My wife and I stayed at the Mercure Hotel, arriving Friday 13th June for 3 nights.
My wife and I used to work at this hotel for a number of years over 18 years ago and thought it would be nice to go down memory lane and stay as a guest all these years later.
On arrival we were surprised that to park in the hotel car park you had to pay for each night even though your were a paying guest.
The decor and carpets were very worn in some places, 18 years on were still the same with some minor visible repairs here and there, notably the curve stairs up to the first floor brass rails were grubby and at the top on the right rail was stuck together with tape after it had at some point been broken.
Outside the hotel entrance had hanging plastic plant holder with plastic plants in them which just made the overall appearance very shabby.
The conference rooms were dirty with tables and chairs all over the place and even had the message boards when this hotel was owned by Jarvis outside them
The room we had on the 5th floor was very tired with net curtains that had seen better days, linen was clean but the room overall was a big let down.
The leisure club was extremely tired verging on dirty, when we visited a staff member was sitting on a leather couch eating lunch and when he asked if he could help us we replied were only having a look then quickly sat down and continued with his lunch.
Staff behind the bar were polite and courteously dealt with us but again the whole area had not moved on in nearly 20 years.
We had been told that it would be best to book an appointment for lunch on Sunday thinking they were busy, we booked a table for 1pm for 4 adults.
When we arrived around 12:30 we waited for nearly 10 minutes then had to go to the reception asking if someone could serve us at the bar.
Eventually served we then went into the restaurant to find we were the only ones booked for the whole duration.
The service we received made us all feel we were inconveniencing them by being in the restaurant with the female member of staff leaving at 3pm without a hello or goodbye.
Breakfast was self service and all the food was okay along with the breakfast staff who made us feel welcome.
My wife did complain on departing about the overall decor and how rundown the whole hotel is to be told that they are waiting on being refurbished at some point but it is up to head office.
The manager was in the background during this conversation and never even stood forward to acknowledge our concerns.
Overall we were very disappointed withe how grubby the hotel was and that after nearly 20 years barely nothing had changed.
Would we go back - NO - Would we stay in another Mercure hotel very doubtful
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Superbreak UK, getaroom.com, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, HotelsClick, Cancelon and 5viajes2012 S.L. so you can book your Mercure Ayr Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramada Ayr
- Ayr Ramada
- Mercure Ayr Hotel Scotland