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“Part excellent, part needing attention.”

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The Dumbuck House Hotel
Ranked #4 of 4 Hotels in Dumbarton
Reviewed 18 March 2014

The Dumbuck was very promising to start with but was let down by the room itself. The hotel is undergoing a period of refurbishment and I assume that this is to include the rooms, hence why I didn't give it a lower rating, and also because of the friendly and helpful staff and manager.
We had booked a month earlier direct with the hotel. They asked for no deposit which was refreshing. We had said we would be arriving around noon and asked if we could check-in early. The lady who dealt with our booking call said that if there was a room available then this would not be a problem, but if not our bags would be safely stored in their luggage room.
When we arrived the manager was on reception. He was very friendly and very helpful. Reception was spacious and tastefully decorated. There was not a room available (the upper floor was closed at the time - presumably due to the refurbishments) but he took our bags for safe-keeping and promised to have them sent up to our room for us. He issued us our key, checked us in, gave us helpful information regarding the cafe and the bar which are attached to either side of reception, called us a taxi and wished us a great day.
When we arrived back at the hotel shortly before midnight our bags were indeed in our room as promised and it was then we got our first sight of the room.
As I said, up to this point I was impressed with the Dumbuck and the manager and it was a bit of a shame therefore to see the room. On the plus side it was large, with big period casement sash windows protected by blackout blinds. On the other side it was needing decorating, the mattress was lumpy and wiry, there was a bare plaster repair next to the bathroom door, a space where a picture used to be on the opposite wall and a tv that would not work properly. Since it was midnight it was hardly worth bothering anyone, so we just put our heads down and went to sleep.
In the morning the room had not improved. On the plus again the bathroom was large and airy with a big shower bath and big fluffy towels, the bedroom had spare pillows and character furniture, but on the other side once more, the bath plug mechanism was faulty and we couldn't empty the bath without difficulty, cheap one ply loo roll, and the tile grout could have done with a clean.
In the morning we headed downstairs to leave. There was evidence of improvement works and signs explaining this. Checkout was very pleasant and the room rate reasonable.
Would we stay again? Yes, but hopefully after the improvements have been completed. I feel a bit harsh with the rating and would have given this hotel 4 stars if the room had been up to the same superb standard as the reception, staff and manager. Hopefully this is just temporary.

Room Tip: The hotel fronts onto a fairly busy main road into Dumbarton.
  • Stayed: March 2014, travelled as a couple
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Thank dangerousbryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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262 - 268 of 385 reviews

Reviewed 12 March 2014

As we pulled into the car park, it became apparant the hotel was in serious need of maintenance. The window frames had peeling paint & rotten sills, tiles were slipping on the roof and the once white paint on the walls was growing moss in several places.
The receptionist was pleasant, but unprofessional, it was not until we were leaving the next day and had actually left the building did she notice she hadn't processed the credit card.
The decor in the foyer, is straight out of the Adams family mansion completed by 21st century cobwebs. The stairs are carpeted with very dark carpet and the walls with peeling black wallpape, if there is a lift it was not pointed out to us.
The bedroom was carpeted with cheap thin carpet, through which you could feel the uneven floorboards. The paint work looked like a very poor DIY job in a dirty Mushroom shade, not complimented by an odd shade of red on adjacent walls. There was a bay window that had a blind for the middle section but not the side areas, then afurther decorative blind set back to cover all bay area, this did not stop the light shining directly into the room from the carpark floodlight..
The bed was very hard, the pillows good but the padded headboard very dusty. The heating was an effective electric convection heater, complimented by a heated towel rail in the bathroom. The tea tray was fine, spoily by 2 of the milk portions being off. There was no luggage rack, barely adequate hanging space, one comfortable chair and a random dirty bar stool. The tv was a small flatscreen, no hairdryer and no where convenient to use straighteners etc.
The bathroom was large with good fittings, some of the grout was starting to mould and the velux style window was in need of cleaning.
There is no sound proofing between the room and the corridor or adjacent rooms and we could hear music from downstairs, until after midnight.
We did not use either the restaurant or cafe, so can not comment on the food.
We would not use this hotel again.

Room Tip: The main road is busy all night, so avoid the front and ask for a large better quality room.
  • Stayed: March 2014, travelled as a couple
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1  Thank HollyGB70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014

We have just returned from what I can only say was one of the best weekends ever. We booked the Dumbuck for my husbands surprise 40th birthday. On the first night we had all the bedrooms booked and a small function room which was just perfect for our 32 guests. The food was fabulous. I had read some negative reviews about the food and I can honestly say the food was delicious. The function room was the perfect size for dancing after the meal. My sister was the dj and just plugged her iphone into the surround speakers, sound was perfect. We even had celidh for half an hour so loads of room. Tables were laid out in a u shape almost like a mini wedding. The staff were so accomodating. A special thanks to Laura, Emma,David and Clare who looked after us during our stay. Our kids had the run of the place and they made sure there was plenty of colouring in to keep them occupied. The next day we ate in Buenvenuti which is 2 blocks to the right of the hotel it again was lovely and accomodated 19 of us for brunch. The Stonefield did a great carvery at night which was only a 20 mins walk from the hotel and only 3.95 per person. The rooms were all lovely and comfortable. My husband and the kids had the masion house which was huge. The only downside in every room was the lighting not ideal for putting makeup on. This hotel is perfect for an extended family get away. We often all meet up together and will definitely be back to the dumbuck for another family gathering. No special occasion needed!!!! Thank you dumbuck for making my husbands birthday a very memorable occasion. Lastly I am very fussy and the first to complain when I'm not happy. This is an honest review and I would highly recommend this hotel to anyone looking for somewhere for a special occasion. You will be well looked after!!!!

Room Tip: The bed in the mansion house was very comfortable.
  • Stayed: January 2014, travelled with family
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Thank jontiBara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

Our room was clean and comfortable. The hotel was not fancy, but was sufficient for a good night's rest. We stayed one night in route to Loch Lomond. We left early the next morning and the staff was helpful in calling a cab and providing us breakfast even though we had not paid for any.

  • Stayed: June 2013, travelled as a couple
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Thank john_petty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2014

Right from the day we booked staff were unsure of arrangements for their Hogmanay celebrations. No idea about times or dining options. Asked again a few days before and answers were the same. Checked into room which was right at the furthest end of the corridor. Looked like it was usually used as a storeroom. Decor was drab. Lighting poor. Next to no decorative features - nothing like the pictures on the website. Ceilidh itself was good although the band set up midway through the meal which spoiled things a bit. Ballroom could have been decorated and lit a bit better - no sense of atmosphere. Even some wee candles on the tables would have helped. Reasonable choice of 3 course buffet meal. No tea or coffee on offer. The biggest disappointment was breakfast. We had asked before retiring the times for breakfast and were told 8am-11am. We went down just after 10 to be shown into the Cloothie. A typed sheet on each table (of which there were few) advised full breakfast available up till 10am and hot morning rolls available up till 11am. We had paid at the time of booking for a full breakfast option and werent told neither at time of booking or on arrival that the breakfast was a limited option. No juices, cereals, pastries. We ended up paying nearly £16 for two hot rolls and two hot drinks. And then when we left we are asked for breakfast vouchers!! We'd been given nothing on check-in. The waitress did the best she could but we overheard her telling other guests that the hotel hadnt told them how many people were staying and so apologised for the lack of food/service. Dont know if this is the usual breakfast option at this hotel or whether it was a reduced service because of New Year but we should have been given much more information about their arrangements. It would definitely influence whether we would stay here again.

  • Stayed: December 2013, travelled as a couple
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Thank Joyce81264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Stayed with my 17 year old daughter in August 2013 for 2 nights, the room was lovely, clean and very comfortable. The bathroom was spotless. We enjoyed great hospitality and the restaurant and coffee shop were fantastic, food was amazing and the staff couldn't have done more for us. We both enjoyed our stay tremendously and will definitely be going back. The views and the countryside were breathtaking and there was plenty to do. We would definitely, without any hesitation, recommend this hotel. It is clean, quirky and just lovely, the staff were very helpful and very, very nice.

  • Stayed: August 2013, travelled with family
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Thank Kazzy2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2014

I lively locally in Dumbarton and also own a small hotel so understand how difficult it can be to manage both customer needs with that of the business. The owners of this business have invested greatly in this hotel and it seems to me that the problems which the business had been facing a few years ago have been greatly over come. I have ate her 4 times in the past few months and have enjoyed it on every occasion. I genuinely think they are doing a really good job of turning this hotel around. The Dumbuck is by far the only place in Dumbarton offering something a little extra on their menu. Everywhere else serves typical frozen pub food in a typical pub atmosphere. Keep up the good work Dumbuck you are doing a great job.

  • Stayed: January 2014, travelled as a couple
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1  Thank kerriestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Dumbuck House Hotel

Address: Glasgow Road | West Dunbartonshire, Dumbarton, Loch Lomond and The Trossachs National Park G82 1EG, Scotland
Region: United Kingdom > Scotland > Loch Lomond and The Trossachs National Park > West Dunbartonshire > Dumbarton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #4 of 4 Hotels in Dumbarton
Price Range: £50 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Dumbuck House Hotel 3*
Number of rooms: 19
Official Description (provided by the hotel):
Just six miles from the shores of Loch Lomond and 20 minutes from the heart of Glasgow, The Dumbuck House Hotel is ideally located to suit guests looking to sample the best aspects of Scotland's most popular attractions. Steeped in history but with a contemporary touch, The Dumbuck boasts 19 en-suite bedrooms, a restaurant and bar, a large 200-seat capacity function hall and a smaller function hall and new outside patio area. At our family-run 18th century house hotel, the emphasis is always to make our guests feel welcome, comfortable and cared for. Our restaurant serves fresh, homemade food at family-friendly prices and we've pulled on the bountiful Scottish larder to showcase some of the amazing ingredients on our doorstep. We look forward to welcoming you to The Dumbuck. ... more   less 
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Also Known As:
Dumbuck Hotel Dumbarton
The Dumbuck House Hotel Dumbarton, Scotland

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