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“Not up to the standard expected.”

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The Pitlochry Hydro Hotel
Ranked #9 of 18 Hotels in Pitlochry
in Walkden
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Not up to the standard expected.”
Reviewed 10 July 2009

My sister and I have just returned from a five day holiday with Shearings at the Pitlochry Hydro hotel. We were under the impression it had recently been refurbished. It had but only partially. The room we had which was on the ground floor had a very badly stained carpet, leaves growing through the bottom of the windows and 2 very old radiators, which came on depending on the tempatrure on ther outside of the hotel. It never came on at night and when we complained about it a young man who was serving behind the bar brought a small heater. Before he had time to plug it in the night porter came and told be to get back to the barand there were customers waiting to be served. He did not tell him in a nice way and we thought he should have taken him from our room before talking to him in the manner which he did. He then took the heater away and brought us a smallblower which was useless. Wespoke to the manageress the following day and she said if it waas not very cold outside then the heating would not come on in the bedroom, which I think is very poor, seeing as it was supposed to have been upgraded, and is now known as a coast and country hotel. We have been on several holidays recently with Shearings and this is the first time we have not been satisfied with the hotel and would definately not go to this one again.

  • Stayed July 2009, travelled with friends
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winnieinWalkden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Kilbarchan-Renfrewshire
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2009

My Husband and I stayed at the Pitlochry Hydro on a 2 nights DB&B deal the weekend of 26th and 27th June. On arriving at the hotel the building itself looked tired with the old sash windows badly in need of being painted. However once inside the refurbishment became apparent. The reception/lounge area are welcoming as were the staff. We had a superior room for which we paid an additional £60. The room was of a good size, well decorated with a view over the gardens. Note-if you do not attend the hotel's entertainment you will most definitely be able to hear it in your room. We used the leisure facilities which has a reasonably sized swimming pool, a small sauna and a spa jacuzzi. If you use the spa take off anything made of silver as it turned mine black!! The food was ok but nothing great. The staff are very busy at Dinner time, and my husband had to ask waiting staff for a drink-usually the first thing you are asked when sitting down for Dinner. I am vegetarian and had to request a breakfast that did not have bacon and sausage in it as it is not on the pre-printed menu. The cooked part of breakfast is served on a small plate, so suggest you make use of the other self service options too. Whilst eating my breakfast I was asked if I would like vegetarian haggis for Dinner. A nice gesture however how many meat eaters would appreciate being asked what they want for their dinner when sitting having breakfast at 8am?? Unfortunately by Dinner time staff advised that they had been unable to get the vegetarian haggis-in the highlands of Scotland-mmmm?. Pitlochry is a tranquil village with plenty of shops-albeit most of them selling tartan goods and has plenty of places to eat. If ever returning to the hotel I think we would consider room only or B&B.

  • Stayed June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kibble-L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
1 review
Reviewed 25 June 2009

This was our(group of 7)5th stay and we can not praise the staff highly enough,i had a problem with my room as i have mobility problems and the staff could not do enough to help giving me another room and telling me just to leave all my luggage and they would move it,the food is excellent and served by pleasant dining room staff.Every time we leave we look forward to our next visit,i cannot understand why anyone would complain considering what it costs for a 3 night stay with dinner bed and breakfast and leisure facilities in a beautiful part of the country. Outstanding Staff!

  • Stayed June 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosie48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clackmannanshire
Level Contributor
5 reviews
3 hotel reviews
Reviewed 26 May 2009

just back from pitlochry hydro had a great stay and would recommend it to everybody. top class decor .top class waiting service. top class meals. top class room . top class leisure facilities. top class weekend '''''''''''''

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank broxdan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2009

The hotel felt unwelcoming from the minute we entered. The receptionist was not rude but she just had an unfriendly persona. She requested that I paid for the room as I checked in which I felt set the tone for the stay, not normal practice when you check into a hotel of this price but I happily obliged. On entering the room I understood why! The Room was not to a high standard for the £110 pound I had paid for the one night. It was was very tired and was in desperate need of a little TLC this could also be said for the bathroom that had visible black mould and very poor shower. I would have been content if I had paid £60 but £110!! For that money you expect a little extra care. Money has been spent on the hotel but only in certain areas i.e. the reception, dinning room and the fantastic pool but they seemed to have stopped on the rooms and the changing facilities for the gym, they were also in a very poor condition. The cynic in me would say they stopped once they got enough glamour shots for the brochure! The foreign staff who served in the dining area were very pleasant but the local staff I came across seemed surly. On departing the reception had a crass self made box for ‘gratuities accepted’ which really summed up the place to a tee!! Avoid!!!!!!!!!

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PlasticJockGlasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
county durham
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 May 2009

Excellent stay.Unlike previous guest too hot.Recently refurbished and obviously very popular.Stayed with friends and no problems getting a table in restaurant.Leisure facilities excellent.Spotless room and very comfortable bed.Would definitely come back.Word of warning steep walk back to hotel from town.

  • Stayed May 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank goldengirl056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
nellish
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 March 2009

First class hotel, food, service, room infact everything. I would stay here again without any problem and would recommend anyone else to stay here. They have the facility of an indoor swimming pool, jacuzzi and sauna, great. The staff were friendly, so helpful and went out of their way to make your stay a good one which it was.

  • Stayed March 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nellish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pitlochry Hydro Hotel

Property: The Pitlochry Hydro Hotel
Address: Knockard Road, Pitlochry PH16 5JH, Scotland
Phone Number:
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Pitlochry
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Pitlochry Hydro Hotel 3*
Number of rooms: 73
Official Description (provided by the hotel):
Just ten minutes walk from the town centre, the historic and recently refurbished Pitlochry Hydro Hotel overlooks the town of Pitlochry itself. The Pitlochry Hydro hotel offers an excellent range of facilities for visitors, including a modern, well-equipped gym and heated indoor swimming pool. The hotel houses all of the amenities and facilities you would expect from a Coast & Country venue. In addition, our staff will offer you a warm, friendly welcome, and ensure that your stay is as relaxing and memorable as possible. Pitlochry is a superb base for walkers. Ben Vrackie towers above the town, and the Cairngorm Massif is close by to the North. Loch Tummel and Loch Rannoch are also easily explored using the hotel as a base. ... more   less 
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Also Known As:
Pitlochry Hydro Hotel
The Pitlochry Hydro Hotel Scotland

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