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“excellent customer service”
5 of 5 bubbles Review of The Old Ground

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The Old Ground
Ranked #1 of 9 Hotels in Ennis
Certificate of Excellence
Tipperary
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“excellent customer service”
5 of 5 bubbles Reviewed 7 April 2014

Stayed here for two nights fri/sat with my wife and I have to say its one of the best run hotels I've stayed in.
Excellent food in the restaurant and an excellent choice for breakfast.
The stand out feature however was the attitude of the staff . Each member of staff was friendly , helpful and attentive and went far beyond what one would reasonably expect in terms of customer service. I must mention in particular one gentleman who , on hearing that our room was rather hot obtained a Fan for us and brought it to our room, he also recommended good bars around the town for us to visit
The only very minor fault was that the heat in the Hotel was stifling.
Overall I would highly recommend this hotel and it is a credit to the Management and Staff

Room Tip: Ask for air con
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jonmossbansha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
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English first
Dublin, Dublin, Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 April 2014 via mobile

Nice hotel, great service. Super super friendly and helpful for all requests. The bedding was also very good. The building and the decor was also nice. There was a little bit of noise through the door. But we slept fine :) We'll come back !

Stayed April 2014, travelled as a couple
Helpful?
1 Thank EddyDF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
113 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
5 of 5 bubbles Reviewed 31 March 2014 via mobile

We stayed here for a week end recently and had a fantastic time . It ticked all the boxes, great room great food and great value. But best of all was the service which was superb. We had dinner here on one evening as part of our package. I will review this separately . We will return. Ennis is a lovely town and only half an hour from fantastic beaches

Stayed March 2014
Helpful?
2 Thank niftydublin55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 30 March 2014 via mobile

Stayed here for 1 night friends getaway. Hotel was very busy over the weekend but you didn't feel like it was busy. Rooms are big and they try to keep them updated. Only gripe is our mattress was way past used and was springy. Not great for the back! Overall really nice hotel and if in Ennis again I'd happily stay here. Food was great too! Lovely lounge areas for family's/groups to get together!

Stayed March 2014, travelled with friends
Helpful?
1 Thank Nursetraveller10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portarlington, Ireland
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 March 2014 via mobile

Stayed here for 2 nights after a not so great stay in sister hotel in Cork City. From the moment we arrived it was such a nicer experience from the welcoming smell of an open fire to the friendly staff who knew our booking and didn't try to over charge us. Our rooms were a great size. Bedroom was clean a little dated but overall we liked it. View was not good from the room. Bathroom was also a good size but could have done with a little work. Shower divider needed cleaning and the bin should have been replaced long before this stay. They are working on the bedrooms as we were informed by a sign in lift so hopefully our room on the 5th floor was not done yet well the bathroom anyway. We ate in the bar for lunch it was lovely and staff are very nice. Breakfast was lovely both mornings. Overall enjoyed this hotel even with the bathroom. We would definitely stay here again.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank sinduf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clare Island, Ireland
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 26 March 2014

We recently celebrated a family member's 70th birthday in the Town Hall restaurant. The ambience and atmosphere is very friendly and warm. All the dishes we chose were fabulous and there was plenty of variety on the menu to cater for all tastes in the group. Our waitress was very nice, efficient and attentive to our every need, as were the management. Everyone really enjoyed the night and it was made more special by choosing the Town Hall

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Ennis-Clare2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilkenny
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 25 March 2014 via mobile

Thanks to all the staff at Old Ground for making our stay so relaxing and enjoyable, compliments on the wonderful selection of
food, in both restaurant, bar and the Town Hall. Our room was so comfortable, tasteful relaxing decor, and most important, spotlessly clean. Great value for midweek break, so I will definitely be recommending to my over 50's friends who can travel midweek, remember we are in that new category "Active Over 50's"

Stayed March 2014
Helpful?
Thank Maura H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Old Ground

Property: The Old Ground
Address: Old Ground Hotel O'Connell Street, Ennis, Ireland
Region: Ireland > Province of Munster > County Clare > Ennis
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Ennis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Old Ground 4*
Number of rooms: 110
Official Description (provided by the hotel):
The 4* Old Ground Hotel is located in the centre of Ennis town, just 20 minutes from Shannon International Airport. With 83 newly refurbished deluxe rooms, a restaurant with superb cuisine, it is within easy reach of The Wild Atlantic Way, The Cliffs of Moher and magnificent and challenging links golf courses. The Old Ground Hotel is an elegant and stylish retreat. ... more   less 
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Also Known As:
The Old Ground Hotel Ennis
Old Ground Ennis
The Old Ground Ennis, Ireland - County Clare

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