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“return visite like to have one of the rooms”

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The Pitlochry Hydro Hotel
Ranked #9 of 18 Hotels in Pitlochry
Poulton Le Fylde, United Kingdom
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“return visite like to have one of the rooms”
Reviewed 2 November 2013

this our third visit to the hotel and once again it did not disappoint.We stay in a superior room which is spacious and comfortable with a king size bed.We like to have one of the rooms with the spectacular views of the town and countryside. The management and reception staff are always helpful and professional always ready to chat and enquire about your day no matter how busy they are. The hotel is comfortable and spotlessly clean. The room was spotless and cleaned every day to a high standard towels changed and toiletries replenished. The food though not the best we have eaten is wholesome and is good value for money for the cost of the break. Just one negative one night we ate at 8 o clock and the meal we had was not good luke warm soup soggy plaice goujons which must have been sat around for hours and inedible potatoes and soggy cold veg. This apart all other meals including breakfasts were good and served by efficient smiling staff. I would not hesitate in recommending this hotel to anyone it is a lovely hotel in a wonderful part of Scotland and is excellent value for money

Room Tip: request a scenic view superior rooms are well worth the extra money
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
2 Thank stephhec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 4 November 2013
Hi, and thanks for all your praise on our operation and the staff put in place to deliver the service you expect. Apologies that on one evening things were not quite right in the dining room....it is very important that the quality of our food is consistently good throughout the whole of service. We try very hard to manage this and avoid comments such as yours and I will look into how standards were not in place towards the end of service on that particular night.
Hope to see you on your next visit.
Regards
Chris Stanton
GM
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Traveller tips help you choose the right room.   Room tips (284)
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kilmartin
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 October 2013

We were here last year and rated excellent, nothing has changed. Scores on accommodation, overall cleanliness and food, all for reasonable prices. However where it excels is the management and staff including the 'booking girls' at Torquay. Nothing is too much trouble and smiling faces greet you all day. One never waits in the dining room yet you do not feel hassled. All 26 of the group said 'please book for next year as soon as possible'.

  • Stayed October 2013, travelled with friends
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Helpful?
1 Thank jeanniemcsporran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 1 November 2013
Hello there, well I have to say that if any one individual applauds what we do here then I am pleased but when a group the size of yours collectively agree that we are good and want to book again I am double pleased ! The good news though is that all the staff here really like you lot so the feeling is mutual and we are happy to help make your requirements suit our operation.
Thanks enormously for a five star review....the staff are thrilled.
See you all next year.
Best regards
Chris Stanton
GM
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Argyll
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 October 2013

This hotel has some great features. The staff are friendly, the swimming pool is lovely, the hotel is warm and comfortable. The food is a real let down. We booked for bed and breakfast and on the second night went elsewhere for dinner. The fish batter was hardly cooked I was struggling to pick something of the menu. If this was improved it would be so much better. It was a real treat to have a very well known Scottish folk singer in the evening when we returned to the hotel.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank proudtobescottish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 1 November 2013
Hi, well we have some great positives coming through here but unfortunately a negative on food. Thanks for pointing out the good stuff and I'm sorry you felt the food wasn't right for you. As you will see reading through these pages we rarely score poorly on food and considering we serve nearly one thousand dinners per week that is a fantastic ratio that we are all very proud of, however, we are listening loud and clear and will talk about negatives recorded in our next meeting.
Thanks again for you comments and I hope we did enough to welcome you back at some point.
Regards
Chris Stanton
GM
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Cockermouth, United Kingdom
Level 6 Contributor
137 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 8 October 2013

Our room was on the second floor so unobscured glass shouldn't have been a problem, but they were painting the hotel and there was scaffolding up. My wife stepped out of the shower to see a man painting the window frame. In general the staff were first class. I would say that the food was only average.

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank Antmaim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 9 October 2013
Hi, just a little disappointed with the three stars but appreciate you mentioning that the staff here are first class. I can only apologise for the disruption caused by the scaffold and your wifes fright as a result of it being there........our intentions were honourable in that we are trying to improve the exterior of the Hotel and there is never a convenient time to do it.
Thanks for the review and I am sure that if you come again the scaffold will have long since gone.
Best Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lancashire
Level 3 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 October 2013

Three and a half would be more accurate, really. Plus points, food lovely, dining room staff pleasant and efficient. Decor in public areas tasteful. Entertainment okay on first night, excellent on Thursday night. Lovely views though as said before anyone with mobility problems would not be able to walk up from the town.
Minuses are, mattress on bed was lumpy, walls incredibly thin. Surely some soundproofing is possible? Some reception staff more pleasant and helpful than others. Room needs refurb. but gather this is ongoing, but clean and spacious.
Pleasant town. Recommend Scoops cafe, great value, yummy cakes!

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
1 Thank JaneKane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 8 October 2013
Hello, and thanks for the review and for giving us the rub of the green when scoring us. I have took on board both the positives and negatives and will include them in a staff meeting I have scheduled later on this morning.
Hope we did enough to encourage a return visit at some point.
Thanks for taking the time to post.
Regards
Chris Stanton
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire, United Kingdom
Level 6 Contributor
119 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 October 2013

Typical Shearings hotel nice room pleasant helpful staff and good food the hotel has seen some of the rooms upgraded and when we booked in we found out that we had been given an upgrade into a better room which was a bonus, although not far out of town its a bit of a pull back upto the hotel on your return. Pitlochry is a nice area to visit with the hotel being an ideal base. At the time of our visit there was scaffold around one elevation of the building for painting works and a few of the guests were not happy about workmen being on the scaffold at 8am but it didn't bother us you have to put up with a few inconveniences when a hotel is being upgraded. The were quite a few choices on the set menu plus an a la carte menu for a small surcharge.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Neil1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 4 October 2013
Hi, and what a lovely positive message to send through to us all after a very busy friday morning....just the tonic.
Yes, we are getting a few wee jobs done and I'm afraid that means scaffold for a week but it will be worth it. I remember the days when a bloke and a ladder turned up and got on with it but things have changed !
A five star review will help put a stride in everyones step today and I am very grateful you took the trouble to do this.
Best Regards
Chris Stanton
GM
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scunthorpe
Level 4 Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 October 2013 via mobile

Once again we had a lovely stay at the hydro . Everything was very good from the friendliness of the staff we met to the quality of the meals. The dining arrangements were very well organised and the choice and quality of the meals very good. As you can tell we have been here before(and we will be coming again) as you are assured of good value for your money. We wanted a last minute break and couldn't believe this holiday with shearings was one of the cheapest they did as we think this hotel is the best one we have been in ( and we have been in quite a few over the years) . Once again thank you and keep up the good work.

  • Stayed September 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank gwendoline r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PitlochryHydro, General Manager at The Pitlochry Hydro Hotel, responded to this review, 3 October 2013
Hi, well I have to say I am thrilled with every four and five star review. It's great when a new customer discovers us and posts a favourable review and equally, and perhaps even more so, when a returning customer recognises our consistency and posts again.
As ever I am glad you picked up on our staff and food and felt you had value for money.
Thanks vey much, your comments mean a lot to us.
Regards
Chris Stanton
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pitlochry Hydro Hotel

Property: The Pitlochry Hydro Hotel
Address: Knockard Road, Pitlochry PH16 5JH, Scotland
Phone Number:
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Pitlochry Hydro Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Just ten minutes walk from the town centre, the historic and recently refurbished Pitlochry Hydro Hotel overlooks the town of Pitlochry itself. The Pitlochry Hydro hotel offers an excellent range of facilities for visitors, including a modern, well-equipped gym and heated indoor swimming pool. The hotel houses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. Pitlochry is a superb base for walkers. Ben Vrackie towers above the town, and the Cairngorm Massif is close by to the North. Loch Tummel and Loch Rannoch are also easily explored using the hotel as a base. ... more   less 
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Also Known As:
Pitlochry Hydro Hotel
The Pitlochry Hydro Hotel Scotland

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