My husband and I have been regular diners at this hotel and regrettably the service is declining.The hotel is an ideal mix of European and Indian cuisine with a refurbished bar/restaurant.However they have lost the quality of service and are offering a confused market population.The main restaurant is a lovely venue for a drink or meal but has a disco floor/stage in the corner right next to the entrance to the Indian restaurant.In the opposite corner is a childrens play area. So if you are booking a romantic/celebratory dinner or just would like to enjoy a meal if a visitor or resident, you will have to put up with children running around or playing in the corner near your table.Whilst I am all for family dining, the area does not lend itself to the" chic" surroundings.There is very rarely anyone at the bar if you arrive before 5pm and the staff seem to be more interested in their own chat than interacting with the customers or serving.The hotel encourages function booking but again this is in the main bar area and if as a couple you come in for a meal or drink, you feel as if you are intruding.As an example, we recently went for a meal and drink to find there was a christening celebration, albeit a small gathering, the children were running wild and the event was spread throughout the restaurant. We decided to give it a miss and along with 7 others left as there was no one on reception and no one at the bar- 20£ minimum per head went out the door on an early Sunday afternoon!!
The Indian restaurant menu is superb and the quality consistent . However , again the restaurant attracts a lot of celebrations and mine was overshadowed by inattentive staff who were run off their feet as there were 6 birthday party tables as well as other diners.It seems that quantity was more important than quality service.I was hoping that the family would be pleased following my raving about the standards but they said the food was great but the service let it down.Not even a tea/coffee was offered, we didnt bother with desserts as it took such a long time to get served.My thanks to the lass behind the bar who had the list my husband had given her as a result of a frustrating wait for service and who when asked brought the drinks as quickly as she could.The staffing level was not geared for this.
The food in the main restaurant is also declining.I had a lasagne , served in a round dessert bowl with basic white sliced bread masquerading as garlic bread.My husband had the steak pie which looked as if it had been thrown on the plate.Why didnt I complain at the time you ask- I would have done if the member of staff who robotically asked if everything was okay, had waited for a reply.The table with her colleagues celebration, was more important.
The front decor leaves a lot to be desired and there is no indication outside as to whether the hotel is open for drinks or dining so you have to go in and find out.Having recommended the hotel to many friends and family, they have come back with the same comment as they have been here on and off for many years and I encouraged them to give it another try.
What a shame .There are few venues in this area where you can go for a drink/meal and be in nice surroundings. So come on Kirsty get it sorted!
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