Just back from an overnight stay at EHH, booked with an online voucher and based on the amount we paid, I would say, overall, it represented value for money. The comments I have are meant to be constructive rather than destructive criticism and should be taken as such. We stayed in Jock Scott, which has somewhat original design with (my pet peeve) carpet in the bathroom. On so many levels - no! There are a few problems with the room and hotel in particular which are more to do with the age of the property, rather than anything intrinsically wrong - squeaky uneven floorboards for example. However, there should be an extractor fan in the bathroom to help with the condensation/mould problems which are apparent - not everyone wants to open the window on a cold March day to help this along. The housekeeping could also do with some improvement - we had a four-poster bed with, ahem, dust problems on the rails and bedside magazines. The chocs and prosecco were nice touches but I'd rather have a cleaner room if I'm being honest.
Service was friendly, brisk but we gave up trying to order dessert after 30 mins waiting as by that time we realised we weren't that hungry! I don't know whether they were having an off night or whether an extra pair of hands is needed when the hotel restaurant is full but either way they're losing out on business. On a positive note, the food is actually very good and they are fortunate to have capable and inventive pairs of hands in the kitchen - my venison fillet and my husband's slow cooked lamb both showed flair and imagination, to the extent that two empty plates returned to the kitchen almost as clean as when they were first used! Breakfast was also good (and faster) using local ingredients.
So, overall, a nice trip in a lovely location with friendly people and serving good food. A few tweaks here and there would make all the difference in the world. Also to reiterate another person's review, do check your bill before you leave as we later found a few extra things on there that we hadn't ordered.