if we'd like a newspaper in the morning when we checked in and I said Yes. The next afternoon I went down to reception to say that I hadn't got my paper and was told that I should have gone down to reception to get this, but in a way that implied that of course I should have known this. Well, every hotel I've stayed in anywhere else in the world from Premier Inns upwards have delivered this to your room, ie left it outside your room either in a bag on the door handle or on the floor. Now, I wouldn't have minded going down to Reception to collect it, but it might have been an idea to tell me that I needed to do that. On top of that I was then told that I couldn't get the cost of the paper put on to my bill but that I would have to pay cash for it (at the time I didn't have my wallet on me) - huh? you're a hotel, you're charging me for extra food and drink already, what's the big deal - and what about Service? Similarly, we asked for a number for a restaurant in the town. Most reception staff would probably think to ask if we'd like them to make a reservation for us, but not here - in fact the lady behind reception actually forgot to get the number for us and we had to ask again for it. Small things, maybe, but they just lowered my opinion of the place in terms of Service.
Food quality is OK, but could be better - the scrambled egg that we had for breakfast was dry and crumbly, for example. We ate off the A la Carte menu as well as the Table d'Hote menu, again OK but if you're looking for a gourmet experience, there are better places in the town. To be fair, it's not trying to be fancy however.
- Official Description (provided by the hotel):
- Just ten minutes walk from the town centre, the historic and recently refurbished Pitlochry Hydro Hotel overlooks the town of Pitlochry itself. The Pitlochry Hydro hotel offers an excellent range of facilities for visitors, including a modern, well-equipped gym and heated indoor swimming pool. The hotel houses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. Pitlochry is a superb base for walkers. Ben Vrackie towers above the town, and the Cairngorm Massif is close by to the North. Loch Tummel and Loch Rannoch are also easily explored using the hotel as a base. ... more less
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- Also Known As:
- Pitlochry Hydro Hotel
- The Pitlochry Hydro Hotel Scotland