We recently stayed here as a stop off on our way home from Islay. Both odf us stay at Premier Inns on a regular basis and like the standard set up comfortable rooms and generally the staff. We arrived early evening and discovered that their was a local party and many of the party goers were staying in the hotel. At around 2am, the party goers started to return and the noise levels went up and up. People running up and down corridors was by far the worst. No problem I hear you say they have a good night guarantee, and so you would think. It now appears that the guarantee can only be activated either if you call the customer care centre at the time or go down to reception to complain. I have slight issues here, firstly no phones in the rooms of premier inn make it difficult to call anybody, PI should not assume all people carry mobiles. This leaves you the option of "running the gauntlet" and going to reception to complain. In my opinion a completely unacceptable approach, I am thinking apart from having to get dressed to do this, what about nervous people or indeed lone females, they should not have to go to reception in the middle of the night. Eventually we gave up and checked out at 05.30, my wife mentioned the noise, the guy on reception said yes it was horrendous between 2 and 3am, strikes me he should have stopped it then. My wife asked for the good night guarantee to be activated and he was not happy about this at all, despite his previous statement. His attitude was frankly unacceptable and not very premier inn like. To be quite honest, don't stop staying with premier inn, just avoid this one.
- Official Description (provided by the hotel):
- The gateway to the Lowlands within easy reach of Loch Lomond and the Trossachs National Park ... more less
- Also Known As:
- Premier Inn Dumbarton/Loch Lomond Hotel Scotland