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“Never again!”
Review of Manor Park Hotel

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Manor Park Hotel
Ranked #5 of 6 Hotels in Prestwick
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Never again!”
Reviewed 11 August 2014

Just like faulty towers from the 80s TV program. No WIFI as advertised, not a big deal as 3G works outside. No drinks licence, which seems to have expired ages ago. The local garage has a good selection of beer and wine.
Our room (4) had no shower hose, the shower casing was leaking from internally, a little worrying with it being electric! Lol
When we were in the bar. Water was coming through the ceiling. It turned out to be coming from our room. The staff didn't care, not even a bucket placed under the constant dripping.
Looks like the place needs a new owner/ management team to overhaul the place as the current ones just don't care. Oh food was poor also.
The only plus side, the bed was very comfortable.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Level 4 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 August 2014

I would like to thank the manager omar and his staff at manor park for lovely weekend,myself, husband and friends travelled down from falkirk and from the moment we arrived they were very attentive towards us,our rooms were just as we expected warm and cosy,and very clean,i could not find a fault,meals were of a high standard,if you go to manor park try the black pudding tower very nice.
we also met people from holland and wales who have now become friends who were attending the common wealth games.
There was one or two small problems that was outwith their control,as they were getting a new and faster broadband system installed ,BT had found a problem with their line and it took longer than normal to fix which meant the whole internet and telephone connection was lost, also due to the licencing board to sell alcohol had not came through the hotel could not sell alcohol but guests were allowed to bring in their own.which no-one seemed to mind,everyone was very chearfull and couldnt do enough for you ,will certainly go back as i felt relaxed and fresh when i returned back to falkirk

Room Tip: Go check it out for your self,as everyones taste in hotel rooms are different,read all the comments...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Marie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pertenhall
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 August 2014

We arrived here after a seven hour drive and dropping our daughter off at Kilmarnock station tobe told cheerfully that there was no room for us and that we were staying much nearer Glasgow. This turned out to be in Kilmarnock, where we had just left.
Actually our new hotel was good but there was no explanation as to why the hotel was not available and there were several other visitors also moved. I suspect that the Late Rooms bookings were duplicated by the hotel' sown reservations.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank PertenhallSteveP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Prestwick hotels

Keswick, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 August 2014

I completely echo what the other reviews are saying, dirty, shambles and a completely weird experience ! Although we were given a different excuse for the lack of a alcohol licence (something to do with planning permission for disabled access ) ;-)
Oh and if your lucky enough to stay in the annex part of the hotel (hovel in the car park) you will have a flood light shining into you bedroom window until midnight with paper thin blinds and also other guests on the other side of the adjoining room whom you can hear every word and snore thought the door !!

Do not waste your money, go and stay somewhere else

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
3 Thank Gayle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United Kingdom
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 August 2014

On arriving at the Manor Park we were told that we would not be able to buy alcohol from the Bar as they did not have a licence. We were given the key to Room 7 Royal Troon. The room itself is very large but on close inspection everything was quite shabby. The main faults are as follows:

1) broken window in Bathroom, patched up with a ceramic tile glued over the hole
2) hole in the skirting board
3) 2 separate holes in the floor
4) hole in the ceiling
5) galvanised iron pipe running from floor to ceiling which is uncapped at the end
6) no Wi-Fi access during our 6 day stay
7) no Children's menu offered for Dinner
8) all meals were taken in the Conservatory, as no other Restaurant areas were available
9) no children's play area
10) no pool table
11) TV's left on in the Bar until 1am - noisy if you are in Room 7
12) Broken table leg held together by gaffer tape

In fact the actual Hotel bears little resemblance to that advertised on their website. We booked through Laterooms.com and despite the fact that I have sent them a Review as requested by them, they have not put it on to their website.

I would advise anyone to avoid booking this hotel if possible. There are plenty of nicer hotels in nearby Prestwick.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Biddy626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scarborough
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 August 2014

I booked 4 rooms in January through laterooms for a wedding in July and should not have had to pay for rooms until arrival but noticed on January's credit card bill that the hotel had already taken full payment, not once, but twice! With laterooms' support and several lengthy phone calls money was refunded and we were promised a room upgrade and a free bottle of wine for the hassle caused.
We arrived before 2pm ( the time rooms were supposed to be ready) on the day of the wedding and asked if it was possible to get into our rooms early but we were told that none of them were ready, but that they would allow us to change in two rooms and use the bathrooms as long as we did not disturb the beds. Very obliging we thought. How wrong could we be!
At 2pm we were told that the two rooms we had used to get changed in were 2 or our rooms - so why all the rubbish about none of the rooms being ready? - and a single guest was allocated a 3rd room - a double. I pointed out that a single room had been booked for this guest and was told I had not booked any single rooms until I showed the manager the confirmation email. We were told that our superior room was taking longer to clean as it had a Jacuzzi, so we left for the wedding at 2.30pm without having had access to our room.
On our return at about 1 am, the single guest's belongings had been removed from her room and she was told that she was now being given a room in an different hotel down the road! We too were given 'our' room key, but on entering the bedroom found that far from being a superior room with a Jacuzzi, it was a small room with 2 single beds and contained cases and belongings including chewed chewing gum on the dressing table, of 2 other guests. We returned to the reception to explain their mistake but the manager insisted this was 'our' room. He avoided answering any questions about the whereabouts of the superior room that he had claimed was still being cleaned at 2pm and said this was the only room available. He was aggressive, argumentative, disrespectful and in no way apologetic for the totally unprofessional management of the situation. He simply tried to brazen it out. He removed most of the other guests' belongings and with little other choice at that time of night, we stayed in the room, wondering what on earth would happen to the other guests when they returned to the hotel. We never found out.
The loo and shower were the smallest I have ever seen in a hotel and when I went to use the shower the following morning, I discovered opened shampoo and conditioner, which had presumably been used by the guests whose belongings had still been in the room. The shower temperature control did not work. Regardless of its setting the water went through a cycle of cold to exceedingly hot so I had to time my seconds spent under the water so as not to freeze or burn. The drain was blocked so once the shower tray filled with water, it did not escape so my husband went without a shower that morning.
At breakfast the manager made no reference to the shambles of the previous evening and acted as though everything was normal.
When my husband went to discuss the bill, the excuse given was that all their systems had failed; they had no internet, phone or fax and expected payment in cash! After some discussion the manager agreed not to charge for the single room.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank Cottins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dumbarton, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2014

We were booked into this hotel on 12th July, an over-night stay before heading off on our holidays from Prestwick Airport. However it was like faulty towers. we arrived to be told that there was no food available as they had closed the restraunt and the owner had seemingly left the country and hadn't renewed the drinks license. We tried to get our money back after seeing the room as none of the lights worked, the room smelt and felt damp. We were advised by the night porter that he didn't have any money to give us and it would be next week before a manager could see to this. We decided to stay as there was no alternative. Not the best start to our holidays. I felt sorry for the night-porter who was the fall guy for all the complaints and if it wasn't for him it could have been a lot worse. At no time where we ever contacted to advise us of this situation and since then I have never heard from the Owner/Manager despite requesting a call on my return. My advice would be not to stay here. Shame really as it seems to have been a good hotel in its day and now going to ruin.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank brenda a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manor Park Hotel

Property: Manor Park Hotel
Address: 48 Kilmarnock Road | Monkton, Prestwick Airport, Prestwick KA9 2RJ, Scotland
Region: United Kingdom > Scotland > Ayrshire > South Ayrshire > Prestwick
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 6 Hotels in Prestwick
Hotel Class:3 star — Manor Park Hotel 3*
Number of rooms: 27
Reservation Options:
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Also Known As:
Manor Park Prestwick
Hotel Manor Park
Manor Park Hotel Prestwick, Scotland

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