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“Ran our big night like clockwork!”

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Carlton Hotel Prestwick
Ranked #2 of 6 Hotels in Prestwick
Certificate of Excellence
Ayr, Scotland
Level Contributor
304 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
“Ran our big night like clockwork!”
5 of 5 bubbles Reviewed 18 March 2013

I hosted a major dinner dance with 240 people here, and we also had all the bedrooms booked for guests. The staff were great at planning and running the night, couldn't do enough to ensure it ran smoothly. Attention to detail was terrific. Result was a fantastic event that everyone raved about.

The food was great, the hotel was able to provide choices for starters, mains and desert for 240 people, not many hotels will do that, most will only provide a set meal for an event this size.

We also stayed the night, despite living only 4 miles away! Bedroom was great, spacious, modern, we slept like logs. Breakfast was up to the standard of the dinner the night before.

Great event staff, great all round.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m4xwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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631 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 March 2013 via mobile

Myself and 3 friends attended the rod Stewart/Tina turner tribute night..what a fantastic night it was.The 2 course meal was cooked to perfection and the staff were very attentive throughout the whole night especially the bar girl called LAURA.Myself and 2 friends danced the night away to great music and a wonderful atmosphere ..Can't wait for the next tribute night

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julielivvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stirling, United Kingdom
Level Contributor
120 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 bubbles Reviewed 6 March 2013

This Hotel was chosen for its location. We had booked an executive room which advertised a King Bed. We arrived early at 12 noon and check in was not until 2pm but the very helpful and friendly reception staff were able to allocate a room straight away for us which was much appreciated.We were able to quickly change our atire before leaving for an event and we did not return until late evening. We were disappointed to see we did not have a King bed .Also my wife wanted a bath but was unable to as the water was not hot enough. Trying to get to sleep was a nightmare as the room was located above one of the bars and there was a constant thud as people went in and out of the door to that bar.The next morning we had to wait for about 10 mins for the water in the shower to heat up which was unacceptable. The breakfast was OK but the staff were not!. We were the only people in to start with and we found the 5 staff very unfriendly. They were more interested in dancing to the music than serving us. We even had to remove our dirty plates to another table as the staff were no where to be found. This Hotel was saved from having a worst score due to the friendly and helpful Reception staff. We stayed in room 206 which we do not believe to be an executive room although we were charged for one!!!.We probably will not stay here again.

Room Tip: Rooms at the back should be quieter
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AlCatraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert K, Owner at Carlton Hotel Prestwick, responded to this review, 12 March 2013
Dear Guest.
Thank you for your comments on Trip Advisor, we welcome all feedback as it allows us to improve our customer experience.

With regards to the size of the bed, I would like to extend my apologies that the Carlton’s profile on booking.com stated that King beds were standard within rooms, this is in fact not the case. Since hearing of your complaint we have notified booking.com and requested that they change this information on their website as so not to disappoint customers. One point I would like to make is that all of the rooms within the hotel are Executive and I am sorry that 206 failed to meet your expectations of what an Executive room should be.

Addressing the shower/bath situation we are looking into the water issue and will hopefully find a way to improve these facilities for our guests.

I would also like to express my disappointment at your breakfast experience. Staff at The Carlton are often praised for their attentive service and I am sorry to hear that the friendly and helpful service you received from reception staff upon entering the hotel was not maintained throughout all aspects of your stay.

I welcome the opportunity to discuss this further, I can be contacted at Robert@rad.ltd.uk.

Robert Kyle
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paisley, United Kingdom
Level Contributor
79 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 3 March 2013

We stayed on a Friday night after a long week at work. Check in was fast and efficient. The room was clean, warm, attractive and everything we needed for our overnight stay.When we had phoned to book the previous week we had been advised to book a table for dinner in advance as the restaurant was busy. Good advice! Logans, the restaurant was a real treat indeed. The dessert menu was one that we had to look over several times, and beware, the sundaes are huge! Very attentive and helpful staff too. After a comfortable and refreshing nights sleep we were looking forward to breakfast. Service was again efficient, there were cereals, fruit, toast on offer. We both ordered the full cooked breakfast, this is where we were disappointed. There was everything that you might want, bacon, sausage, black pudding, tattie scone, egg etc but none of them were cooked nearly enough. All was pale and limp and had appeared to have been warmed in the microwave. A real shame as it was a waste of what might have been a hearty meal. That aside we had a lovely time in this hotel and would return for a meal but would avoid the breakfast.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rem2226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland, United Kingdom
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed 3 March 2013

We are just back from an over night at this great hotel, we managed to get a deal on Groupon, over night B&B and 2 course meal....£65..

We arrived around 12 and sat in the bar until we were able to book in around 2pm. The bar staff were great a good bit of banter with them. The bar itself was gorgeous all fully refurbed and very reasonable prices for a Hotel.

We got into our room and (215) and it was also of high quality, very comfortable and of a good size.

We went into Prestwick (£3 in a taxi) and had went to some lovely wee pubs, plenty to choose from and got back to the hotel in time to get ready for our dinner.

I am really fussy eater and was dreading the dinner selection (as it was a groupon deal) but we had at least 7 starters to choose from and around 10 main meals. Our dinner was of also a very high quality and very tasty indeed, well worth it even if we were paying for it in full. We stayed in the bar that night and although no entertainment on that night ( they have tribute nights on some weekend) there was a great atmosphere in the bar and once again the staff were excellent and service was second to none.

Our breakfast in the morning had a great choice of Meats, yogurts cereal and cheeses followed by a fried breakfast that was served to you by the waitresses again very good quality of food.

Our booking out was 11am, perfect time as breakfast finished at 10.

I would highly recommend this hotel to anyone as everything was truly first class.

Can I also mention the reception staff who were very pleasant and very helfull in anything we asked them .

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wendylennon1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mechanicsburg, Pennsylvania
Level Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 1 March 2013

After visiting Prestwick and the Prestwick Golf Club, my husband and I needed a room for the night. Luckily, we found the Carlton! It is a great value, good location, and it has a very helpful and friendly staff. The rooms are spacious and have all the amenities. The full Scottish breakfast was also an added treat. We would stay here again!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barbara e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
falkirk
Level Contributor
125 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

We purchased this deal as have previously stayed at the hotel before it was taken over.
We found check in smooth and quick. Our room was clean tidy and warm. Plenty toiletries and tea facilities. We had dinner and breakfast and enjoyed both staff were attentive even though the hotel was busy. We enjoyed our stay and will return. We will recommend to family and friends.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smokieFalkirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Carlton Hotel Prestwick

Property: Carlton Hotel Prestwick
Address: 187 Ayr Road, Prestwick KA9 1TP, Scotland
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Prestwick
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #2 of 6 Hotels in Prestwick
Price Range (Based on Average Rates): £
Hotel Class:3 star — Carlton Hotel Prestwick 3*
Number of rooms: 40
Official Description (provided by the hotel):
The Carlton hotel is ideally situated in Prestwick, Ayrshire. Within close proximity to Prestwick International Airport and only a 45 minute drive from Glasgow Airport this makes The Carlton an ideal base, or stop over for every travel opportunity. The Carlton Hotel combines a comfortable and relaxed atmosphere with a modern streamlined interior. From the public spaces through to the 39 guest rooms the use of bold colour, rich textures and contemporary artwork creates a vibrant ambience throughout. The introduction of LOGANS Bar Restaurant compliments this unique environment, providing a first class experience whatever the occasion. From laid back dining to full on glamour enjoy the finest produce locally sourced with carefully selected wines. The Carvery restaurant situated in the Barony suite remains as popular as ever and welcomes customers old and new. Diners are able to enjoy a fantastic choice of carved meats with a wide choice of alternatives within a relaxed and spacious environment.Owners Robert and Vivien Kyle of the RAD group of hotels are well known for their attention to detail from the standard of service they and their staff provide, to the quality of interiors throughout their establishments. An extensive refurbishment programme at The Carlton Hotel has created a stunning new look to the front of the hotel offering a fantastic banqueting and dining area accommodating up to 220 guests. Whether you are looking for a once in a life time wedding venue, an impressive function suite or a great restaurant, the Carlton Hotel Prestwick will exceed your expectations. ... more   less 
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Also Known As:
Carlton Hotel Prestwick Scotland

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