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“ABBOTSFORD HOTEL DUMBARTON SCOTLAND EXTREMELY POOR DISABLED FACILITIES”

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The Abbotsford Hotel
Ranked #3 of 4 Hotels in Dumbarton
Certificate of Excellence
Aberdeen, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“ABBOTSFORD HOTEL DUMBARTON SCOTLAND EXTREMELY POOR DISABLED FACILITIES”
1 of 5 bubbles Reviewed 22 May 2011

I am a user of an electric wheelchair. The staff upon booking enquiry are extremely coy about the description of their disabled facilities regarding wheelchair lifting/moving equipment. When you ask you will get a coy 'yes' but when you view the facilities the Abbotsford's facilities are woefully inadequate both in quality and usage.THERE IS NO LIFT. The wheelchair lifting equipment's operability is entirely dependent on staff rotas. On the day I was there the only person who was trained in the safe operation of the manual wheelchair lifting device was not on duty and no other member of staff was qualified to undertake this task of operating the wheelchair device. The wheelchair lifting device IS NOT SUITABLE FOR AN ELECTRIC WHEELCHAIR - IT WILL NOT TAKE THE WEIGHT OF AN UNOCCUPIED ELECTRIC WHEELCHAIR, let alone person +chair.. If you travel alone and independently there is no way whatsoever to get your electric wheelchair upstairs. Which if you are like me and have to use an electric because you have no upper body strength to use a manual wheelchair; then you are STUFFED. Also, if like me you turn up and the trained designated staff member for their hoist is not on duty then just forget the whole deal and go and sleep in your car as you will be less stressed. Overall the public areas were dingy and there is an overwhelming smell of dampness in some parts of the hotel, particularly in the reception area so take note if you are asthmatic. The food is standard pub grub and the restaurant area shares the same open floor space as the sports bar. It really only is a pub with some rooms stuck on as an afterthought. The road you enter and egress from is in an extremely poor state of repair so drive carefully. This state of disrepair is continued into parking area and if you do happen to be in a manual wheelchair you will find it very difficult to negotiate due to potholes etc. IF YOU ARE DISABLED SAVE YOURSELF A LOT OF DISTRESS AND DON'T EVEN GO THERE.

Room Tip: Its grim go to another hotel & town!
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  • Stayed May 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sleepbunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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173 reviews from our community

Traveller rating
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    15
    4
    4
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Weymouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 September 2010

We arrived on the 15th August, front of house was very friendly and pleasent. During our stay which was until the 31st Aug there was nothing was too much trouble for them. This was very important for me as whilst my husband was at work I stayed in the room all day. As for housekeeping again nothing was too much trouble and even though they were busy they still took the time to talk to me and make sure I had everything I needed. Restaurant staff again very good service, the food was very good and even though they were always busy they always made you feel that you were the only person in there, and you could tell they wanted to make sure that everything was as you wanted it. When we had room service it was very quick and always hot and a smile off the waitress that brought it. All the staff went above and beyond to make sure your stay with them was enjoyable. If you want a base to see the sights and breath taking country or a you just need to get away and chill then this is a very good hotel to use. We will be using this hotel whenever we need to be in that part of Scotland and looking forward to doing so.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suepocula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 8 August 2010

Normally we enjoy eating at the Abbottsford and have celebrated many family occasions there however tonight we were left very disappointed. We arrived on a Sunday evening after 8 pm, were welcomed and shown to a table in a quiet restaurant. The melon I had as a starter had 3 seeds/pips which was not a good start and my main course of Roast Beef was extremely bland and tasteless. My husband had haggis to start which he enjoyed and Sea Bass to follow which unfortunately contained bones. Unfortunately we were made to feel very uncomfortable as we were continually interrupted to ask if things were "okay" when trying to eat and/or talk and the staff were setting up for breakfast rather noisily and intrusively around us and we felt they were standing around waiting for us to leave to allow them to go home. Normally we would have a sweet or coffee but felt the need to leave.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank TheladyinredScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yarm, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 August 2009

Booked in last minute and from beginning to end our stay was magnificent. The Receptionist was very friendly, and nothing was too much trouble. The room was terrific, and evening meal in the restaurant was 1st Class. One of the owners was supervising and the restaurant ran like clockwork. All the young waitresses had very pleasant personalities and nothing was too much trouble..

Only downside I felt was that the bar was a bit like a Working Mens Club.

Will definitely return if I'm in the Dumbarton area again

Nick Tadd

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thesilverfox_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
50 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 22 June 2008

Just spend one night at the Abbotsford Hotel in Dumbarton while attending nearby wedding - very pleasantly surprised!
As previous reviewer pointed out, reception and bar area looked ok, corridor to rooms not promising but what a pleasant surprise the actual room was - very much a 4 star and newly done; tasteful decor, comfy bed, very good bathroom, and all spotless. View to rear of trees / plants, large windows, bathroom had skylight.
Staff all very friendly, extremely efficient service too.
Breakfast was also good.
Good value for the area, handy for Loch lomond as well as Glasgow airport. Plenty of parking.
All in all a very pleasant stay.

  • Liked — Very nice room / bathroom
  • Disliked — Decor in corridor, reception & bar dated looking
  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Preston, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 2 November 2007

very comfortable rooms very clean, nothing is to much trouble for any of the staff they will willingly go out of there way to do anything for you,the food is of a very high standard and well presented as we were there on business we left early most mornings breakfast was served by the night porter who could not do enough for us, looking forward to going back later this month.

  • Liked — homely feeling, great staff
  • Stayed October 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kazziestaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 31 August 2007

... however, everything else is still very decent!

We stayed at this hotel when visiting our friends in Dumbarton. The bar is ok, the restoraunt is ok, the corridors and the general view of the hotel do not seem to be all that attractive, however, the room was absolutely brilliant!

In fact, the room was so good that it even looked out of class - as if you are walking from a 2-star corridor into at least 4-5 stars hotel room - well impressed!

We only needed a comfortable and clean place to sleep and have a shower from this hotel, and from that perspective, it is absolutely wonderful, definitely recommended.

  • Liked — The rooms were as if taken from a 5-star hotel
  • Disliked — The room doors and location could be better
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank maksym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Abbotsford Hotel

Property: The Abbotsford Hotel
Address: Stirling Road, Dumbarton, Loch Lomond and The Trossachs National Park G82 2PJ, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > West Dunbartonshire > Dumbarton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Dumbarton
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Abbotsford Hotel 3*
Number of rooms: 30
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Also Known As:
Abbotsford Hotel Dumbarton
The Abbotsford Hotel Dumbarton, Scotland

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