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“Disappointed”
Review of Old Ground Hotel

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Old Ground Hotel
Ranked #1 of 9 Hotels in Ennis
Certificate of Excellence
Reviewed 24 September 2012

We visited during the busy summer season in August and we're rather disappointed in the quality of service. Upon arriving there very few spots availabe in the parking lot and we had to ask for help with our bags. Our expectation was that we would have been met at the door when we pulled up and would have received assistance without having to ask. Our room was lovely, a suite with a sitting area. However, it was located above the front door of the hotel which was locked after hours. On both nights that we stayed guests arriving late had to knock to be let in which woke us. On one of the two nights the guests knocking had to wait (and knock and pound on the door) so we had to call the front desk to ask that they be let in. One tip would be to ask for a room away from the front entrance. One more remark on the room - caution if you have limited mobility. The Old Ground is an old hotel. Our room had a shower-tub combination which required a fairly high step to get into and out of. If you can't easily bring your foot up over the height of your knee you may want to mention this when making a reservation.

  • Stayed: August 2012, travelled with family
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Thank Clare D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MaryGleeson, General Manager at Old Ground Hotel, responded to this reviewResponded 26 September 2012

Dear Clare,

We are very sorry that we did not entirely meet your expectations on your recent trip. We do provide porter service and are always happy to help our guests with their bags. We also make every effort possible to ensure our residents get parking spaces and will look after your car if this is slightly delayed. We have some special rooms for visitors with limited mobility and are happy tp reserve these when available or if we know of any special requests in advance. many of our rooms are to the side of the main building and guests can certainly be accommodated away from the front door.

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1,194 - 1,200 of 1,659 reviews

Reviewed 16 September 2012

A quaint hotel situated in old grounds just off the main street in Ennis, directly facing the old church. The hotel is a 5 minute walk from the train station and 2 minutes around the corner from the main street. The Irish staff are experts at making you feel very welcome, nothing is too much trouble for them....Maura at breakfast was excellent....the breakfast is to die for...and is done so smoothly you don't need to ask for anything....compliments to the chef also as dinner too was lovely especially his soup and desserts..Our room was huge and very clean the bathroom was extremely big too with a lovely shower and bath...The hotel is older so there are little things that could be touched up...like the grouting around the tiles in the bathroom...but this is just a helpful suggestion not a criticism ...Could not have asked for anything else....thank you for a lovely stay...would love to stay here again if in Ennis

Room Tip: The front rooms do face the church....I did not hear the church bells but my friend did....not a maj...
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  • Stayed: September 2012, travelled with friends
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Thank Coolatree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2012

I stayed here for asmall family get together 2 weeks ago.

My room was huge (rm 311). Not perfect by any stretch of the imagination. But my brother booked a DELUX and that was perfect in all details.

The staff were sooo on the ball and sooo helpful..it really made my stay.

The food for breakfast was excellent and the service super quick and efficent. A few minutes after ordering breakfast it arrived no noticable delays.

We also ordered while seated in their lounge area ...and again fast and efficent service.

The lounge itself was lovely a seriesof rooms each with 2x3 seater sofas so you could chat.
It on the main street in Ennis so shops 2 mins away.

The view from my room was dreadful... overlookinga roof.. but it was very quite during the night :)

The hotelitself has loads of little corridors and stairwells to get to room..which i quite liked.

I cannot say i would definitely return to many hotels... but if i ever want to treat someone special i will hop on a plane to shannon and stay at this hotel again :)

Room Tip: Room 311 is very big.. but not perfect.. bathroom door needs some painting and maintenance. But huge...
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  • Stayed: September 2012, travelled with family
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Thank aussie1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2012

The Old Ground Hotel is definately on our list of Hotels to stay in again next time we visit Ireland. From the check in right the way to check out nothing was too much trouble. Dinner in the restaurant was superb, the waiting staff were attentive without being intrusive, the food was excellent the staff were friendly and very professional. We will definately recomend The Old Ground to our friends and family, well worth a stay.

  • Stayed: August 2012, travelled with friends
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Thank Seasonedtraveller086
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

My husband, daughter, in-laws and myself spent a couple of nights at this hotel at the beginning of August, 2012. And the place was great, our bedrooms were big and very nice, the location was perfect, right in the center of the town. The breakfast was good too. We also ate at the bar and the food was good but the service was slow.
We loved the hotel garden, we used to sit down outside or by the gazebo and have a few drinks while my daughter played outside. Very friendly staff, I guess it was contagious, we made a lot of friends there.
Would definitely go back.

  • Stayed: July 2012, travelled with family
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Thank wdal11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

The Old Ground Hotel is rather unique. Great city center location. Convient parking and three different pub, formal and casual.. We loved it. Great place to start tours of the Burren and Cliffs of Moher.

  • Stayed: September 2012, travelled as a couple
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1  Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2012

We checked into this hotel for one night only. Unfortunately it was not long enough. We were given two single beds and when asked for double it was changed without any hassle. We ate in the bar and the food was fab. I had fillet steak and my partner had chicken kiev, both were delicious. Nicest steak I had in quite some time and even though the bar was busy with food the service was excellent. The hotel has a very friendly atmosphere. We later walked around Ennis which is a lovely town. Slept very well our only regret was we didn't have long enough as we had to travel home the following day. Hotel lobby is very comfortable with lots of armchairs and sofas. Looking forward to a return visit.

Room Tip: We saw two rooms and both were lovely
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  • Stayed: August 2012, travelled as a couple
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Thank FiFi64CoLouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Old Ground Hotel

Address: O'Connell Street | Clonroad Beg, Ennis, Ireland
Region: Ireland > Province of Munster > County Clare > Ennis
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Ennis
Price Range: £76 - £147 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Old Ground Hotel 4*
Number of rooms: 110
Official Description (provided by the hotel):
The 4* Old Ground Hotel is located in the centre of Ennis town, just 20 minutes from Shannon International Airport. With 83 newly refurbished deluxe rooms, a restaurant with superb cuisine, it is within easy reach of The Wild Atlantic Way, The Cliffs of Moher and magnificent and challenging links golf courses. The Old Ground Hotel is an elegant and stylish retreat. ... more   less 
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Also Known As:
The Old Ground Hotel Ennis
Old Ground Ennis
Old Ground Hotel Ennis, Ireland - County Clare

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