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“Fab Hotel!”

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Western House Hotel
Ranked #2 of 17 Hotels in Ayr
Certificate of Excellence
Reviewed 9 April 2014

Stayed for an overnight with DBB package. What a great hotel. Beautiful setting. We had courtyard room which was lovely. Only slight gripe would be that we had to go outside to the hotel for our meal and would maybe be good idea to have an umbrella in these rooms for guests to use. The hotel is beautiful - very well maintained and extremely relaxing atmosphere. The food is superb! Our dinner was lovely with a fantastic choice of any meal from the main menu. Breakfast was also wonderful. Piping hot, freshly made and a great choice. To crown it all the staff were so lovely. Nothing was any trouble and they were very friendly and happy to help. Would certainly return to this hotel. Well done!

  • Stayed: March 2014, travelled as a couple
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Thank Mentalmags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 12 April 2014

Dear Guest
Thank you for your review and your very positive review. Thank you for pointing your slight concern regarding going from the courtyards back to the main house when it is raining , it is part of our service that if you call across to the main house the doorman will meet you at the courtyard with an umbrella and escort you back to the Main house from the courtyard rooms I am sorry this was not pointed out to you on arrival.
I hope we have the pleasure of staying with us again in the near future where I hope it is not raining!

Kind regards


Malcolm Balish
General Manager.

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493 - 499 of 827 reviews

Reviewed 8 April 2014 via mobile

I had initially booked a courtyard room but on arrival decided I would prefer to be in the main hotel as I was recovering from an operation. I upgraded to an executive room and am so thrilled that I did. These rooms have the wow factor...and little touches of luxury that make it feel more 5 star than 4. I have stayed in many 4 star hotels both large city and small country but none that compare with this. Public areas are elegant but still a relaxed vibe...not stuffy... and the service of all staff on duty was exceptional. Also have to mention that unlike many hotels you are not ripped off with extortionate bar prices....3.95 for a glass of wine is cheaper than most these days.
The friendly receptionist who showed me round my room told me the hotel was owned by the family who also run the adjacent racecourse....and that one of them is responsible for the interior design. Job well done in my opinion.
Would like to congratulate the entire team at Western House and say thank you for the most wonderful stay. You should be very proud of your hidden gem...can't wait to come back x

Stayed: April 2014, travelled with friends
Thank MariaMcD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 12 April 2014

Dear Guest
Thank you for your Simply Stunning review it is very gratefully received and we are indeed very proud of Western House Hotel and the staff here. It is always gratifying to read such a review where we have achieved such a response.
We look forward to your return visit !

Kind regards

Malcolm Balish
General Manager
Western House Hotel

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Reviewed 5 April 2014 via mobile

I come to Ayr on business and always time my visits to get a room here. The setting and grounds are beautiful and central. The hotel has comfortable good sized rooms with little extras that make it unique. The bar area has many seats and sofas for relaxing and working with fires and attentive but unobtrusive staff. The staff generally are all professional but friendly. The breakfast and bar food are excellent. I look forward to my next visit there.

  • Stayed: March 2014
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Thank Ruth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 7 April 2014

Dear Guest

Thank you for posting your review and giving us such kind comments.
I am glad that you feel we provide excellent service and standards and you find the comfort of our lounge to your satisfaction.

We look forward to your next visit and please do not hesitate to let us know if we can improve on any area of your stay

Kind regards

Malcolm Balish
General Manager

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Reviewed 5 April 2014

I stay here when working away from home the staff make you fell welcome and nothing. Is a problem. For them
you receive all the nice little. Thoches like biscuits by your bed every thing is very clean and the food is execllent

  • Stayed: March 2014
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Thank chrisblackpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 7 April 2014

Dear Guest

Thank you for your kind comments regarding your stay and we hope you stay with us again in the near future.

Kind regards

Malcolm Balish
General Manager

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Reviewed 30 March 2014 via mobile

We are just finishing a weekend break at this excellent hotel the rooms are spotless and a very good size and the food is great there was a large wedding on on the Saturday night but there were plenty of staff and everything was spot on can't wait to come back to this wonderful hotel top marks to all the staff from the manager to the doorman

Stayed: March 2014, travelled with friends
1  Thank suzysmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 31 March 2014

Dear Guest

Thank you for your review and I am very grateful for your very positive review.
We look forward to your net visit here at Western House Hotel

Kind regards

Malcolm Balish
General Manager

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Reviewed 24 March 2014

Another great trip to Ayr staying once again at the Western House Hotel.
We had a wonderful 2 night stay in March and we will be coming back next year again. Food perfect, staff perfect, room perfect.

This really is one of our favourite hotels.

Thanks for having us again, see you next year.

Room Tip: Stay in the main house if you can
See more room tips
  • Stayed: March 2014, travelled as a couple
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Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 31 March 2014

Dear Guest

Thank you again for your review! Keep coming back and we look forward to seeing you again

Kind regards

Malcolm Balish
general Manager

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Reviewed 24 March 2014

just back from an overnight stay with our grandaughter having taken advantage of dinner bed an breakfast offer in courtyard room.
room was spotless with everything we needed catered for.
the food was exceptional in the restaurant with no restriction on choice unlike other offers normally given in hotels.
all staff were extremely attentative and friendly.
this was a wee gem to find and certainly one we will be back to visit.
thank you for a wonderful stay.

  • Stayed: March 2014, travelled with family
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Thank brian2bennett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 31 March 2014

Dear Guest
Thank you for your kind comments regarding your stay . I hope it is not too long before you return to stay with us again.

kind regards

Malcolm Balish
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Western House Hotel

Address: Western House 66 Craigie Road, Ayr KA8 0HA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Ayr
#4 Family Hotel in Ayr
#7 Romantic Hotel in Ayr
Price Range: £52 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Western House Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
An award-winning 4 Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms. The AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance. ... more   less 
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Also Known As:
Western Hotel Ayr
Western House Hotel Ayr, Scotland

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