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“Inhospitable” 2 of 5 bubbles
Review of Atholl Arms Hotel

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Atholl Arms Hotel
Ranked #12 of 18 Hotels in Pitlochry
Edinburgh, United Kingdom
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Inhospitable”
2 of 5 bubbles Reviewed 3 October 2013

We recently got married in Blair Castle and chose to stay here for convenience as it enjoys a good location in the village.
First off the hotel operates a minimum 2 night policy and point blank refused to offer us a room for one night. Additionally as I booked well in advance I enquired as to the possibility of booking the entire hotel for our wedding guests and what price we could expect. They refused any discount whatsoever and informed me that all guests would have to pay full price for a minimum of 2 nights.
On our first night we booked our evening meal as part of our room package and as there were further wedding guests who wished to eat out that evening we attempted to make a booking for a party of 20. We were informed in the most exasperated manner that this was not possible, and they would have to take their chances in the casual bar area to the rear of the hotel.
Upon our arrival for dinner we were seated in a cavernous dining room which consisted of only three couples for the duration of our dinner whilst the rest of our party was crammed into the bar.
They therefore had the opportunity to completely fill their hotel for two nights with paying customers and refused. I would think they would be glad of potential business, rather than treating customers as an inconvenience to bear.
Our dinner took a ridiculous time to arrive although the quality was good. During our meal we were forced to enquire at reception as to how the dinner menu was incorporated into our room package. We were informed there was £25pp limit and they offered no explanation as to why I had to come and find this out for myself. Perhaps they prefer to keep patrons uninformed so this can be added to the bill upon checkout?
The room itself was acceptable and clean. Although I would have been as well laying my head on a brick as opposed to the pillows supplied.
On the morning of our wedding my wife got ready in the hotel and it has to be said they accommodated this with a minimum of fuss.
If you can find somewhere else to stay in this beautiful area of Scotland, please do.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank murphy2384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pink4167, Owner at Atholl Arms Hotel, responded to this review, 10 October 2013
Dear Sir,
I am most concerned regarding your recent review with trip advisor regarding your stay with us.
We are a tourist hotel with most people requiring a Friday night and Saturday night as a weekend break.Only selling the Saturday night blocks the hotel to be able to do this.We like to think that our rates are very reasonable and do not discount for one night bookings.
On arrival you bride enquired about possibly doing dinner in the restaurant for 30 plus guests at 3.30 pm.My duty manager explained that if the booking had been made in advance stock levels would heve been as such that this would not have been a problem, and the dining room would have been set accordingly to welcome your guests.I defy anyone to be able to walk into a restaurant with a party of 30 or more and be accepted.She also explained that we could do this,but may run out of some of the menu items as you had not pre booked.
Yes our bar does operate a first come first served basis due to how busy it is during the season.Is this wrong also?
When people book dinner bed and breakfast they receive 3 couses plus coffee which is normal for dinner bed and breakfast in most hotels.
On the point of your pillow if this was the case,why did you not mention it to reception and the pillow would have been replaced.We have had no complaints before or after regarding this.
Maybe if your pre wedding evening had been given more thought these issues would not had arisen.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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646 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (144)
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English first
Guernsey, United Kingdom
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

This is a picture perfect Scottish highlands hotel, complete with tartan bedspreads and antlers in the dining room. The food was a good standard, very large portions, well presented. Guests should be aware that there is no lift therefore a ground floor room should be requested if a mobility problem is present. Staff very friendly and helpful.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 27 September 2013 via mobile

Had a lovely time in a lovely hotel. Room was lovely and afternoon tea was great. Made my first stay with a baby very easy. Food in this hotel is absolutely wonderful and nice big portions. Also drink prices are good too. If disabled ask for a room on the ground floor as there is no lift.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FionaandBugsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bury, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 24 September 2013 via mobile

We visit the Atholl Arms each year whilst staying at the caravan site.

The steak and ale pie is amazing.

Only negative points are that the menu never changes, the food is nicebut it would be good to have some seasonal and local produce.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrNmrsAshworth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dunfermline, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 21 September 2013 via mobile

What a lovely little hotel. I have to say I wasn't expecting it to be as good as it was, very pleasantly surprised! Excellent staff all very friendly & helpful as hotel staff should be. We ate in the bothy bar twice which was lovely & had a great atmosphere. Also we had a cream tea included in our deal which was fantastic, fresh cream meringues, homemade scones, sandwiched etc and a welcome glass of wine! The decor is very old school Scottish, the place has real character but is also spotlessly clean. We had a wonder around Blair Atholl and popped into the roundhouse bar for a drink, more for the locals I think but a friendly wee place. All in all a lovely stay, well done all at Atholl Arms your doing the Scottish hospitality industry proud!

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ag840
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leicester
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

What a wonderful hotel! From the bagpipe music in the reception area to the tartan carpets and stag heads on the wall, it was a memorable experience. The room was clean and spacious and the staff friendly, however it could have been more comfortable. The ensuite was a bit too cramped and the bed consisted of 2 singles pushed together but these were minor issues given everything else the hotel had going for it. The food and local ale in the adjoining bar was very good and the village location a real treat.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ignite_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gtr Manchester
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 18 September 2013

Had to stay here again (It's a long story) but this time it was significantly better. Room was small but clean, and the new restaurant menu (now called a Bistro menu) was significantly better than the old menu. I chose a dish which was very well cooked and there were at least a dozen other items that I would have been happy with. Rooms are still a bit pokey but there's not much can be done about this exept for a refit.
Much better than our previous stay.

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  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Alec F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
pink4167, Owner at Atholl Arms Hotel, responded to this review, 10 October 2013
Dear Sir,
Thank you for your improved review.I am glad to see that we are operating on a more positive note.Our staff always try hard to look after our guests.
Next time ask for any deals available and we can always upgrade if a room is available.
We look forward to welcoming you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Atholl Arms Hotel

Property: Atholl Arms Hotel
Address: Blair Atholl, Pitlochry PH18 5SG, Scotland
Region: United Kingdom > Scotland > Perth and Kinross > Pitlochry
Amenities:
Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
#8 Romantic Hotel in Pitlochry
Price Range (Based on Average Rates): £
Hotel Class:3 star — Atholl Arms Hotel 3*
Number of rooms: 31
Official Description (provided by the hotel):
Atholl Arms offers guests comfortable highland grandeur, standing proudly at the northern end of the quiet highland village of Blair Atholl near Pitlochry. Traditional with a wonderful heritage, Atholl Arms is a perfect base for a short leisure break. ... more   less 
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Also Known As:
Hotel Atholl Arms
Atholl Arms Pitlochry
Atholl Arms Hotel Pitlochry, Scotland

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