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Andrea M
Rochester, United Kingdom

wardrobes

4.0 of 5 bubblesReviewed 31 Dec 2023
Bed comfy,Breakfast lovely but having booked for 9 days we did not like living out of a suitcase on the floor, no suitcase stands and lacking wardrobe space with no drawers for underwear etc and as 79year olds were not impressed with bending down on the floor.
Date of stay: December 2023
Trip type: Travelled as a couple
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    Reviews (1,259)
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    40 - 45 of 1,259 reviews
    Reviewed 31 December 2023

    As always, my stay at Lomondgate Dumbarton was relaxing, comfortable and made very pleasant by the friendly team serving guests.

    I have stayed there many times before and will no doubt continue to use Premier Inn at this location due to its proximity to family whom I frequently visit.

    May I suggest that customers who stay over a Monday are forewarned in person about the regular Monday morning fire alarm test

    Many thanks!

    Date of stay: December 2023
      • Value
      • Location
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    Review collected in partnership with this hotel
    Thank Paul M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 December 2023

    Stayed as a base to travel in and out of Glasgow on the train. Staff were exceptionally friendly and helpful and the room was large, spacious and clean. Ate at the Brewers Fayre next door where the staff were amazingly friendly and went out of their way to help. My kids loved the breakfast with Santa experience. My son has a learning disability and suffers from anxiety but the warmth and helpfulness of the staff went a long way to making our trip a pleasant experience.

    Date of stay: December 2023
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    Review collected in partnership with this hotel
    Thank Krissy L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 14 November 2023 via mobile

    We recently stayed at Premier Inn Dumbarton to attend a family wedding. My father is a wheelchair user so i rang in advance to ensure we were allocated a fully accessible room on the ground floor. The lady i spoke to was really helpful and allocated specific rooms to the booking whilst i was on the call.

    On arrival we were greeted by George and Charlene on reception who were both extremely pleasant and helpful whilst checking us in and also throughout our stay. All the staff we encountered were pleasant but George and Charlene are a credit to the hotel.

    The accessible room was perfect and the door into the adjoining room next door extremely helpful from a care needs perspective.
    Premier Inn have put a lot of thought into the accessible bathrooms and there are numerous grab rails around the shower area and toilet, a large shower seat and raised toilet.. perfect for anyone with mobility issues.

    The hotel is in a great location for exploring the Loch Lomond area but also not too far from Glasgow.
    We had a great stay and would definetly stay again.

    Date of stay: November 2023
    Trip type: Travelled with family
    1  Thank Amanda0170
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 12 November 2023

    Perfect Location for us , as we were on our way to the Isle of Skye. Hotel room was clean and comfortable, the staff were lovely. Breakfast was great . What made this trip for us were the staff , they were so helpful and friendly, a credit to your company. Wouldn't hesitate to stop here again.

    Date of stay: November 2023
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      • Cleanliness
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    Review collected in partnership with this hotel
    Thank jillthewitch
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 November 2023

    We had a wonderful stay at Premier Inn Dumbarton, staff are so friendly and helpful, rooms are lovely, clean and comfortable. I left behind my expensive Tempur pillow by mistake.. gutted!. However, I rang the receptionist Cameron, who confirmed that they still had it in lost property. I arranged to send a pre- paid and addressed large plastic bag and those kind wonderful staff have returned it to me! So I’ll say a big thankyou and praise their excellent customer service.

    Room tip: You can use next door for your meals as we didn’t pre- book .
    Date of stay: September 2023
    • Trip type: Travelled as a couple
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    Thank spammyg
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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