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Western House Hotel
Ranked #2 of 17 Hotels in Ayr
Certificate of Excellence
Edinburgh
Level Contributor
119 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Love this hotel”
Reviewed 5 April 2014 via mobile

I come to Ayr on business and always time my visits to get a room here. The setting and grounds are beautiful and central. The hotel has comfortable good sized rooms with little extras that make it unique. The bar area has many seats and sofas for relaxing and working with fires and attentive but unobtrusive staff. The staff generally are all professional but friendly. The breakfast and bar food are excellent. I look forward to my next visit there.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ruth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this review, 7 April 2014
Dear Guest

Thank you for posting your review and giving us such kind comments.
I am glad that you feel we provide excellent service and standards and you find the comfort of our lounge to your satisfaction.

We look forward to your next visit and please do not hesitate to let us know if we can improve on any area of your stay

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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769 reviews from our community

Traveller rating
    515
    169
    49
    22
    14
See reviews for
156
362
9
86
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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  • English first
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English first
chrisblackpool
Level Contributor
3 reviews
Reviewed 5 April 2014

I stay here when working away from home the staff make you fell welcome and nothing. Is a problem. For them
you receive all the nice little. Thoches like biscuits by your bed every thing is very clean and the food is execllent

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chrisblackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this review, 7 April 2014
Dear Guest

Thank you for your kind comments regarding your stay and we hope you stay with us again in the near future.

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
paisley scotland
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 30 March 2014 via mobile

We are just finishing a weekend break at this excellent hotel the rooms are spotless and a very good size and the food is great there was a large wedding on on the Saturday night but there were plenty of staff and everything was spot on can't wait to come back to this wonderful hotel top marks to all the staff from the manager to the doorman

Stayed March 2014, travelled with friends
Helpful?
1 Thank suzysmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this review, 31 March 2014
Dear Guest

Thank you for your review and I am very grateful for your very positive review.
We look forward to your net visit here at Western House Hotel

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartford cheshire
Level Contributor
145 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 24 March 2014

Another great trip to Ayr staying once again at the Western House Hotel.
We had a wonderful 2 night stay in March and we will be coming back next year again. Food perfect, staff perfect, room perfect.

This really is one of our favourite hotels.

Thanks for having us again, see you next year.

Room Tip: Stay in the main house if you can
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this review, 31 March 2014
Dear Guest

Thank you again for your review! Keep coming back and we look forward to seeing you again

Kind regards

Malcolm Balish
general Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 March 2014

just back from an overnight stay with our grandaughter having taken advantage of dinner bed an breakfast offer in courtyard room.
room was spotless with everything we needed catered for.
the food was exceptional in the restaurant with no restriction on choice unlike other offers normally given in hotels.
all staff were extremely attentative and friendly.
this was a wee gem to find and certainly one we will be back to visit.
thank you for a wonderful stay.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brian2bennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this review, 31 March 2014
Dear Guest
Thank you for your kind comments regarding your stay . I hope it is not too long before you return to stay with us again.

kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 March 2014

We were at the hotel over 3 nights for a family wedding.
Brilliant venue.
We stayed in the main hotel with our room overlooking the racecourse. The room was spotlessly clean, bright & very comfortable. Bathroom of the same calibre but with the one exception that when the shower was in use there was no kind of containment (curtain or screen) to keep the water confined!
Fantastic wedding (arranged in house)
Wonderful food, We ate in the hotels Jockey Club restaurant on two nights. The food was first rate in quality, quantity and price, heaven knows how they do it. Breakfasts were at the same level.
Great staff in all areas of the hotel, from housekeeping, bar, restaurant & reception, all of those we encountered could not have been more pleasant or helpful. They all seemed genuinely happy, a very rare thing these days!

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cpelder2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this review, 24 March 2014
Dear Guest

Thank you for your review.
It is always very rewarding to hear that our staff and service are well received.
At Western House Hotel we do take a great pride in our staff and service and I thank you for your very kind words.

kind regards
Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 March 2014

We needed to make an urgent booking for a one night stay on the same morning, so no "offer" opportunities. We also had our dog with us. A number of local hotels were not able to accommodate us. However Western House was available at £110 B&B plus £15 for our small dog in a Courtyard room. The room was large comfortable and spotless. Good shower and all the amenities you would expect. We ate in the restaurant for dinner and had an excellent meal for a reasonable cost. Breakfast was plentiful and of high quality. There was a large wedding in full swing whilst we were staying, however, the noise was well contained and the hotel was obviously able to cope well with large numbers as our dinner was promptly served by dedicated staff. We would like to commend all the staff we met who were courteous, helpful and very accommodating. A real pleasure to find somewhere with outstanding customer service. We will use again and will be recommending to friends.

Room Tip: Courtyard rooms are spacious, only a short walk from the main building and have the advantage of bei...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBH654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this review, 24 March 2014
Dear guest
Thank you for your kind review I am glad you enjoyed your stay and that you found everything to your liking, I hope we have the pleasure of you returning soon.

Kind regards

Malcolm Balish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Western House Hotel

Property: Western House Hotel
Address: Western House 66 Craigie Road, Ayr KA8 0HA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Ayr
#4 Business Hotel in Ayr
#7 Romantic Hotel in Ayr
Price Range (Based on Average Rates): £
Hotel Class:4 star — Western House Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
An award-winning 4 Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms. The AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance. ... more   less 
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Also Known As:
Western Hotel Ayr
Western House Hotel Ayr, Scotland

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