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Michael O’Kane
Weybridge, United Kingdom

Wedding experience

Review of Cromlix
4.0 of 5 bubblesReviewed 7 Dec 2017via mobile
Stayed at the hotel as a guest at a wedding. The service was held in a nice room that can take around 80. The wedding breakfast and following ceilidh were held in the main dining room. Whilst the room was nicely decorated the fact that the kitchen and counter are part of the room detracts from the experience. Stayed in the Stewart suit which was very good. The various lounges and the beautiful snooker room were well decorated and nice relaxing environments.
Breakfast the following morning was a little disappointing with the buffet table a little meagre and service friendly but not 5 star.
Service otherwise very good.
A beautiful hotel that with a few tweaks would be fantastic.
Date of stay: December 2017
Trip type: Travelled with family
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Graeme G, General Manager at Cromlix, responded to this review
Responded 20 Dec 2017
Dear Michael O, thank you very much for taking the time to review your recent wedding experience with us at Cromlix and Chez Roux. I am very pleased to read that you loved the Stewart room and many of our public areas including our wonderful billiards room. I am disappointed to read that the service at breakfast was not to the standards you would expect at a five star, I will be sure to pass on your feedback to our restaurant management team, so they can investigate. Please rest assured this is not our usual standard and frequently receive positive comments on our high level of service. We do hope that we can welcome you back to the house again in the future.
Kind Regards,
Graeme Green
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 December 2017

the whole experience was first class the standard of service was the best I have ever received even in much larger 5 star hotels.The food on offer was an absolute delight with the pheasant main course being particularly outstanding.

Date of stay: December 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank bryanl803
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme G, General Manager at Cromlix, responded to this reviewResponded 20 December 2017

Dear Bryan L, thank you very much for taking the time to write such a lovely five-star review of your recent experience with us at Cromlix and Chez Roux. I am delighted to read that you thoroughly enjoyed the level of food and service that we provide. Thank you once again for such warm comments, I will be sure to pass onto the team. We all do hope that we can welcome you back to the house again in the future.
Kind Regards,
Graeme Green

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Reviewed 3 December 2017

To celebrate our Golden Wedding Anniversary my wife and I were treated to bed breakfast and evening meal at the Cromlix by our two daughters.
They could not have chosen a better venue.
On arrival by car we were welcomed at the carpark by a member of staff who transported our cases to our room.
We were checked in at reception by Graeme who advised us that we had been given a complimentary room upgrade to a suite (Hoy). Graeme gave us a tour of the hotel before showing us to our room which was exceptional. The furnishings and fittings were opulent and the extensive ensuite luxurious.
The evening meal was just perfect, from the pre-meal drink with amuse bouche to the coffee in the lounge after the meal. A nice touch was the petit fours served on a dish with Happy Anniversary piped in chocolate, thank you.
All of the staff were exceptional and the customer service and attention to detail provided by each and every member of the team was second to none.
From the moment we were welcomed at the carpark until we were bid farewell we could not have been treated any better. We were looked after like old friends rather than guests.
Thank you so much for making the celebration of our Golden Wedding Anniversary such a memorable occasion.
We had a wonderful experience and will certainly be back.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank John L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme G, General Manager at Cromlix, responded to this reviewResponded 5 December 2017

Dear John_I_186534 , thank you very much for taking the time to write such a wonderful five-star review of your recent stay with us at Cromlix and Chez Roux. It is a delight to read that from the moment you stepped out the car you were warmly greeted and escorted to the hotel. The Hoy room is one of my personal favourites, with a beautiful luxurious bathroom with stunning views of the garden. So, I am very pleased that you were able to enjoy. Overall, I am so pleased that you had such a memorable stay for such a special occasion and everything from your dinner to the team’s customer service exceeded your expectations. I will be sure to pass on all your kind words to the team and we are all looking forward to welcoming you both back to the house.

Kind Regards,
Graeme Green

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Reviewed 2 December 2017 via mobile

Our third visit in 3 years. Again staff offered perfect hospitality with courteous friendly service. Comfortable lounges with roaring log fires were great places to relax after brisk walks in beautiful winter countryside. We ate in the restaurant on each night with excellent food. Hope to be able to go to Cromlix again!

Date of stay: November 2017
Trip type: Travelled as a couple
3  Thank CMBell58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme G, General Manager at Cromlix, responded to this reviewResponded 5 December 2017

Dear CMBell58, I would like to thank you for leaving a five-star review and sharing your experience with the Trip Advisor community. I am very pleased to read that you enjoyed every part of your stay to the delicious food to the comfy seating in front of the roaring fire. It’s great to read you are already hoping to return to Cromlix, we look forward to welcoming you back in the future.
Kind Regards,
Graeme Green

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Reviewed 1 December 2017

At this time of year we usually have a 2 night splurge between Gleneagles and Cameron House. After last year at a forgetable Cameron House we decided to give Cromlix a visit, boy are we glad we did.
Prior to our visit, we received a call from the Management asking if it would be possible to move our arrival day by one day due to a large party booking that would have occurred on our 2nd night, we agreed to move and were rewarded with an upgrade to a suite(largest I have ever been in), Free bottle of Champagne on arrival and the first night dinner on the house.
This hotel is superb in every way, the initial greeting from Lee was both warm and very friendly, Lee showed us round the hotel and then around our suite. excellent in every aspect.
Dinner is open plan and I was delighted that you can watch the team cooking the evening meal(and Breakfast), fascinating to say the least.Food quality was excellent.
Our waitress was a delightful young lady called Quin and she has a great rapport with the guests, super efficient too.
I can honestly say that every member of staff that we came across were very friendly.
The rooms are spotlessly clean and very, very comfortable, with great Egyptian Cotton Sheets and sumptuous Bathrobes.
Anybody does not know the area should be advised that it is well off the main B Class Road, probably a good 10 minute walk, although Hotel does have a courtesy car and about 2-3 miles outside the town of Dunblane.
This in our opinion was a positive as it made for a great relaxing couple of days.
From now on their will only be one winner in our yearly pre-Christmas splurge and this will definitely be at Cromlix House

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank GrandPoohbaH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme G, General Manager at Cromlix, responded to this reviewResponded 5 December 2017

Dear GrandpoohbahH, thank you ever so much for taking the time out to write such an in-depth review of your wonderful Winter break at Cromlix and Chez Roux. I am thrilled to read that we exceeded your expectations and that you both had such a lovely, memorable stay. Lee and Quin are both fantastic members of the team and I will be sure to pass on your compliments to them, like wise to the rest of the team. Each individual works extremely had to ensure our guests have the most fantastic time, so I am glad to see their efforts have been recognised. It is wonderful that you are all ready planning to return for next year’s pre-Christmas splurge! The full team are already looking forward to welcoming you back.
Kind Wishes,
Graeme Green

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Reviewed 30 November 2017 via mobile

Arrived at the hotel to celebrate our Silver Wedding Anniversary. We were greeted by an extremely pleasant and professional concierge who gave us a tour of the hotel. Our cases were delivered to our room which had been upgraded, it was wow. We then enjoyed tea and delicious scones in the lounge and were very well looked after by all the waiting staff as we sat by the open log fire. Dinner in the evening was again delicious and beautifully presented, the service was of a very high standard. When we returned to our room later there had been a turn down service and everything put in place. Breakfast was equally excellent. There are not enough words to describe how fantastic this place is or how well we were treated. Unfortunately the weather was torrential rain so we were unable to enjoy the grounds however hoping one day we will be able to return. Can’t recommend this hotel enough.

Date of stay: November 2017
Trip type: Travelled as a couple
1  Thank Midhill
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Graeme G, General Manager at Cromlix, responded to this reviewResponded 5 December 2017

Dear Midhill, thank you so much for taking the time to write such a fantastic review of your recent stay with us at Cromlix and Chez Roux to celebrate your silver wedding anniversary. I am glad to read that from the moment you arrived you were warmly welcomed and had a tour of the beautiful house and the excellent service continued throughout your stay. I will be sure to pass all your kind comments onto the team. We do hope that we can welcome you to the house again in the future and hopefully with a little sunshine, so you can explore the grounds and stunning surroundings.
Kind Regards,
Graeme Green

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