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“I won't come back again”
Review of East Haugh House

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East Haugh House
Ranked #4 of 17 Hotels in Pitlochry
Certificate of Excellence
Reviewed 27 August 2014

I've been here with my boyfriend, really nice place but I won't come back again. The food was not bad, but we had to wait for our dinner almost half an hour and the fish was not really fresh...Breakfast was nice but again we had to wait.....The atmosphere is friendly but I found the hotel bit cold as well as the room which was not really clean....nice place but it doesn't deserve 4 stars...

  • Stayed: May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank alerre85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmmaAitken, Owner at East Haugh House, responded to this reviewResponded 7 September 2014

We were terribly disappointed to read your review about your stay with us 4 months ago back in May.

We so rarely receive such negatively rated reviews, but of course treat them very seriously.

I have to admit we were quite surprised by the 1/5 rating despite you describing East Haugh House as a "really nice place", and saying "breakfast was nice" and "the atmosphere was friendly."

However, please accept our sincere apologies for the delay with your food at dinner and breakfast.
All of our dishes are freshly prepared and cooked to order which means some may take a little longer as our award-winning chefs carefully prepare your dish. We also do like to give our diners a little time between courses to enjoy their dining experience. I understand it was particularly busy the evening you stayed with us but a member of our front of house team did come and apologise about the wait.

As our fish is delivered fresh daily we are very surprised to read that you felt your fish dish was "not really fresh." We are again very sorry for this however it would have been helpful to have pointed this out to us at the time so we could have taken it to our chefs and prepared you another dish.

We are also sorry that you felt the room was not very clean. It would be helpful to know exactly what areas were of concern so we can feed this back to our housekeeper. Please don't hesitate to drop me an email about this to info@easthaugh.co.uk.

We do hope you will reconsider staying with us again should you visit Scotland in the future. We would be more than happy to give you a complimentary upgrade as a gesture of goodwill!

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432 - 438 of 722 reviews

Reviewed 20 August 2014

Our weekend break was a last minute decision, but East Haugh House lived up to its reviews in every way: from making the booking, to checking in and out, to dining at their restaurant or asking for help in arranging transport - the staff were so helpful and pleasant to deal with.

Needless to say we thoroughly enjoyed our stay at East Haugh House which is only 2 mins drive from the main street in Pitlochry. We would definitely go back.

Thanks East Haugh! - Gillian and Ivan

Room Tip: We stayed in the main building (purely based on other reviews read on TripAdvisor) so cannot speak t...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Gillian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmmaAitken, Owner at East Haugh House, responded to this reviewResponded 21 August 2014

Thank you for taking the time to write such a lovely review.

We are delighted to read that you had such a great experience with us at East Haugh House.

Please do spread the word and come back again soon!

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Reviewed 18 August 2014

We had a good night again at East Haugh, a hotel we love, but it did seem a bit uncoordinated this time around!

Our room was excellent, and the food very good but service was quite disjointed as was paying our departure bill.

It won't stop us coming back though!

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank shirlham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmmaAitken, Owner at East Haugh House, responded to this reviewResponded 21 August 2014

Thank you for your review regarding your recent stay at East Haugh House.
I was delighted to read that you thought the room was 'excellent' and the food 'very good' however I am so sorry that you felt the service wasn't up to standard.
We were particularly busy the morning you checked-out and with a couple of members of staff down that day this didn't bode well in providing our usual high standard of service.
Please accept our apologies.
I'm glad to read that this won't put you off coming back in the future!

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Reviewed 16 August 2014

Travelling to the far North of Scotland we unfortunately broke down . After 5hrs sitting waiting for help and a replacement car we were very cold and fed up . We called this hotel to try to get some rooms for the night and the lady could not have been more helpful . She waited for us to arrive even though it was after midnight and could not have been more helpful and kind . A real credit to the hotel . The rooms were very comfortable and clean and the breakfast next morning was perfect . I would love to visit here again and would definitely like to stay here .

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmmaAitken, Owner at East Haugh House, responded to this reviewResponded 21 August 2014

Thank you very much for taking the time to leave such a lovely review!
We were delighted to be able to come to your rescue and are so pleased that you and your family had such a good time staying with us.
Your kind comment regarding breakfast has been passed to our chefs. They take so much pride in sourcing the very finest ingredients for their delicious dishes on our extensive breakfast menu.
We hope to welcome you back very soon.

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Reviewed 9 August 2014

This hotel is excellent. We stay here twice every year, breaking our journey to and from the Highlands. Hospitable friendly owners, with other excellent Staff. Dinner is beautifully presented and excellently cooked - it's a feast. [Particularly the scallops]. Breakfast is a joy with fresh fruit and wide choice of cooked items. Comfy beds with crisp white linen. Spotlessly clean bedrooms and bathrooms. It is also in a beautiful area and the surrounding countryside is marvellous. What more could you want? We always look forward to our stay.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank iolairemhor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmmaAitken, Owner at East Haugh House, responded to this reviewResponded 10 August 2014

Thank you very much for posting another lovely 5 star review of your stay with us!
We are so delighted that you have chosen to holiday at East Haugh House again, year after year.
The picture you have shared of the scallop dish is great.
I have passed your lovely comments onto all the staff here who take so much pride in providing the very best service to our guests.
We look forward to seeing you next year!

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Reviewed 8 August 2014

Our family of 5 had simply the most lovely time at East Haugh. Karen, Anna, Joanne, Duncan and the rest of the team were fantastic. They treated us so well. They helped us with our travel plans and every suggestion was very informed. Sometimes with 3 kids (ages 9, 12, 15) it can be difficult to please everyone. But after we left, the kids said it was the best hotel ever. The food was incredible, from the fresh fruit, eggs, salmon, sausage, porridge (which is all part of the breakfast) to the amazing dinners and desserts. We are still in fact talking about the food! Even the very chic French family staying there kept talking about the food! We would be remiss not to mention the beautiful rooms. They are so pretty, very clean, very tastely done, all with the right amenities. The kids liked the giant bathtubs and played football/soccer on the front grounds. Pitlochry is a charming town and if you plan to visit, don't hesitate to choose East Haugh. In fact, we would suggest travelling to the Highlands just to stay there! We recommend this hotel to everyone of all ages and especially those who appreciate quality.

Room Tip: I think all the rooms are very, very nicely done. Each room is unique and named after fly fishing f...
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Dorian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmmaAitken, Owner at East Haugh House, responded to this reviewResponded 11 August 2014

We are so pleased to read that you had such a wonderful stay with us recently.
Thank you for taking the time to write such an extensive and positive review.
Our large jacuzzi baths are indeed very popular, especially with kids!
It's lovely to read that you are still talking about how much your enjoyed our food. Our brilliant chefs use the very finest and freshest locally sourced ingredients so it means a lot to us to hear this wonderful feedback.
We will pass on all of your lovely comments to our fantastic staff and look forward to welcoming you and your family back to East Haugh House soon.

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Reviewed 8 August 2014

Fantastic food, superb room: wonderful. Booked day before, luckily someone had cancelled. Stayed in Ally k room. Great shower with great mist option. People great. Endless praise, thoroughly enjoyed our stay.

Room Tip: We prefer a bathroom to shower room although the shower was great ! We were offered an alternate roo...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Loumatthws
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EmmaAitken, Owner at East Haugh House, responded to this reviewResponded 12 August 2014

Thank you for taking the time to write a lovely 5 star review of your recent stay with us.
I'm delighted to read that you so enjoyed the large shower in the room you stayed in. All of our other rooms do indeed have en-suite baths with showers, many of which are lovely big Jacuzzi baths.
We hope you return again to East Haugh House where we can hopefully provide you with a room with a bath.

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Additional Information about East Haugh House

Address: East Haugh, Pitlochry PH16 5JS, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Pitlochry
#5 Romantic Hotel in Pitlochry
Price Range: £74 - £189 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — East Haugh House 4*
Number of rooms: 13
Official Description (provided by the hotel):
East Haugh House is a 4 star luxury boutique hotel based in Pitlochry, Perthshire just 1 hour from Edinburgh and 2 hours from Glasgow. Built originally as part of the Atholl Estate some 350 years ago, this family run hotel is a beautiful, turreted stone house situated off the old A9 road with beautiful woodland walks and easy access to Pitlochry. With 12 individually designed bedrooms, including three deluxe four-poster rooms (one with its own fireplace) and whirlpool bathrooms, along with a private Victorian Gate Lodge, East Haugh House is hailed as one of Scotland’s “hidden gems” with the “best food in the area”. We have a bar and a restaurant where our extensive a la carte menu is served. Be it for romance, culinary indulgence, fishing, shooting, hunting, golf, a wedding to truly remember or simply to escape the stresses of everyday life, use our access to the estates and rivers of Perthshire for a unique getaway in the Scottish highlands. We have access to some of the very best fishing on the river Tay and river Tummel and can book salmon fishing days enabling you to (hopefully!) catch that fish of a lifetime! ... more   less 
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Also Known As:
East Haugh House Hotel Pitlochry
East Haugh Hotel
East Haugh Pitlochry
East Haugh House Pitlochry, Scotland

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