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“Value for money”
Review of Mercure Ayr Hotel

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Mercure Ayr Hotel
Ranked #15 of 17 Hotels in Ayr
Motherwell, United Kingdom
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Value for money”
Reviewed 24 January 2013

Stayed here overnight whilst visiting Ayr.Booked a twin room with sea view.Although the room was very small,it was spotless and had everything we needed.The rooms have been refurbished since we last stayed there,Flatscreen tv,wifi,movies to rent,comfy beds although pillows were not to my liking.take your own tea and coffee as there were only two teabags and hardly any sugar,two uht milks,and some coffee sachets.we asked for more sugar and teabags as we had bought fresh milk,they gave us 4 bags and 3 sugars!.We had a swim in the pool which was clean and the changing rooms were well looked after.I cannot comment on the food as we ate elsewhere as it was better value for money.The staff were also very good.It costs £2 to park during your stay.Would use this hotel again for the pool,but prefer the local b and b,s when only staying for one night.

Room Tip: High floor facing the front will give you a lovely sea view.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank maddison90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay S, Manager at Mercure Ayr Hotel, responded to this review, 21 February 2013
Dear Guest

Many thanks for your feedback.

I am delighted that you had an enjoyable stay with ourselves. The majority of rooms have been upgraded and we are currently in the process of upgrading more bedrooms.

I will pass your comments regarding the housekeeping issues to my Head Housekeeper.

I do hope that you will book with us when you next return to Ayr.

Many Thanks

Kind Regards

Lindsay Steele
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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683 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (193)
Date | Rating
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English first
Scotland
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 January 2013

I stayed at this hotel between Christmas and New year and would not recommend it to anyone. The kettle in the room had been used to make coffee & had never been cleaned. The whining noise in the room from the window was terrible and eventually we had to change rooms in the middle of the night. In the morning we waited 15 minutes for breakfast and left when we could not get served. There was only one waitress working in the breakfast area. I am still waiting for the manager to get back to me about my stay. The only good thing about the Hotel was the professionalism of the reception staff both during the day and at night.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RuddyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay S, Manager at Mercure Ayr Hotel, responded to this review, 21 February 2013
Dear Guest

Many thanks for your feedback concerning your recent stay with us.

I understand your comments regarding your room and will pass your comments on to the Maintanence team to look into. We hope that there will be investment made to upgradeour bedrooms and areas of our hotel.

We hope that on returning to Ayr we will be given the opportunity to welcome you back to the hotel.

Kind Regards

Lindsay Steele
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Ayr hotels

Glasgow, United Kingdom
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 January 2013

Stayed here with my son for one night. I was very surprised at the quality considering the very reasonable price I paid. Room was large and beds very comfortable. We were at the rear of the hotel so had some noise from the pub next door but nothing to bad. Really liked the room facilities high speed internet. Used the pool in the morning which was great. Staff are very friendly especially reception and the leisure staff. Would defo go back for a longer stay as location is excellent and while you have to pay for your parking it is only £2 for the full day and night.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review, 2 February 2013
Dear Guest

Thank you for positive feedback following your recent stay with us. I am delighted that you and your son had an enjoyable stay with us and were able to make use of all the facilites. The Reception and Leisure teams will be pleased to know that they were able to make a difference during your stay.

We hope that it won't be too long before you visit us again and we look forward to welcoming you back.

Kind Regards

Lindsay Steele
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north yorkshire
Level 6 Contributor
165 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 17 January 2013

Good location, car park a little hard to find on 1st visit, car park is £2.00 per day which is added to your bill. Nice, friendly check-in, room with a view over Ayr and out to sea, ate out so cannot comment of the food (Ayr India a must), bar was ok, pretty quiet on return, good spa facilities; pool, jacuzzi, steam room & sauna, not too busy. Paid £10 for breakfast which was a buffet style, help yourself, no way worth £10.00 but got hotel for such as discounted rate it didn't matter. So, all in all a good, central location hotel with spa facilities in Ayr, wouldn't pay full price for it though.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kromeandtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review, 2 February 2013
Dear Guest

Thank you for taking the time to share your feedback from your recent stay with us. I am glad that, on the whole, you had an enjoyable stay with us.

We hope to be able to be able to welcome you back to the hotel on your next visit to Ayr.

Kind Regards

Lindsay Steele
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stroud, United Kingdom
Level 6 Contributor
105 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 3 January 2013

Just returned from the above hotel having spent Hogmany there, excellent facilities including swimming pool, sauna and steam room, which is free to guests
Could not fault the staff very friendly from the Manager, waiting & bar staff even the lovely lady who kept our room spotless
3rd time we have visited and will not be our last

Room Tip: We were in room 564 on the fifth floor and had a lovely view right down to the sea and beyond
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay S, General Manager at Mercure Ayr Hotel, responded to this review, 12 January 2013
Dear Guest

Thank you for your excellent feedback following your stay with us over Hogmanay. I am delighted that you had a fantastic time.

I will be sure to pass your comments on to the team and we all look forward to hopefully bringing in the New Year again with you this year.

Kind Regards

Lindsay Steele
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Ayr Hotel

Property: Mercure Ayr Hotel
Address: Dalblair Road, Ayr KA7 1UG, Scotland (Formerly Ramada Jarvis)
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Ayr
Price Range (Based on Average Rates): £
Hotel Class:3 star — Mercure Ayr Hotel 3*
Number of rooms: 118
Reservation Options:
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Also Known As:
Ramada Ayr
Ayr Ramada
Mercure Ayr Hotel Scotland

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