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Western House Hotel
Ranked #2 of 17 Hotels in Ayr
Certificate of Excellence
Reviewed 14 July 2014 via mobile

Booked here for going to Ayr Races just stunning the staff are brilliant the food is world class, Clean and lovely place to stay I would give this place 11 out 10 AMAZED Thank you so much, without doubt the best of the best

Stayed: July 2014, travelled as a couple
Thank bfc1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 22 July 2014

Dear Guest

Thank you for your kind report on your stay and your kind words regarding the staff food and service.
I hope we have the pleasure of you staying with us again.

Kind regards

Malcolm Balish
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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466 - 472 of 830 reviews

Reviewed 9 July 2014

Had our wedding here on 27th June and cannot praise the staff highly enough. The staff and hotel were fantastic from the moment we stepped in the building. Nearly all our wedding guests stayed here two nights and were made to feel special and nothing was too much for the hotel to accomodate. The food was delicious with perfect portions and the beds are so comfortable. The grounds are beautiful and so well kept. This hotel should be a 5 star hotel. I can't wait to go back again! Highly recommend.

Room Tip: The suites in the main hotel building are fantastic!
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  • Stayed: June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Kristen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 14 July 2014

Dear Guest

Thank you for your fantastic review regarding your wedding here at Western House Hotel. I am delighted you found the staff and everything about the hotel to your satisfaction.
I have passed your comments onto the staff who are grateful for your kind comments and we look forward to your return visit.

Kind regards

Malcolm Balish
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2014

Stayed 1 night. Although we were in the annexe, the room was nice. Very spacious. Bathroom lovely. Had everything you needed. Nicely decorated & clean. The breakfast was very good. The hotel area was comfortable to sit in & have a drink. Lovely grounds, right next to the race course.

  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank MrsMac100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 14 July 2014

Dear guest
Thank you for writing your review regarding your recent stay with us here at Western House Hotel, I am glad you found everything to your satisfaction and we look forward to your next stay with us.

Kin regards

Malcolm Balish
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

The hotel is wonderful, lovely garden views, great staff who work well together to create a very relaxed atmosphere.

All the rooms are modern and decorated to a very high standard. Would definitely recommend the Jockey Club restaurant. The evening dining was a gastronomical delight. Food was well presented, and cooked to perfection. Breakfast is also outstanding. Hazel our waitress was lovely and couldn't do enough.

Marina the Housekeeping manager was very friendly, informative about the hotel and made us feel special. We would recommend this hotel to our friends and family.

Stayed: June 2014, travelled as a couple
Thank Colin P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 1 July 2014

Dear Guest

Thank you for your kind review and highlighting some members of our team here at Western House Hotel . I have passed on your comments and hope you return to us in the near future.

Kind regards

Malcolm Balish
General Manager

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Reviewed 16 June 2014

Can see why this hotel has won the title for top wedding receptions. Attended a wedding here in May the staff were very welcoming, the venue was top class, The meal was first class also. Accomodation at the courtyard not as nice as hotel.

Room Tip: Try for a room in the hotel much superior
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
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1  Thank linda m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 17 June 2014

Dear Guest

Thank you for your review and your kind words regarding the wedding the staff and service.

I am sorry you did not find the Courtyard rooms as nice as the main house rooms , it is a very difficult balance regarding the rooms as the courtyard rooms are four star gold standard rooms and the Main House rooms are 5 star rooms and priced accordingly.

I hope we have the pleasure of you returning and hopefully staying in the main house where I am sure we will meet all your expectations.

Kind regards

Malcolm Balish
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

Stayed here for a night to break up a long journey. The room and bathroom where exceptionally clean and well equipped. The beds where comfortable and the welcome short bread was delicious. The full Scottish breakfast the next morning was very filling and very tasty. We also had dinner in the restaurant and a few drinks in the bar. The staff are attentive and helpful, the dinner was fantastic and very reasonable considering the quality. You'll pay a lot more for lesser quality elsewhere. The sat nav had a bit of bother finding the place, but that's hardly the hotels fault. Follow signs for the race course and you can't miss it.

  • Stayed: May 2014, travelled with family
    • Value
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1  Thank Baronation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 17 June 2014

Dear Guest
Thank you for your very kind review and we are glad you decided to break up your journey with us.
We try very hard to ensure we have the very highest of cleaning standards and our team here are glad you found this to be the case.

Sorry about the Sat Nav and we are trying to resolve this issue as it is be very annoying for all concerned

I hope you come and stay with us again soon.

Kind regards

Malcolm Balish
General Manager

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Reviewed 10 June 2014

we stayed here for one night on a dinner bed and breakfast bases. the room was large with a queen bed, which was very comfortable, the bathroom was also a good size immaculate with the option of a bath or shower.
dinner in the hotel was great no restrictions or supplements were applied. Glutton free diet was catered for
the service was excellent.
breakfast was also extremely good and fresh. I would recommend this hotel.

Room Tip: we were in the courtroom 323 it had a lovely view.
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  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank esther913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WesternHouse014, General Manager at Western House Hotel, responded to this reviewResponded 11 June 2014

Dear Guest

Thank you for your review and recommendation of Western House Hotel .

We hope we have the pleasure of your return visit soon.

Kind regards

Malcolm Balish
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Western House Hotel

Address: Western House 66 Craigie Road, Ayr KA8 0HA, Scotland
Phone Number:
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Ayr
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Ayr
#4 Family Hotel in Ayr
#7 Romantic Hotel in Ayr
Price Range: £53 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Western House Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
An award-winning 4 Star hotel located in Ayrshire, 5 minutes drive from Prestwick International Airport and with easy links by rail and road to Glasgow and Edinburgh city centre. The hotel, set in mature landscaped gardens, offers executive bedrooms and suites in the main house, and well appointed modern courtyard rooms. The AA rosette Jockey Club Restaurant offers an excellent dining experience using a high quality local produce prepared by our executive head chef.The hotel is an excellent venue for Meetings & Events and is the ideal base for both business and leisure guests. With free on site parking for over 250 cars and complimentary wifi.Western House is an ideal base for exploring the surrounding areas with many shops and golf courses nearby. Burns Country, Culzean Castle, and the Isle of Arran are within easy travelling distance. ... more   less 
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Also Known As:
Western Hotel Ayr
Western House Hotel Ayr, Scotland

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