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“Stylish refurbishment but poor service”
Review of West Port Hotel

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West Port Hotel
Ranked #2 of 2 Hotels in Linlithgow
Scotland
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Stylish refurbishment but poor service”
Reviewed 6 September 2013

Not been to the West Port in a while and was eager to see what they had done since the refurbishment. First impressions were excellent, lovely decor and a relaxed atmosphere. 2 Courses for 8.95 was great value and portions not any smaller. Food was lovely but what let the place down was the service. It took a while to have our order taken and get drinks despite a lot of staff standing about. Would love to go back in a few months to see if the service had been improved and if the standard of food has stayed the same.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank QueenieScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, 11 September 2013
We appreciate you have taken the time to review your recent visit to our restaurant. Many thanks for your kind comments regarding the restaurant and pointing out the great value of our lunch offer. I'm surprised at your comments about team members 'standing about' as we have been so busy that there has been little time for that. It's certainly something we don't promote and will keep an eye on. Hope to welcome you back real soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Linlithgow
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 September 2013 via mobile

Last minute decision to go here. Service was a bit slow, but think its due to it just opening and wAs very busy for a Tuesday night. The food was tasty and hot. Will go back again. Might try the three course option if I can get in for lunch as it looks great value.

  • Stayed September 2013
    • Location
    • Cleanliness
Helpful?
Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, 11 September 2013
Many thanks for taking the time to review your recent visit to our restaurant. Firstly our apologies if you felt the service was a bit slow. As you point out we have been incredibly busy since opening (even on Tuesday nights) but we always aim to serve our guests as quickly as we can. We hope to see you back for lunch so you can try our lunch menu. It is best to book though! See you soon.
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Edinburgh
Level Contributor
114 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 August 2013 via mobile

Went for lunch 4 adults and 3 year old. Clear that there were some teething issues for instance childs meal was completely wrong.

Food was okay but nothing special. Had the lunch special with Fish and Chips and Sticky Toffee pud. Amount of tartare sauce small compared to fish (average portion) and Sticky Toffee overmicrowaved. Also no custard option with pud.

Kids portion was large but for kids to have 2 course meal would work at £7 as opposed to adults at £8.95.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cr1mson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, 11 September 2013
Thanks for your feedback following your recent visit to The West Port. I am sorry to hear your child's meal was wrong, although without further details it is difficult to ascertain exactly what the problem was. regarding your comment about the lack of tartare sauce I can assure you we will always provide sauces as the customer requests and getting more for someone is no issue at all. It appears you had our 2 course lunch menu at £8.95 and though we do use a slightly smaller fillet of fish for this deal we receive great feedback as to its value. Hopefully we'll see you back soon for you to try our main menu too.
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Livingston
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 August 2013

This was our first visit since the refurb. It has a lovely relaxed atmosphere and very attentive staff who made us feel welcome. Great menu and great food. Nice choice of beers and wines too. I would definitely recommend the West Port and can't wait to return.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Liviresident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPortLinlithgow, General Manager at West Port Hotel, responded to this review, 24 August 2013
Thank you for your very kind review. we're glad you like the refurb so much and that you enjoyed your visit, particularly the range of wines and beers. We will be changing our cask beers every few days and our bottled craft beers every few weeks so be sure to pop back and try something new.
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home
Level Contributor
292 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 22 August 2013

--as we did on passing,parking next to it is good but can be busy. we remember it from years ago,what a change-- it is beautiful and very homely and comfy inside. you are allocated a server, there were several young staff going about- very polite too.We ordered from the lite bite menu, Ihad a sandwich with fries,it was served lovely and looked so appealing-- however the bread was very dry did'nt seem to have butter or even mayo on it, I asked to have half wrapped up since I couldn't eat it all -no problem and came in a nice wee plastic box, I had it for supper --with butter of course,my huband had a baked pot.with haggis & neeps, it was delicious. Prices are good-- no special price for seniors though. we will go back, looks like a good selection of ales and wine-maybe next time.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank janiceHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPortLinlithgow, General Manager at West Port Hotel, responded to this review, 24 August 2013
Thanks for your review of the new look West Port. We are glad you liked the new decor and layout. It has been a lot of hard work but we are very pleased with the result. Great to hear how well the team looked after you too. Next time you are in if you need extra butter or mayo on your sandwich just ask - we'll happily oblige.
Although we no longer do the seniors deal, we do have a great value 2 course lunch midweek for only £8.95. Hope to see you back real soon!
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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 August 2013 via mobile

Went for a meal on opening night after refurbishment of hotel. Liked the new look which entirely changes the bar and restaurant area. Staff were very friendly and efficient, some old faces and some new. The food was quite good from a new look menu and we enjoyed our choices. I hope red door comedy night will still be a regular feature at the hotel and look forward to the live music nights.

Stayed August 2013, travelled with family
Helpful?
Thank Sheila K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPortLinlithgow, Guest Relations Manager at West Port Hotel, responded to this review, 24 August 2013
Thanks for taking the time to review the our new restaurant. We're particularly happy you like the changes. You'll be pleased to learn we're looking at a whole range of new and exciting events including comedy and live music. we hope to see you along again real soon!
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Falkirk, Scotland
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 August 2013 via mobile

Great for breakfast - didn't think it needed a refurb and looking forward to it opening back up. Service for breakfast is good as is the coffee, pop in on a Sunday mostly - great hangover cure...
Been in for dinner with the family as well and it was a good pub meal with friendly service.

  • Stayed June 2013
    • Location
    • Cleanliness
Helpful?
1 Thank ROBERTANTHONY223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestPortLinlithgow, Manager at West Port Hotel, responded to this review, 17 August 2013
Thanks for your comments, good to see our breakfast brings you out for a bit of TLC on a Sunday morning. Hope to see you in again when we re-open next week.
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Additional Information about West Port Hotel

Property: West Port Hotel
Address: 18-20 West Port, Linlithgow EH49 7AZ, Scotland
Region: United Kingdom > Scotland > West Lothian > Linlithgow
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Linlithgow
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — West Port Hotel 3.5*
Number of rooms: 9
Official Description (provided by the hotel):
NOW OPEN after a major refurbishment...We are delighted with our transformation and are confident you will be too! Our new extended restaurant has a country inn feel and vibrant contemporary touches. With a fresh new menu, relaxed atmosphere and excellent service, the West Port is one of the best places to eat in Linlithgow.Perfectly situated just a 5 minute drive from the M9 and a 10 minuted walk from Linlithgow Train Station the West Port is a great place to be based to explore both historical Linlithgow and Edinburgh. ... more   less 
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Also Known As:
West Port Hotel Linlithgow, Scotland

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