Lack of communication with owner & mother regarding booking, phoned on arrival to the surprise of those involved! Upon entering the apartment, apologies were made regarding coldness, the heating was switched on & were asked to turn it down once heated and warned 'there may be a little dust'. This wasn't the apartmen that was advertised! It was filthy, the kitchen cupboard had food items (half jar of jam, old items and greasy jars & containers. Dead flies in the curtains, hairs & spillage in the fridge, pots & microwave speckled with food. Numerous holes in net curtains, bottle top under settee, dead flies in standard uplifted lamp, fleece covering the seat as if protecting it from dirty work clothing, Unhygienic feather, cigarette burned, stained duvets( extra was paid for poor quality bedding which I had to make up myself). I honestly think this flat is being rented by someone else who, for whatever reason wasn't there on the dates I was. I was refused a refund, if I didn't have the 2 small children & I had extra money in my pocket I wouldn't have stayed. I have stayed in hostels to 5* hotels & this accomadation is not up to standard, it's overpriced & haven't heard back from Nicola since I sent the photos she requested of complaints. I think Nicola should inspect every property the day before guests arrive. I am a hard working individual who feels very let down & shocked about the whole experience. I will seek professional advice regarding resolving this matter.