The Dumbuck was very promising to start with but was let down by the room itself. The hotel is undergoing a period of refurbishment and I assume that this is to include the rooms, hence why I didn't give it a lower rating, and also because of the friendly and helpful staff and manager.
We had booked a month earlier direct with the hotel. They asked for no deposit which was refreshing. We had said we would be arriving around noon and asked if we could check-in early. The lady who dealt with our booking call said that if there was a room available then this would not be a problem, but if not our bags would be safely stored in their luggage room.
When we arrived the manager was on reception. He was very friendly and very helpful. Reception was spacious and tastefully decorated. There was not a room available (the upper floor was closed at the time - presumably due to the refurbishments) but he took our bags for safe-keeping and promised to have them sent up to our room for us. He issued us our key, checked us in, gave us helpful information regarding the cafe and the bar which are attached to either side of reception, called us a taxi and wished us a great day.
When we arrived back at the hotel shortly before midnight our bags were indeed in our room as promised and it was then we got our first sight of the room.
As I said, up to this point I was impressed with the Dumbuck and the manager and it was a bit of a shame therefore to see the room. On the plus side it was large, with big period casement sash windows protected by blackout blinds. On the other side it was needing decorating, the mattress was lumpy and wiry, there was a bare plaster repair next to the bathroom door, a space where a picture used to be on the opposite wall and a tv that would not work properly. Since it was midnight it was hardly worth bothering anyone, so we just put our heads down and went to sleep.
In the morning the room had not improved. On the plus again the bathroom was large and airy with a big shower bath and big fluffy towels, the bedroom had spare pillows and character furniture, but on the other side once more, the bath plug mechanism was faulty and we couldn't empty the bath without difficulty, cheap one ply loo roll, and the tile grout could have done with a clean.
In the morning we headed downstairs to leave. There was evidence of improvement works and signs explaining this. Checkout was very pleasant and the room rate reasonable.
Would we stay again? Yes, but hopefully after the improvements have been completed. I feel a bit harsh with the rating and would have given this hotel 4 stars if the room had been up to the same superb standard as the reception, staff and manager. Hopefully this is just temporary.
- Official Description (provided by the hotel):
- Just six miles from the shores of Loch Lomond and 20 minutes from the heart of Glasgow, The Dumbuck House Hotel is ideally located to suit guests looking to sample the best aspects of Scotland's most popular attractions. Steeped in history but with a contemporary touch, The Dumbuck boasts 19 en-suite bedrooms, a restaurant and bar, a large 200-seat capacity function hall and a smaller function hall and new outside patio area. At our family-run 18th century house hotel, the emphasis is always to make our guests feel welcome, comfortable and cared for. Our restaurant serves fresh, homemade food at family-friendly prices and we've pulled on the bountiful Scottish larder to showcase some of the amazing ingredients on our doorstep. We look forward to welcoming you to The Dumbuck. ... more less
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- Also Known As:
- Dumbuck Hotel Dumbarton
- The Dumbuck House Hotel Dumbarton, Scotland